Even in today’s Digital Age, call centers remain a vital part of customer satisfaction and retention. With this in mind, Yeastar has invested a lot to incorporate the latest technology into its call center solutions.

In this article, we examine Yeastar’s outbound, inbound, and omnichannel messaging call center offerings and show how they optimize the customer experience and improve operational efficiency.

Topics: IP PBX, Business Telephone System, Total Voice Solution, Yeastar, Unified Communications, AI

Yeastar continues to wow the industry with highly versatile solutions for a wide variety of sectors. Yeastar’s hotel management solution is an impressive offering that caters to the unique needs of the hospitality industry.

In this article, we explore Yeastar’s hotel management solutions in detail, focusing on PMS integration, hotel phone systems, VoIP gateway options, and the newly released hotel management module.

Topics: IP PBX, Business Telephone System, Total Voice Solution, Gateway, Yeastar, Unified Communications

Retail shops, chain stores and franchises of all types are among the businesses experiencing the greatest change today, including in the area of communication. The flexibility and diversity of Yealink’s communication products and services make them ideal for helping chain store franchises deal with uncertain times.

Topics: Business Telephone System, VoIP, Total Voice Solution, Yealink, Videoconferencing, Collaboration

By Yeastar

Yeastar recently announced an update of its P-series IP PBX system, including a set of new features such as Linkus Web Client Function Key, Queue Callback, Call Accounting, Hot Standby, Salesforce Integration, LDAP Server, and AutoCLIP. Keep reading for more details about this new functionality.

Topics: IP PBX, Total Voice Solution, Product Review, Yeastar

Product Review

Grandstream has introduced its audio-only series of IP PBXs for companies that rely heavily on high-quality, feature-rich voice communication and don’t need other types of collaboration platforms like videoconferencing. Keep reading to see why the UCM6300 audio-only series of IP PBXs is a perfect choice for this type of business.

Topics: IP PBX, Business Telephone System, Total Voice Solution, Grandstream, Mobility (including remote work), Conferencing, Product Review, Collaboration

The COVID-19 pandemic has irreversibly affected remote working and teleworking trends. Yealink has responded to the needs of this paradigm shift with a wide range of work-from-home solutions for dispersed professionals.

In addition to its collaboration equipment, Yealink has launched a new program for companies that have a Microsoft Teams license with 100 or more seats, whereby they can get 50% off the MSRP on eligible products (expires June 30, 2021). Even if you don’t have customers that are eligible to participate in the discount offer, read on to learn about Yealink’s wide range of work-from-home solutions.

Topics: VoIP, Total Voice Solution, Yealink, Trends, Mobility (including remote work), Headsets, Videoconferencing, Conferencing, Productivity, Unified Communications

Product Review

Over the years, Yealink has repeatedly redefined business communications and collaboration, introducing new and innovative solutions. Yealink has done this once again with the introduction of the UC Workstation, a truly revolutionary step in improving workspace and employee productivity.

Here we examine some of the most intriguing features of this new product that will help to get your business to the next level of productivity.

Topics: Wireless, VoIP, Total Voice Solution, Yealink, Cordless, DECT, Headsets, Productivity, Product Review, Unified Communications

Product Review

With Yeastar’s new P-Series PBX System, SMEs can experience value and possibilities that go beyond a traditional telephony system. In this article we take a deeper look at this offering from Yeastar, which was featured in the company’s 2021 kickoff virtual event on 28 January 2021.

Topics: IP PBX, Total Voice Solution, Software Integration, Mobility (including remote work), Videoconferencing, Productivity, Product Review, Yeastar, Unified Communications

Product Review

In today’s world, businesses have to pivot on a moment’s notice in order to survive. They need communications systems that are scalable and flexible enough to handle a mix of onsite and remote workers, as well as be used with a variety of enterprise and employee-owned devices, not to mention enhanced security to enable users to connect to the network in a variety of ways. Grandstream’s UCM6300 ecosystem is up to the task.

In this article we examine Grandstream’s UCM solutions that help companies adapt and thrive in a changing landscape.

Topics: Business Telephone System, Total Voice Solution, Grandstream, Trends, Mobility (including remote work), Product Review, Cloud, Unified Communications

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications