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TeleDynamics Think Tank

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

Improve your crisis preparedness with Epygi’s Security Solution

Posted by Daniel Noworatzky on Apr 11, 2018 3:44:00 PM

As unwanted and unexpected as they are, crises do happen, and being unprepared only makes them worse. In a 2017 PwC survey, 65 percent of respondents reported experiencing at least one crisis in the past four years. Despite their prevalence, a 2013 study by Freshfields Bruckhaus Deringer found that more than 40% of respondents had no type of plan in place for dealing with a crisis.

Regardless of your customer’s current state of readiness, you can help them improve their security measures and crisis response even more with applications that run on their data network. And, if they have an on-premise IP PBX, they already have an arsenal of tools available in their existing system.

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Topics: surveillance, home security, IP PBX, Total Voice Solution, VoIP, Business Telephone System, Software Integration, Productivity

The five trends that will define the evolution of VoIP

Posted by Daniel Noworatzky on Sep 6, 2017 3:44:00 PM

Ignore them at your own risk!

As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.

It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!

 

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Topics: SIP, Trends, VoIP, Mobility, Events, Software Integration, Productivity

Complement your telecommunications experience with Skype

Posted by Daniel Noworatzky on Jul 19, 2017 3:53:00 PM

In today’s connected world, it is increasingly common to have workers in different parts of the country, or even different parts of the world, collaborating over the multiple communications channels available to them. Many remote workers use OTT services like Skype to keep in touch with their clients, partners and customers in situations where a telephone call (even over VoIP) would incur a non-trivial cost.

Such calls usually require the use of a computer with a webcam and either a headset or speakers and a microphone. This makes Skype calling more complex than a simple telephone call. Skype-enabled telephony devices remove this complexity by integrating the application with the endpoint, so communicating over Skype becomes as simple as a traditional telephone call. By enabling Skype, these devices also make more features available to the user like instant messaging, presence technology, and file sharing.

In this article we list some productivity-boosting Skype- and Skype for Business-enabled products.

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Topics: Android, Skype, OTT VOIP, Software Integration, conferencing, Business Telephone System

VoLTE and OTT voice applications – what’s the difference?

Posted by Daniel Noworatzky on Jul 5, 2017 3:48:00 PM

When to use VoLTE vs. an OTT voice app

In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.

In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.

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Topics: Business Telephone System, Mobility, OTT VOIP, Software Integration, Trends, VoIP, mobile

The benefits of integrating the IoT with your VoIP phone system

Posted by Daniel Noworatzky on May 17, 2017 3:26:00 PM

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

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Topics: Peripherals, Productivity, Software Integration, Trends, SIP, VoIP

Improve your customers’ digital dexterity with VoIP

Posted by Daniel Noworatzky on Apr 12, 2017 3:39:00 PM

 

It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.

As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.

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Topics: Business Telephone System, Customer Service, IP PBX, Cloud, Network Design, Software Integration, VoIP, Total Voice Solution, Trends

Let Grandstream’s UCM series enhance your internal communications

Posted by Guest Blogger on Mar 8, 2017 3:23:00 PM

 

Sneak preview of new enhancements coming later this year


By Kate Clavet, Marketing Specialist, Grandstream Networks

It’s becoming imperative for any business to have tools available that not only enhance their internal communication but also keep their customers coming back. With so little face time (thanks to the internet), a customer’s experience is increasingly important. Grandstream’s UCM IP PBX series is a practical way to manage your communication without compromising on features or emptying your wallet. After all, we’re always striving to improve our customer’s experience and, by extension, yours.

To maintain a high level of service, there must be tools in place that highlight efficiency and collect data so that customer service, lead follow-up, etc. can be measured. Without metrics and data for evaluation, maintaining a positive customer experience is nearly impossible. Grandstream wants to make that easier for you. In the second and third quarters of 2017, a lot of enhancements are coming your way.

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Topics: IP PBX, Customer Service, Software Integration, Trends, VoIP, Productivity, Grandstream

IP PBX must-haves for small businesses

Posted by Daniel Noworatzky on Sep 28, 2016 3:40:00 PM

 

These features absolutely must be in your IP PBX suite offering

When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:

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Topics: SIP, Customer Service, Total Voice Solution, VoIP, Trends, IP PBX, Mobility, Software Integration, Business Telephone System

Should your business go all-IP?

Posted by Daniel Noworatzky on Aug 24, 2016 3:18:00 PM

 

National telephone operators have been investing less in maintaining traditional PSTN networks and paying more attention – and money – to building out their mobile and Internet protocol (IP) networks. AT&T launched its Project Velocity IP in 2012 with the intention of expanding its wired broadband IP network to reach 75% of its customer locations in three years. In Europe, British Telecom and Deutsche Telekom both have their sights set on all-IP. DT’s website says, “The network of the future is an integrated, all-IP network.”

A common reason some businesses still cling to their PSTN lines even when they’ve switched to a VoIP (voice over IP) phone system is to have a failover option. Here we look at some other failover mechanisms that don’t require a PSTN line, as well as the key benefits to switching to all-IP.

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Topics: SIP, IP PBX, Trends, VoIP, Software Integration, Total Voice Solution, Business Telephone System

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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