Cloud communications is a growing opportunity for resellers, MSPs, ITSPs, and service providers—but building a UCaaS platform from the ground up is a major undertaking. It takes infrastructure, development resources, ongoing maintenance, and the ability to support customers at scale.

White-label UCaaS gives providers a faster path to market. Instead of building the entire platform themselves, they can deliver a complete cloud communications solution under their own brand while relying on proven technology behind the scenes.

In this article, we look at what white-label UCaaS means, the business benefits it offers, and how Yeastar helps providers expand their cloud communications offerings with confidence.

Yeastar’s PBXs have been evolving for many years now, and have consistently offered the most convenient, useful, and practical features for both end users and resellers alike. In this article, we take a closer look at some of the most innovative characteristics of Yeastar’s cloud business phone system, the Yeastar Cloud PBX. We explore the key features that make it so appealing, especially for resellers and installers, including centralized management, enhanced security, artificial intelligence capabilities, and white-label options.

Security is usually one of the top three concerns of most enterprises regarding telecom services. A properly enforced security policy is essential. It can protect against breaches that are capable of threatening organizational viability.

In this article, we share some best practices for creating and maintaining a network security policy and provide an easy-to-use downloadable template to help you create one for your enterprise.

Information and Communications Technology (ICT) often comprises a substantial portion of the budget for many businesses, a large part of which goes to paying the wages of support staff. Larger enterprises may need to employ a full-time, in-house team of professionals to support all their ICT services and assets, including VoIP communications systems.

However, smaller businesses have limited budgets and few ICT-related tasks to justify a full-time or even a part-time ICT position. It’s more difficult for these firms to support their communications systems without wasting valuable and often scarce resources.

In this article, we hope to provide you with insight on how to design the best support structure for your VoIP communications services without overextending your budget.

Every area of business has unique communications needs. Yealink knows this well and has honed its products and services to meet the needs of various industry sectors. Some industries that Yealink has chosen to focus on include education, finance, government, retail and manufacturing.

In this article, we discuss the manufacturing industry and how Yealink’s solutions help businesses contend with communications challenges inherent to this industry sector.

When it comes to fulfilling the communication needs of today’s businesses, modularity and feature-richness are key. Yeastar’s S-series IP PBXs have been a workhorse in this regard, delivering some of the most innovative, feature-rich services on the market.

Now, Yeastar is phasing out its S-series PBXs in favor of the higher-performance P-series IP PBXs. If you’re an owner or reseller of the S-series, not to worry! In this article, we give you all of the details concerning the planned phaseout, as well as the recommended migration path to ensure a smooth operation of your telephony system for years to come.

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.

One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.

Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
 

The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.

So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.