Wireless headsets have become standard equipment for many business users. But businesses don't need to over-invest to get professional-grade wireless performance and versatility.
Combining DECT and Bluetooth connectivity is one of the Yealink WH64's strongest selling points, bringing a level of wireless flexibility typically associated with higher-end business headsets to a more affordable price point.
The WH64 hits the sweet spot between features and affordability, delivering the wireless freedom, versatility, and call quality that business users need without premium-headset pricing. In this article, we review its features, configurations, and capabilities, and examine what makes it such a popular choice for business communications.
In this article, we review the WH64’s features, configurations, and capabilities, and examine what makes it a top seller.
Over the past few months, we have reviewed various headsets from Yealink’s WH series. The WH62, WH63, and WH68 offer a wide range of capabilities and features, but the WH64 is particularly noteworthy for the wide range of options and configurations it offers. It supports both DECT and Bluetooth wireless technologies, comes in three configurations, and can be purchased in both monaural and binaural versions.
The WH64 is designed for a wide range of use cases, including office use, UC, contact centers, hybrid work environments, and mobile employees. The various versions and options allow businesses to select the connectivity and workstation setup appropriate for each user type.
DECT and Bluetooth each bring distinct advantages to business communications, and the WH64 gives users the flexibility to take advantage of both.
Bluetooth provides convenient connectivity to smartphones and other compatible devices. It’s a quick and easy way to connect to multiple devices as needed, and for everyday connectivity.
DECT, on the other hand, provides greater range and a dedicated wireless connection that is particularly well-suited to business voice communications. DECT is more appropriate for users who regularly move around an office while remaining on calls, and it is less commonly found on entry-level wireless devices.
The key here is that most low- to mid-range headsets offer only Bluetooth. The WH64's price range adds DECT capabilities without requiring businesses to move into the more expensive premium headset category.
The WH64 features Yealink's Acoustic Shield 2.0 technology, which combines three microphones with AI-powered noise cancellation to isolate the user's voice and suppress unwanted background sounds. The result is clearer voice transmission, even in noisy environments such as open offices, shared workspaces, contact centers, and busy coffee shops.
This type of microphone noise cancellation differs from active noise cancellation (ANC). While ANC reduces the ambient noise that the headset wearer hears, Acoustic Shield focuses on reducing the background noise transmitted to the person on the other end of the call. This distinction is important because, for many business users, ensuring that callers can hear them clearly is more important than blocking out the noise around them.
The WH64 comes in both monaural and binaural versions across all three configurations. This is provides the flexibility needed to suit a variety of different use cases.
The monaural option is excellent for employees who need heightened awareness of their colleagues and surroundings. Receptionists, supervisors, and front desk employees often need to multitask, which means they should be able to process the conversation in one ear while interacting with others around them with the other. Warehouse employees who need to move around a lot and be conscious of potential hazards should also use the monaural option, which helps them maintain greater awareness of their surroundings.
The binaural option can help users achieve greater isolation and concentration when their primary work involves interacting on calls. Contact center agents and high-call-volume executives are examples of such use cases.
The WH68 is positioned as a higher-end alternative within the WH headset family, primarily because it features ANC and additional microphones for audio pickup. As such, it provides an excellent point of comparison to see how close the WH64 comes to delivering premium-level features, even at its more modest price point.
| FEATURE | WH64 | WH68 |
| Market position | Mid-range | Premium |
| DECT | Yes | Yes |
| Bluetooth | Yes | Yes |
| Acoustic Shield microphone noise cancellation | 3-mic | 4-mic |
| Wearer ANC (active noise cancellation) | No | Yes |
| Physical microphones | 3 |
6 |
| Monaural option | Yes | No |
| Binaural option | Yes | Yes |
| MSRP (manufacturer's suggested retail price) | Mid-range | Over US$200 |
With 4-mic Acoustic Shield noise cancellation and 4-mic ANC for the wearer (for a total of six mics, since two do double-duty), the WH68 is clearly positioned as a premium headset. In contrast, the WH64 delivers near-premium-grade features at a mid-range price point.
So, when should you choose one over the other?
The WH64 comes in three different versions that are geared towards differing use cases and employee requirements.
The basic version, the WH64 Wireless, comes with a desktop base station that can connect simultaneously to a PC and a compatible IP phone. It provides headset charging and is designed for a permanent office desk setup. This version is best suited for office-based employees who primarily work from a fixed desk but occasionally want the range and freedom offered by DECT technology.
The WH64 Hybrid version replaces the desktop base with the small WDD60 USB DECT dongle, making it much easier to move between a laptop, office, home, and other work locations. The headset can still connect directly to a mobile device via Bluetooth. The hybrid configuration is best suited to mobile workers who regularly switch between multiple devices at various locations and want both DECT and Bluetooth connectivity options.
The WH64 Workstation has the same WH64 headset technology but replaces the simple charging/connectivity base with an all-in-one UC workstation. It adds a 4-inch touchscreen for call management, a built-in speakerphone, a USB hub, and simultaneous USB connectivity to a PC and desk phone. This option is best suited to power users, receptionists, supervisors, and other employees who manage frequent calls across multiple devices and would benefit from an all-in-one desktop call-management station.
The WH64 is available in both Microsoft Teams-certified and UC versions, giving businesses flexibility to choose the model best suited to their communications environment. Yealink designed the WH64 for broad compatibility with more than 100 platforms and operating systems.
The Yealink WH64 delivers an impressive combination of features that matter most to business users: DECT range, Bluetooth flexibility, AI-powered microphone noise cancellation, and a choice of wearing styles and configurations to suit different workplace needs. By bringing these capabilities together at an accessible price point, the WH64 strikes an ideal balance between performance, versatility, and affordability, making it an attractive choice for businesses looking to equip users with professional-grade wireless headsets.
You may also like:
Yealink WH68: the hybrid headset built for DECT and Bluetooth freedom
What noise cancellation really means (and who actually benefits)
Yealink WH63 E2: lightweight comfort meets powerful performance