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TeleDynamics Think Tank

Advanced contact center features of Yeastar P-Series phone system

Posted by Daniel Noworatzky on Jul 17, 2024 10:27:00 AM

The P-Series phone system is Yeastar’s flagship unified communications product, delivering state-of-the-art UC services to both on- and off-premises employees with the versatility of three installation modes.

It also integrates advanced contact center (CC) solutions right out of the box. The Yeastar P-Series helps businesses boost customer engagement while improving operational effectiveness within their workflows.

In this article, we showcase the deep CC integration in Yeastar's P-Series products and highlight the features that we found most impressive.

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Topics: IP PBX, Business Telephone System, VoIP, Product Review, Yeastar, Unified Communications

7 ways Snom delivers an exceptional customer experience

Posted by Guest Blogger on Jul 10, 2024 10:20:00 AM

Article contributed by Snom Americas

In the competitive world of telecommunications, finding a partner that not only delivers top-notch products but also exceptional customer service can be a game-changer for businesses.Snom Americas, a leading provider of desk phones, DECT phones, and conference phones, stands out prominently in this regard. Here's why Snom Americas shines when it comes to customer experience.

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Topics: Customer Service, Unified Communications, Snom

Unlock the incredible power of IPv6 for VoIP & UC systems

Posted by Daniel Noworatzky on Jul 3, 2024 10:13:00 AM

Internet Protocol version 6 (IPv6) is the successor to the well-established IPv4 network layer protocol. It is slowly but surely gaining ground worldwide on both internal corporate enterprise networks and on the internet at large.

But what does this mean for real-time audio and video communications applications such as VoIP and unified communications (UC)? How are VoIP and UC leveraging IPv6, and are there any issues that network admins must be aware of in this process? In this article, we answer these questions by examining the benefits and challenges of deploying such applications over an IPv6 network.

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Topics: Wireless, Network Design, IoT, Unified Communications, Internet Protocol

The evolution of PoE technology

Posted by Daniel Noworatzky on Jun 26, 2024 10:14:00 AM

You already know that power over Ethernet (PoE) is a vital technology that can save substantial time and money. Did you also know that the newer PoE++ (Hi-PoE) is widely available and able to deliver up to 100 watts of power?

In this article we explore the latest developments in PoE technology and how they're beneficial.

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Topics: IoT, Switches, Unified Communications, PoE

Yealink MVCS40 AI-powered Microsoft Teams Room system review

Posted by Daniel Noworatzky on Jun 19, 2024 10:17:00 AM

Yealink’s new AI-powered MVC SmartVision 40 Microsoft Teams room system, called the MVCS40, is an exceptional addition to the company’s already star-studded Windows-based MVC lineup.

Yealink specifically designed this product to address the disconnection many remote employees report experiencing during video conferences. The MVCS40 is purpose-built to help remote participants feel more connected, vastly enhancing their collaboration experience.

In this article, we review this novel and innovative device, underscoring some of its most noteworthy features and characteristics.

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Topics: Yealink, Videoconferencing, Conferencing, Product Review, Microsoft, Collaboration

Yeastar: The ultimate communications solutions for hospitality

Posted by Daniel Noworatzky on Jun 12, 2024 10:14:00 AM

Communication is key for many business sectors, and the hospitality sector is no exception. Hotels, resorts, and similar businesses can succeed or fail based on the quality and innovation of the communications systems they leverage.

Yeastar's hospitality solutions have repeatedly proven their excellence compared with its competitors. In this article, we highlight some of Yeastar's noteworthy products and features that are designed to complement the hospitality sector.

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Topics: IP PBX, Business Telephone System, Gateway, Yeastar, Unified Communications

Yealink 2024 VOICE incentive opportunity for UC resellers

Posted by Daniel Noworatzky on Jun 5, 2024 10:19:00 AM

The VOICE incentive policy is Yealink's 2024 new deal registration program. It offers additional discounts on quantity orders of specific Yealink telephone and wireless headset models. The discounts are substantial and depend on the number of units per order, the type of device being ordered, and the end customer's industry sector.

Here are the details.

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Topics: SIP Phones, Business Telephone System, VoIP, Yealink, Headsets, Unified Communications

Experience lightning-fast Wi-Fi 6 with Grandstream GWN7665

Posted by Daniel Noworatzky on May 29, 2024 10:22:00 AM

The world of wireless communications just got much faster with the recent release of Grandstream's newest GWN7665 tri-band Wi-Fi access point. This revolutionary device delivers unprecedented speeds, network capacities, and connectivity ranges compared to its predecessors and competitors. This article reviews this device and highlights some of its most promising features.

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Topics: VoWi-Fi, Grandstream, Product Review, Wi-Fi

How to leverage multicast for your VoIP, UC, and video systems

Posted by Daniel Noworatzky on May 15, 2024 10:38:00 AM

By leveraging multicast, organizations can optimize network bandwidth usage and support larger number of concurrent users in video conferencing, multimedia broadcasting, and other similar scenarios. This makes multicast a key component of UC and VoIP solutions, offering a more efficient and cost-effective way to manage communications at scale.

In this article, we examine multicast communications in the context of networking, how it compares with unicast and broadcast communication, and practical steps for leveraging it on your network.

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Topics: VoIP, Videoconferencing, Network Design, Unified Communications, Voice Protocols

Boost collaboration with Yealink Microsoft Teams Rooms solutions

Posted by Daniel Noworatzky on May 8, 2024 10:18:00 AM

Now, more than ever, businesses are streamlining their communications infrastructure with Microsoft Teams, a powerful and easy-to-use suite of collaboration tools and applications. Yealink is poised to further enhance Teams-enabled companies with its wide range of Microsoft Teams Rooms solutions.

In this article, we highlight some of the most notable Teams-certified products that Yealink offers.

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Topics: Yealink, Videoconferencing, Unified Communications, Microsoft, Collaboration

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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