--- title: TeleDynamics Think Tank | Customer Service description: Customer Service | Business Telephone Systems Blog --- [Skip to content](https://info.teledynamics.com/blog/topic/customer-service#main-content) [(800) 847-5629](tel:+1(800)%20847-5629) Search [Become a Dealer](https://www.teledynamics.com/become-dealer) [Log In](http://www.teledynamics.com/) - Products - [Full Product Catalog](https://www.teledynamics.com/catalog) - [VOIP and UC](https://info.teledynamics.com/blog/topic/customer-service#tab2) - [Business Equipment](https://info.teledynamics.com/blog/topic/customer-service#tab3) - [Consumer Electronics](https://info.teledynamics.com/blog/topic/customer-service#tab4) - [Computer and Networking](https://info.teledynamics.com/blog/topic/customer-service#tab5) - [Outdoor Products](https://info.teledynamics.com/blog/topic/customer-service#tab6) - [Home and Personal Care](https://info.teledynamics.com/blog/topic/customer-service#tab7) - [Collateral](https://www.teledynamics.com/catalog/category/VOIP_and_UC/Collateral) - 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[Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/yeastar-ai-innovation.jpg)](https://info.teledynamics.com/blog/yeastar-ai-from-employee-assistance-to-smart-customer-interactions) For many businesses and their customers, the most familiar application of AI in communications systems has been the standalone chatbot. Yeastar has significantly exceeded that standard by incorporating AI directly into its [P-Series ecosystem](https://www.teledynamics.com/catalog/manufacturer/Yeastar/category/VOIP%20and%20UC/IP%20Phone%20Systems), working with actual calls, voicemails, call routing, and business workflows. In this article, we showcase some of Yeastar’s most innovative AI integrations in two particular areas: AI that assists employees and agents, and AI that interacts directly with customers. As you will see, these aren’t just AI features for AI’s sake. Their purpose is to reduce repetitive work and make communication more effective. [Read More](https://info.teledynamics.com/blog/yeastar-ai-from-employee-assistance-to-smart-customer-interactions) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/yeastar-ai-from-employee-assistance-to-smart-customer-interactions#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Productivity](https://info.teledynamics.com/blog/topic/productivity), [Yeastar](https://info.teledynamics.com/blog/topic/yeastar), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications), [UCaaS](https://info.teledynamics.com/blog/topic/ucaas) ## [Stop selling UC like a product: 7 mistakes to avoid](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Sep 23, 2026, 10:23:01 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/telecom-resellers.jpg)](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid) Unified communications (UC) has come a long way from the days of traditional PBXs, voice trunks, and analog phones. Since communications technology has changed so dramatically over the years, shouldn’t the way we sell these solutions evolve as well? Many resellers still approach UC as if they are selling boxes, devices, and standalone services, but today, UC is much more than that. It is a communications solution that becomes part of an organization’s workflow, business processes, customer experience, and overall operating model. In this article, we explore seven mistakes that resellers make when selling UC solutions, along with practical ways to avoid them. Although this is a list of “mistakes,” it really outlines best practices for selling UC solutions. The overarching principle is that the most successful resellers are not just moving boxes or quoting licenses. They are trusted advisors who help customers understand what they actually need. [Read More](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [7 ways Snom delivers an exceptional customer experience](https://info.teledynamics.com/blog/ways-snom-delivers-an-exceptional-customer-experience) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Jul 10, 2024, 10:20:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/snomcx1.png)](https://info.teledynamics.com/blog/ways-snom-delivers-an-exceptional-customer-experience) Article contributed by [Snom Americas](https://www.snomamericas.com/) In the competitive world of telecommunications, finding a partner that not only delivers top-notch products but also exceptional customer service can be a game-changer for businesses.Snom Americas, a leading provider of desk phones, DECT phones, and conference phones, stands out prominently in this regard. Here's why Snom Americas shines when it comes to customer experience. [Read More](https://info.teledynamics.com/blog/ways-snom-delivers-an-exceptional-customer-experience) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/ways-snom-delivers-an-exceptional-customer-experience#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications), [Snom](https://info.teledynamics.com/blog/topic/snom) ## [Yeastar announces end of sales for S-series IP PBXs](https://info.teledynamics.com/blog/yeastars-s-series-ip-pbxs) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on May 18, 2022, 10:50:00 AM - [Tweet](https://twitter.com/share) [![Yeastar's S-series VoIP PBX vs P-series PBX - TeleDynamics Blog](https://info.teledynamics.com/hubfs/blog-images/S-series%20vs%20P-series.png)](https://info.teledynamics.com/blog/yeastars-s-series-ip-pbxs) When it comes to fulfilling the communication needs of today’s businesses, modularity and feature-richness are key. Yeastar’s S-series IP PBXs have been a workhorse in this regard, delivering some of the most innovative, feature-rich services on the market. Now, Yeastar is phasing out its S-series PBXs in favor of the higher-performance P-series IP PBXs. If you’re an owner or reseller of the S-series, not to worry! In this article, we give you all of the details concerning the planned phaseout, as well as the recommended migration path to ensure a smooth operation of your telephony system for years to come. [Read More](https://info.teledynamics.com/blog/yeastars-s-series-ip-pbxs) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/yeastars-s-series-ip-pbxs#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [Yeastar](https://info.teledynamics.com/blog/topic/yeastar), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [How to use music on hold more strategically for your business](https://info.teledynamics.com/blog/how-to-use-music-on-hold-more-strategically-for-your-business) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Nov 4, 2020, 10:45:00 AM - [Tweet](https://twitter.com/share) [![smiling woman waiting on the phone](https://info.teledynamics.com/hubfs/blog-images/music-on-hold1200x627.jpg)](https://info.teledynamics.com/blog/how-to-use-music-on-hold-more-strategically-for-your-business) There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business. [Read More](https://info.teledynamics.com/blog/how-to-use-music-on-hold-more-strategically-for-your-business) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-to-use-music-on-hold-more-strategically-for-your-business#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Software Integration](https://info.teledynamics.com/blog/topic/software-integration), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [Yeastar IP PBX integration with Microsoft Teams](https://info.teledynamics.com/blog/yeastar-ip-pbx-integration-with-microsoft-teams) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Aug 5, 2020, 10:59:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/Yeastar-Teams3_1200x627.jpg)](https://info.teledynamics.com/blog/yeastar-ip-pbx-integration-with-microsoft-teams) While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services. Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient. [Read More](https://info.teledynamics.com/blog/yeastar-ip-pbx-integration-with-microsoft-teams) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/yeastar-ip-pbx-integration-with-microsoft-teams#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Software Integration](https://info.teledynamics.com/blog/topic/software-integration), [Productivity](https://info.teledynamics.com/blog/topic/productivity), [Yeastar](https://info.teledynamics.com/blog/topic/yeastar), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [Adding artificial intelligence to your business phone system](https://info.teledynamics.com/blog/adding-artificial-intelligence-to-your-business-phone-system) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Jul 8, 2020, 10:48:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/robot-ai-1200x627.jpg)](https://info.teledynamics.com/blog/adding-artificial-intelligence-to-your-business-phone-system) Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology. [Read More](https://info.teledynamics.com/blog/adding-artificial-intelligence-to-your-business-phone-system) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/adding-artificial-intelligence-to-your-business-phone-system#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Software Integration](https://info.teledynamics.com/blog/topic/software-integration), [Trends](https://info.teledynamics.com/blog/topic/trends), [Productivity](https://info.teledynamics.com/blog/topic/productivity), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [Should you add speech recognition to your IVR?](https://info.teledynamics.com/blog/should-you-add-speech-recognition-to-your-ivr) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Jun 10, 2020, 10:49:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/voice-recognition1200x627.jpg)](https://info.teledynamics.com/blog/should-you-add-speech-recognition-to-your-ivr) In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures. [Read More](https://info.teledynamics.com/blog/should-you-add-speech-recognition-to-your-ivr) 1 Comment [Click here to read/write comments](https://info.teledynamics.com/blog/should-you-add-speech-recognition-to-your-ivr#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Software Integration](https://info.teledynamics.com/blog/topic/software-integration), [Trends](https://info.teledynamics.com/blog/topic/trends), [Productivity](https://info.teledynamics.com/blog/topic/productivity), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [How TeleDynamics facilitates cloud communications](https://info.teledynamics.com/blog/how-teledynamics-facilitates-cloud-communications) Posted by [TeleDynamics](https://info.teledynamics.com/blog/author/teledynamics) on May 27, 2020, 10:00:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/blog-images/cloudcomms1200x628.jpg)](https://info.teledynamics.com/blog/how-teledynamics-facilitates-cloud-communications) Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event **happening today,** May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.   [Read More](https://info.teledynamics.com/blog/how-teledynamics-facilitates-cloud-communications) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-teledynamics-facilitates-cloud-communications#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Events](https://info.teledynamics.com/blog/topic/events), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [News](https://info.teledynamics.com/blog/topic/news), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [Don’t miss Yealink’s special promotions happening now](https://info.teledynamics.com/blog/dont-miss-yealinks-special-promotions-happening-now) Posted by [TeleDynamics](https://info.teledynamics.com/blog/author/teledynamics) on May 20, 2020, 10:53:00 AM - [Tweet](https://twitter.com/share) [![](https://info.teledynamics.com/hubfs/featured_products/Yealink-promos-052020.jpg)](https://info.teledynamics.com/blog/dont-miss-yealinks-special-promotions-happening-now) To assist U.S. channel partners and their customers during these challenging times, Yealink is offering a number of special promotions for a limited time. Check them all out to make sure you’re not missing any! [Read More](https://info.teledynamics.com/blog/dont-miss-yealinks-special-promotions-happening-now) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/dont-miss-yealinks-special-promotions-happening-now#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Yealink](https://info.teledynamics.com/blog/topic/yealink) [All posts](https://info.teledynamics.com/blog/all) [Next](https://info.teledynamics.com/blog/topic/customer-service/page/2) ## Welcome to our Think Tank In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry. If you would like elaboration on a specific topic, please let us know in the comments section. 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