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TeleDynamics Think Tank

What every VoIP pro should know about BGP

Posted by Daniel Noworatzky on Jul 23, 2025 10:23:00 AM

When you make a VoIP call or join a UC meeting, you click the “call” or “join” button, and everything just works! You seamlessly communicate with your remote employees, partners, and customers. It seems like magic, but behind the scenes, a vital technology is making all this possible: the Border Gateway Protocol (BGP).

BGP is the de facto routing protocol that governs and enables data to traverse the worldwide web. For VoIP and UC professionals, understanding BGP matters because it directly affects how voice, video, and messaging traffic reaches its destination. This is true for all communications taking place over the internet, such as that between users, SIP trunk providers, or cloud-based UC and VoIP platforms.

In this article, we look behind the scenes to see what BGP is, how it directs traffic across multiple networks and ISPs worldwide, and how its operation directly affects reliability and service availability for real-time applications.

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Topics: VoIP, Unified Communications, Protocols & codecs

Manage your notification and paging ecosystem with Terminus by CyberData

Posted by Daniel Noworatzky on Feb 19, 2025 10:19:00 AM

CyberData has become a leading SIP-enabled VoIP device provider for facility-wide communication, paging, and notification systems. Now, CyberData's portfolio is even better with the introduction of its notification and management platform called Terminus Cloud ControlTM.

This cloud-based controller service is designed to simplify emergency and non-emergency notifications, as well as the management, configuration, and monitoring of CyberData's SIP-based devices. In this article, we review this service, show how it works, and highlight its significant features and capabilities.

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Topics: VoIP, SIP, Cloud, Unified Communications, Facility Management

Minimize jitter, latency and other UC issues through proper routing

Posted by Daniel Noworatzky on Jan 15, 2025 10:17:00 AM

Routing is a vital part of network operations, and employing it correctly is of utmost importance for any enterprise network.

In the context of networking, routing is the process by which data packets are directed to their final destination as they travel from node to node.  There are many aspects of routing design that can affect general network traffic patterns and particular network services. UC and VoIP services can be adversely affected if routing design does not take into account their special characteristics.

This article examines various aspects of routing implementation to see how it can potentially affect real-time services. We also look at what specific design aspects you should consider to ensure the proper operation of such services.

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Topics: VoIP, Troubleshooting, Routers, Network Design, Unified Communications, Network Infrastructure, Protocols & codecs

Essential steps for applying QoS on UC networks

Posted by Daniel Noworatzky on Aug 28, 2024 10:08:40 AM

Network services such as voice over Internet Protocol (VoIP), unified communications (UC), video conferencing, and collaboration systems are fundamentally dependent on the quality and robustness of the underlying network infrastructure. When deploying an enterprise network, it is crucial to implement sound network design principles to guarantee optimal performance, reliability, and scalability.

Various aspects of enterprise network design work together to achieve high levels of network performance. This article focuses specifically on quality of service (QoS) and some best practices associated with it.

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Topics: QoS, VoIP, Network Security, Network Design, Unified Communications

Nine DHCP options that are particularly useful for VoIP and UC

Posted by Daniel Noworatzky on Jul 31, 2024 10:19:00 AM

DHCP is best known as the protocol that automatically assigns IP addresses to hosts that connect to a network. It is one of those protocols that we don’t often think about because it functions in the background — users are completely oblivious to its operation, just enjoying its convenience and flexibility.

However, DHCP is about more than automatic address allocation, especially for VoIP and UC devices such as IP phones and video terminals. In this article, we explore the operation of DHCP and the specialized options it provides for VoIP and UC applications, some of which you might not know about!

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Topics: IP PBX, VoIP, SIP, Network Design, IoT, Unified Communications, Protocols & codecs

Advanced contact center features of Yeastar P-Series phone system

Posted by Daniel Noworatzky on Jul 17, 2024 10:27:00 AM

The P-Series phone system is Yeastar’s flagship unified communications product, delivering state-of-the-art UC services to both on- and off-premises employees with the versatility of three installation modes.

It also integrates advanced contact center (CC) solutions right out of the box. The Yeastar P-Series helps businesses boost customer engagement while improving operational effectiveness within their workflows.

In this article, we showcase the deep CC integration in Yeastar's P-Series products and highlight the features that we found most impressive.

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Topics: IP PBX, Business Telephone System, VoIP, Product Review, Yeastar, Unified Communications

Yealink 2024 VOICE incentive opportunity for UC resellers

Posted by Daniel Noworatzky on Jun 5, 2024 10:19:00 AM

The VOICE incentive policy is Yealink's 2024 new deal registration program. It offers additional discounts on quantity orders of specific Yealink telephone and wireless headset models. The discounts are substantial and depend on the number of units per order, the type of device being ordered, and the end customer's industry sector.

Here are the details.

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Topics: SIP Phones, Business Telephone System, VoIP, Yealink, Headsets, Unified Communications

How to leverage multicast for your VoIP, UC, and video systems

Posted by Daniel Noworatzky on May 15, 2024 10:38:00 AM

By leveraging multicast, organizations can optimize network bandwidth usage and support larger number of concurrent users in video conferencing, multimedia broadcasting, and other similar scenarios. This makes multicast a key component of UC and VoIP solutions, offering a more efficient and cost-effective way to manage communications at scale.

In this article, we examine multicast communications in the context of networking, how it compares with unicast and broadcast communication, and practical steps for leveraging it on your network.

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Topics: VoIP, Videoconferencing, Network Design, Unified Communications, Protocols & codecs

Optimize your networks with the Yeastar Central Management system

Posted by Daniel Noworatzky on Apr 10, 2024 10:25:00 AM

The Yeastar Central Management (YCM) system is a comprehensive tool designed for the unified management of Yeastar-based networks, offering streamlined configuration, monitoring, and management of devices and services.

It simplifies the complexities of managing an extensive telecommunications infrastructure by providing a centralized platform for overseeing all connected Yeastar devices and services, enhancing efficiency and reliability.

In this article, we explore some of the benefits and advantages of this platform for channel partners.

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Topics: IP PBX, VoIP, Gateway, Yeastar, Unified Communications

Softphones vs hardphones: navigating the future of telephony

Posted by Daniel Noworatzky on Apr 3, 2024 10:59:00 AM

For many people, the comfort and familiarity of the traditional desktop telephone are non-negotiable. There is something reassuring about holding a handset to your ear, speaking into the mouthpiece, and sometimes even fumbling playfully with the coiled cord.

Even so, current trends seem to indicate that the days of these traditional desk phones — even highly advanced voice over IP (VoIP) phones—are numbered. 

In this article, we examine the rise of softphones and the decline of hardphones. We also explore the reasons for this trend and try to predict what you can expect in the coming years.

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Topics: SIP Phones, VoIP, Trends, Unified Communications

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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