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TeleDynamics Think Tank

The five trends that will define the evolution of VoIP

Posted by Daniel Noworatzky on Sep 6, 2017 3:44:00 PM

Ignore them at your own risk!

As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.

It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!

 

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Topics: VoIP, SIP, Software Integration, Trends, Mobility, Productivity, Events

Complement your telecommunications experience with Skype

Posted by Daniel Noworatzky on Jul 19, 2017 3:53:00 PM

In today’s connected world, it is increasingly common to have workers in different parts of the country, or even different parts of the world, collaborating over the multiple communications channels available to them. Many remote workers use OTT services like Skype to keep in touch with their clients, partners and customers in situations where a telephone call (even over VoIP) would incur a non-trivial cost.

Such calls usually require the use of a computer with a webcam and either a headset or speakers and a microphone. This makes Skype calling more complex than a simple telephone call. Skype-enabled telephony devices remove this complexity by integrating the application with the endpoint, so communicating over Skype becomes as simple as a traditional telephone call. By enabling Skype, these devices also make more features available to the user like instant messaging, presence technology, and file sharing.

In this article we list some productivity-boosting Skype- and Skype for Business-enabled products.

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Topics: OTT VOIP, Business Telephone System, Software Integration, conferencing, Android, Skype

VoLTE and OTT voice applications – what’s the difference?

Posted by Daniel Noworatzky on Jul 5, 2017 3:48:00 PM

When to use VoLTE vs. an OTT voice app

In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.

In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.

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Topics: OTT VOIP, Business Telephone System, VoIP, Software Integration, Trends, Mobility, mobile

The benefits of integrating the IoT with your VoIP phone system

Posted by Daniel Noworatzky on May 17, 2017 3:26:00 PM

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

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Topics: VoIP, SIP, Peripherals, Software Integration, Trends, Productivity

Improve your customers’ digital dexterity with VoIP

Posted by Daniel Noworatzky on Apr 12, 2017 3:39:00 PM

 

It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.

As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Trends, Network Design, Cloud

Let Grandstream’s UCM series enhance your internal communications

Posted by Guest Blogger on Mar 8, 2017 3:23:00 PM

 

Sneak preview of new enhancements coming later this year


By Kate Clavet, Marketing Specialist, Grandstream Networks

It’s becoming imperative for any business to have tools available that not only enhance their internal communication but also keep their customers coming back. With so little face time (thanks to the internet), a customer’s experience is increasingly important. Grandstream’s UCM IP PBX series is a practical way to manage your communication without compromising on features or emptying your wallet. After all, we’re always striving to improve our customer’s experience and, by extension, yours.

To maintain a high level of service, there must be tools in place that highlight efficiency and collect data so that customer service, lead follow-up, etc. can be measured. Without metrics and data for evaluation, maintaining a positive customer experience is nearly impossible. Grandstream wants to make that easier for you. In the second and third quarters of 2017, a lot of enhancements are coming your way.

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Topics: Customer Service, IP PBX, VoIP, Grandstream, Software Integration, Trends, Productivity

IP PBX must-haves for small businesses

Posted by Daniel Noworatzky on Sep 28, 2016 3:40:00 PM

 

These features absolutely must be in your IP PBX suite offering

When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility

Should your business go all-IP?

Posted by Daniel Noworatzky on Aug 24, 2016 3:18:00 PM

 

National telephone operators have been investing less in maintaining traditional PSTN networks and paying more attention – and money – to building out their mobile and Internet protocol (IP) networks. AT&T launched its Project Velocity IP in 2012 with the intention of expanding its wired broadband IP network to reach 75% of its customer locations in three years. In Europe, British Telecom and Deutsche Telekom both have their sights set on all-IP. DT’s website says, “The network of the future is an integrated, all-IP network.”

A common reason some businesses still cling to their PSTN lines even when they’ve switched to a VoIP (voice over IP) phone system is to have a failover option. Here we look at some other failover mechanisms that don’t require a PSTN line, as well as the key benefits to switching to all-IP.

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Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends

What platforms are compatible with your SIP phone?

Posted by Daniel Noworatzky on Aug 10, 2016 3:14:00 PM


 

Some of the most common questions we get at TeleDynamics about SIP phones revolve around compatibility. There are a lot of platforms and software connected to the same data network as the IP phones, and a single telephone system could be made up of several different brands of hardware. Making sure all of the system components have the appropriate interoperability is therefore crucial.

While it’s impossible to provide an exhaustive list of every system each manufacturer supports, here we offer a handy compatibility chart featuring some of the most common platforms we are asked about, as well as a brief description of each. To view the products available for each SIP phone manufacturer in the left-most column, just click on their name. If you have a question about a service or manufacturer not listed here, contact the support team at TeleDynamics and we’ll be happy to help get the answers you need.

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Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration

5 cool tricks you can do with your SIP phone system

Posted by Daniel Noworatzky on Jul 13, 2016 2:48:00 PM

Asterisk is one of the most common open-source frameworks for running IP (Internet protocol) PBXs and VOIP gateways. Here we list a few cool tricks that can be done with SIP (session initiation protocol) phone systems running Asterisk. Many other open-source and proprietary platforms allow you to do some or all of these, so ask your manufacturer’s rep about these features if you are using a different platform.

 

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Topics: SIP Phones, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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