As more businesses shift to cloud-based communications and remote workforces become the norm, ensuring consistent performance across dispersed sites has become a top priority for telecom and UC providers. For installers and resellers tasked with deploying reliable real-time communications services like VoIP and UC, the choice of underlying network transport can make or break performance.

Multiprotocol Label Switching (MPLS) is not new, but it continues to play a critical role in meeting the low latency, high reliability, and QoS demands of these modern deployments. In this article, we examine the performance of MPLS in supporting real-time communications and why it remains a go-to solution for interconnecting geographically distributed infrastructure.

CyberData has become a leading SIP-enabled VoIP device provider for facility-wide communication, paging, and notification systems. Now, CyberData's portfolio is even better with the introduction of its notification and management platform called Terminus Cloud Control^TM.

This cloud-based controller service is designed to simplify emergency and non-emergency notifications, as well as the management, configuration, and monitoring of CyberData's SIP-based devices. In this article, we review this service, show how it works, and highlight its significant features and capabilities.

The network edge is the portion of an enterprise network that interfaces with the public internet via an internet service provider (ISP). Various security measures are typically applied at this network location to protect internal network infrastructure and assets from potential external malicious attacks. 

These measures may introduce challenges to the mobile workforce, especially when the unified communications (UC) and VoIP services those individuals leverage exist within the physical enterprise network.

This article examines some of the most common network edge issues that may present challenges to a mobile workforce and some strategies to alleviate them.

Gone are the days of the monolithic business with standardized communications needs. Today’s companies are highly specialized and cannot use a one-size-fits-all solution. 

Organizations can efficiently and effectively build unique solutions adaptable to their requirements by introducing the communications-platform-as-a-service (CPaaS) concept, which addresses the need for extreme customization and integration with existing business applications.

In this article, we take a deep dive into the world of CPaaS to see what it is, how it works, and how it can benefit your customers' businesses. We also examine a detailed use case to clarify this often difficult-to-understand service.

Enterprise-grade call center capabilities are important for small and medium-sized businesses, which must project corporate-level professionalism to their callers just as much as large firms. For this reason, Yeastar has incorporated a rich set of call center functionalities within its best-selling P-Series IP PBXs. Keep reading to learn more about these capabilities and how they can help any business reach new customer service heights.

In an earlier piece, we provided an overview of the critical functions of Yeastar Workplace, an all-encompassing office space management tool built specifically to optimize the use of meeting rooms and desk spaces for various businesses and organizations. The platform can also significantly aid in coordinating scheduling and managing human resources.

In this article, we delve deeper into the specific features of Yeastar Workplace. We shed more light on its capabilities and demonstrate how mid-sized and large businesses can harness them for improved operational efficiency.

Advancements in videoconferencing and collaboration applications have further accelerated recent paradigm shifts involving mobile and hybrid work. It's increasingly essential for the modern workplace to be an adaptable and almost fluid environment that can fulfill every team member's communication, collaboration and interaction needs.

Enabling this environment requires a system capable of organizing, coordinating and managing various hardware, software and human resources. In this article, we discuss how Yeastar Workplace fits the bill.

Networks continuously change, and new approaches to security are constantly emerging. One particularly noteworthy approach to network security that has been increasing in adoption over the past couple of years is the zero trust security model.

In this article, we examine what zero trust is, how companies could deploy it over the next few years, and its impact on unified communications applications such as voice, video and collaboration.

Product Review

Grandstream is well known for its groundbreaking IP phones, but its innovation extends into other areas, including network infrastructure equipment and components. The new GWN7800 series of fully managed network switches is a prime example of the company’s leadership in this area.

This article showcases these switches and some advanced capabilities that allow network administrators to maintain comprehensive network control and security.

In previous articles, we've discussed the high reliability of VoIP technology. That said, achieving high reliability is only possible when built into the design of the VoIP network and the underlying network infrastructure supporting the service. One of the fundamental requirements to ensure such reliability is the implementation of VoIP failover. Here's what you need to know.