Even in today’s Digital Age, call centers remain a vital part of customer satisfaction and retention. With this in mind, Yeastar has invested a lot to incorporate the latest technology into its call center solutions.
In this article, we examine Yeastar’s outbound, inbound, and omnichannel messaging call center offerings and show how they optimize the customer experience and improve operational efficiency.
Topics: IP PBX, Business Telephone System, Total Voice Solution, Yeastar, Unified Communications, AI
Need a robust, reliable phone in a harsh environment where there is dust, water, humidity, extreme temperatures, or some combination of these conditions? Or perhaps the nature of the work carries a risk of dropping the phone? Meet the Grandstream WP836 ruggedized Wi-Fi cordless phone.
In this article, we review some of the extraordinary characteristics that make this phone ideal for a variety of use cases.
Topics: SIP Phones, Wireless, Grandstream, Mobility (including remote work), Cordless, Product Review, Bluetooth, Wi-Fi, AI
Last week, Yealink was at Integrated Systems Europe (ISE), the annual tech show in Barcelona, Spain, showcasing the ways its products leverage artificial intelligence (AI) to provide more integrated, seamless, and immersive business communications.
In this article, we review the major highlights Yealink shared at the ISE show on February 4-7, 2025.
Article contributed by Yealink
Yealink recently launched its brand-new A40 MeetingBar, which is based onAndroid 13. Designed to offer maximal simplicity and enhanced security, the A40 is fully equipped to bring quality audio and video experiences to small and medium-sized spaces.
In this article, Fuhan Lee, Product Marketing Lead at Yealink, reveals the must-know details about the new product, explaining how it fits into Yealink’s overall portfolio of all-in-one solutions.
Topics: Yealink, Videoconferencing, Conferencing, Unified Communications, AI, Communication
Artificial intelligence (AI) continues to dominate tech headlines, affecting many industries due to its incredible potential. Network infrastructure is one area where AI’s ever-improving technology has a significant impact.
In this article, we examine how AI-driven network infrastructure works to help you understand how AI and related tools influence network design, maintenance, and management. We also explore related principles specific to voice, video, and unified communications (UC), highlighting how AI-enabled infrastructure enhances these essential services.
Topics: Network Security, Network Design, Unified Communications, AI, Network Infrastructure
Enterprise Connect is the largest communications and customer experience event in North America, and this year’s event takes place in Orlando, Florida, March 25-28. Yealink invites you to join them at the conference, where they will showcase their latest AI-enhanced solutions—innovations poised to redefine the workplace.
In this article, we discuss some of the great things you can expect to see from Yealink at this year’s event.
Topics: Yealink, Videoconferencing, Events, AI, Communication
Artificial intelligence is changing the landscape of various technologies, and we've examined its role in various voice, collaboration, and unified communications-related scenarios.
This article focuses on how AI is involved specifically in videoconferencing (VC) and unified communications-as-a-service (UCaaS) systems. We look at functions that are both already available today and those that are expected to be available in the near and not-so-near future.
Topics: Videoconferencing, Unified Communications, AI, Communication, UCaaS
Unified communications (UC) systems and services increasingly integrate into other network applications, enhancing their overall value and importance. This advancement of UC services impacts the level of complexity involved in their coordination, configuration, integration and operation.
Artificial intelligence (AI) in unified communications is exceptionally well suited to simplify this complexity by implementing smart processes and algorithms to manage these inherent intricacies.
In this article, we explore some of the practical applications of AI within UC, examining functionalities that some have already implemented and some capabilities that we expect in the near and not-so-near future.
Topics: VoIP, Trends, Network Security, Troubleshooting, Unified Communications, Collaboration, AI
On October 26, Yealink created a fantastic video webinar focusing on the MVC S60 and MVC S90 Microsoft Teams Rooms systems. These kits leverage some of the most cutting-edge technologies to enhance your videoconferencing and remote collaboration experience.
In this article, we review the webinar and discuss some of the highlights showcased in these two intelligent products.
Topics: Yealink, Videoconferencing, Events, Microsoft, Collaboration, AI
Yealink’s MVC S60 and MVC S90 are ideal room videoconferencing systems for mid-sized and large rooms, respectively. Both incorporate cutting-edge technologies and extensively leverage the latest artificial intelligence capabilities. In this article, we focus on two particularly useful AI-related features and capabilities as we highlight the future of videoconferencing.
Topics: Yealink, Trends, Videoconferencing, Unified Communications, Microsoft, AI
