Gone are the days of the monolithic business with standardized communications needs. Today’s companies are highly specialized and cannot use a one-size-fits-all solution. 

Organizations can efficiently and effectively build unique solutions adaptable to their requirements by introducing the communications-platform-as-a-service (CPaaS) concept, which addresses the need for extreme customization and integration with existing business applications.

In this article, we take a deep dive into the world of CPaaS to see what it is, how it works, and how it can benefit your customers' businesses. We also examine a detailed use case to clarify this often difficult-to-understand service.

Enterprise-grade call center capabilities are important for small and medium-sized businesses, which must project corporate-level professionalism to their callers just as much as large firms. For this reason, Yeastar has incorporated a rich set of call center functionalities within its best-selling P-Series IP PBXs. Keep reading to learn more about these capabilities and how they can help any business reach new customer service heights.

In an earlier piece, we provided an overview of the critical functions of Yeastar Workplace, an all-encompassing office space management tool built specifically to optimize the use of meeting rooms and desk spaces for various businesses and organizations. The platform can also significantly aid in coordinating scheduling and managing human resources.

In this article, we delve deeper into the specific features of Yeastar Workplace. We shed more light on its capabilities and demonstrate how mid-sized and large businesses can harness them for improved operational efficiency.

Advancements in videoconferencing and collaboration applications have further accelerated recent paradigm shifts involving mobile and hybrid work. It's increasingly essential for the modern workplace to be an adaptable and almost fluid environment that can fulfill every team member's communication, collaboration and interaction needs.

Enabling this environment requires a system capable of organizing, coordinating and managing various hardware, software and human resources. In this article, we discuss how Yeastar Workplace fits the bill.

Networks continuously change, and new approaches to security are constantly emerging. One particularly noteworthy approach to network security that has been increasing in adoption over the past couple of years is the zero trust security model.

In this article, we examine what zero trust is, how companies could deploy it over the next few years, and its impact on unified communications applications such as voice, video and collaboration.

Product Review

Grandstream is well known for its groundbreaking IP phones, but its innovation extends into other areas, including network infrastructure equipment and components. The new GWN7800 series of fully managed network switches is a prime example of the company’s leadership in this area.

This article showcases these switches and some advanced capabilities that allow network administrators to maintain comprehensive network control and security.

In previous articles, we've discussed the high reliability of VoIP technology. That said, achieving high reliability is only possible when built into the design of the VoIP network and the underlying network infrastructure supporting the service. One of the fundamental requirements to ensure such reliability is the implementation of VoIP failover. Here's what you need to know. 

One of the primary questions that today’s businesses ask when choosing a Unified Communications as a Service (UCaaS) system is: “How fast can we get up and running?” Yeastar’s UCaaS Turnkey Solutions has an answer most will love to hear: “As fast as you can get your business up and running.” Yeastar can deliver your UCaaS when you need it, which is an attractive selling point for end users. Here's what you need to know.

Information and Communications Technology (ICT) often comprises a substantial portion of the budget for many businesses, a large part of which goes to paying the wages of support staff. Larger enterprises may need to employ a full-time, in-house team of professionals to support all their ICT services and assets, including VoIP communications systems.

However, smaller businesses have limited budgets and few ICT-related tasks to justify a full-time or even a part-time ICT position. It’s more difficult for these firms to support their communications systems without wasting valuable and often scarce resources.

In this article, we hope to provide you with insight on how to design the best support structure for your VoIP communications services without overextending your budget.

Voice over Internet Protocol (VoIP), a collection of technologies enabling voice communications over IP networks, has come a long way since its first commercial application over 20 years ago. It has successfully overcome its many obstacles, developing into a robust, reliable and extremely flexible communications solution. You would be hard-pressed to find any new business telephone system installed within the past couple of years based on technology other than VoIP.

In a previous article, we saw how reliable the technology has become. In this article, we look at the factors to consider when choosing VoIP services, especially services delivered within a UCaaS framework. This will help you choose the best provider for your particular business needs.