TeleDynamics Think Tank

How Android converts IP phones to productivity centers

Posted by Daniel Noworatzky on Jan 18, 2017 3:40:00 PM

 

Grandstream and Ubiquiti add excitement to desk phones by leveraging the power of Android OS and a modern interface. By integrating the Android Operating System into the phone, thousands of business productivity applications like Skype, GoToMeeting, Gmail and more can be downloaded onto these phones from the Google Play store.

Advanced apps ranging from Pomodoro Technique Timer to more obvious solutions provided by Google Calendar will make workers in any industry more productive as they perform phone call campaigns and meetings with one device instead of two. The versatility that the Android platform provides is a huge differentiator that separates these phones from a typical IP phone.

Here we look at five SIP endpoints from Grandstream and Ubiquiti that use Android OS.

 

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Topics: SIP Phones, Business Telephone System, VoIP, SIP, Grandstream, Android, Productivity

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

How micro-enterprises can benefit from VoIP

Posted by Daniel Noworatzky on Nov 23, 2016 10:44:00 AM

About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.

But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.

Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.

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Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility

A simple process for transitioning to VoIP

Posted by Daniel Noworatzky on Nov 16, 2016 3:40:00 PM

 

Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.

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Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity

Squeeze more mileage out of a legacy PBX

Posted by Daniel Noworatzky on Nov 9, 2016 3:40:00 PM

As the world moves inexorably towards all-IP, there are still businesses today that use a TDM (time division multiplexing) PBX-based phone system. Eventually, they will end up switching to an IP PBX when their old equipment becomes unserviceable or irreplaceable, but for whatever reason they have chosen not to migrate yet. Even so, there are ways to help these companies reap some advantages from VoIP technology while hanging onto their legacy system.

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Topics: Business Telephone System, VoIP, SIP

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

Do more with less thanks to SIP

Posted by Daniel Noworatzky on Oct 19, 2016 3:40:00 PM

Businesses are constantly trying to boost productivity so they can do more – and grow more – with less. SIP telephony is a great example of this. Compared with legacy PBX-based phone systems, IP phone systems allow companies to do much more, with less hardware and fewer resources.

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Topics: IP PBX, Business Telephone System, SIP, Total Voice Solution, Trends, Mobility

Achieve high availability without high cost!

Posted by Daniel Noworatzky on Oct 12, 2016 3:44:00 PM

Ensuring business continuity in case of unexpected service loss is an essential component of any IP telephone system. In a previous blog post we mentioned various failover mechanisms that can be deployed to address different scenarios. Here, we’ll take a closer look at two in particular: backup SIP trunk or ITSP, and failover servers. You may be surprised to discover how easy and affordable they are to set up – especially when compared with the costly alternative of service interruption.

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Topics: IP PBX, QoS, Business Telephone System, VoIP, Total Voice Solution, Business Continuity

Open source vs. open access: which one to choose?

Posted by Daniel Noworatzky on Oct 5, 2016 3:40:00 PM

 

Image designed by Alvaro_Cabrera - Freepik.com

Open source with open access vs. open source:
Make sure you know which one suits you and your customer. 

Open source telecommunications systems are not all created equal. All are open source in the sense that they are built using publicly and freely available code like Asterisk. However, not all of them allow access to the root programming level, which allows you to modify or customize aspects of the code to suit specific requirements or preferences. If a system restricts root-level access, certain features may be customizable, but don’t count on having much leeway. Be sure you know which one best suits your customer.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution

IP PBX must-haves for small businesses

Posted by Daniel Noworatzky on Sep 28, 2016 3:40:00 PM

 

These features absolutely must be in your IP PBX suite offering

When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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