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TeleDynamics Think Tank

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Yeastar IP PBX integration with Microsoft Teams

Posted by Daniel Noworatzky on Aug 5, 2020 10:59:00 AM

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

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Topics: Customer Service, IP PBX, Business Telephone System, Total Voice Solution, Software Integration, Productivity, Yeastar, Unified Communications

Adding artificial intelligence to your business phone system

Posted by Daniel Noworatzky on Jul 8, 2020 10:48:00 AM

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications

Should you add speech recognition to your IVR?

Posted by Daniel Noworatzky on Jun 10, 2020 10:49:00 AM

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

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Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

Make productivity zoom with Yealink Zoom Room kits

Posted by Daniel Noworatzky on Sep 4, 2019 10:56:44 AM

Yealink has partnered with Zoom to provide a complete conferencing solution integrated with Zoom Rooms that is sure to be a hit with customers who are looking for a robust, cost-effective video conferencing solution that is easy to use. In this article we look at Yealink’s CP960-UVC50 and CP960-UVC80 Zoom Room kits for conference rooms large and small.

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Topics: Yealink, Software Integration, Video Conferencing, conferencing, Productivity, Product Review, Unified Communications

Skyrocket productivity with Yealink's Microsoft Teams-certified IP phones

Posted by Daniel Noworatzky on Aug 14, 2019 10:47:00 AM

Product Review

In today’s business environment, coordinating teams of people working on a multitude of projects and tasks can become complicated. This is why collaboration tools are so important to streamlining cooperation and increasing efficiency. Yealink has developed a series of products that maintain a deep integration with Microsoft Teams, the software giant’s communication and collaboration platform. Yealink has the widest range of Teams-certified voice and video devices on the market. In this article, we review Yealink's T-series IP phones, certified by Microsoft for use with both Teams and Skype for Business.

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Topics: SIP Phones, Yealink, Software Integration, Business Continuity, Productivity, Product Review, Unified Communications

Yealink’s Microsoft-certified device portfolio

Posted by Daniel Noworatzky on Jun 19, 2019 10:44:00 AM

Product Review

If any of your customers have partnered with Microsoft for their communication and collaboration needs, or are considering doing so, then this article will be of special interest to you. Yealink has expanded its portfolio of Microsoft-certified devices that are integrated with Skype for Business as well as Microsoft Teams, meaning that these powerful collaboration tools are now accessible via Yealink’s physical communications devices.

In this article, we examine the advantages that businesses can gain through the integration of Microsoft Teams and Skype for Business with Yealink’s solutions.

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Topics: SIP Phones, Yealink, Software Integration, Video Conferencing, Productivity, Product Review, Cloud, Skype, Unified Communications

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

Improve your crisis preparedness with Epygi’s Security Solution

Posted by Daniel Noworatzky on Apr 11, 2018 3:44:00 PM

As unwanted and unexpected as they are, crises do happen, and being unprepared only makes them worse. In a 2017 PwC survey, 65 percent of respondents reported experiencing at least one crisis in the past four years. Despite their prevalence, a 2013 study by Freshfields Bruckhaus Deringer found that more than 40% of respondents had no type of plan in place for dealing with a crisis.

Regardless of your customer’s current state of readiness, you can help them improve their security measures and crisis response even more with applications that run on their data network. And, if they have an on-premise IP PBX, they already have an arsenal of tools available in their existing system.

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Topics: IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity, home security, surveillance

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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