TeleDynamics Think Tank

Unified communications-as-a-service (UCaaS) platforms deliver unprecedented telecom capabilities to modern businesses using cloud-based infrastructure. However, while UCaaS offers a multitude of benefits—such as improved efficiency, scalability, versatility, and reduced costs—it has also become a target for scams and fraud.

Awareness is the first and most crucial step in protecting your business. In this article, we highlight some of the most common attack vectors that these cons attempt to leverage, and we detail how you can secure and protect your network and your workforce from them.

Topics: Software Integration, Network Security, UCaaS

Gone are the days of the monolithic business with standardized communications needs. Today’s companies are highly specialized and cannot use a one-size-fits-all solution. 

Organizations can efficiently and effectively build unique solutions adaptable to their requirements by introducing the communications-platform-as-a-service (CPaaS) concept, which addresses the need for extreme customization and integration with existing business applications.

In this article, we take a deep dive into the world of CPaaS to see what it is, how it works, and how it can benefit your customers' businesses. We also examine a detailed use case to clarify this often difficult-to-understand service.

Topics: Software Integration, Trends, Cloud, Unified Communications, CPaaS

The Yeastar P-Series PBX systems are excellent communications tools. Microsoft Teams is also a great collaboration tool. Put the two together, and the result is greater than the sum of its parts. That’s exactly what Yeastar has done by enabling you to integrate P-Series enterprise-grade calling capabilities with Teams for internal and external communications without the need to switch between platforms.

In this article, we more fully explore this capability, the benefits it delivers, and how to enable it.

Topics: IP PBX, Business Telephone System, Software Integration, Yeastar, Microsoft

Over the past few years, breakthroughs in artificial intelligence (AI) have permeated many areas of technology, making AI an integral part of a whole series of systems and applications. Undoubtedly, one of the most evident manifestations of the AI revolution is the introduction of ChatGPT into the mainstream.

In this article, we examine this particular service, what makes it unique and how it and services like it are expected to affect business communications in the future.

Topics: Software Integration, Trends, Unified Communications, AI

Blockchain is a technology used to store records of various types of data. The technology can be used for practically anything, including monetary transactions, music distribution, insurance and peer-to-peer energy trading. The list goes on.

One innovative application of blockchain currently under consideration is using the technology for managing and implementing telephone number portability between telephony service providers. This would save many ICT (information and communications technology) managers a lot of headaches.

In this article, we illustrate how this idea would work, and we also touch upon the implications that it would have for ITSPs (internet telephony service providers) and enterprise telephony users.

Topics: Business Telephone System, Software Integration, Trends

Telecommunications is a fast-paced field that changes constantly. It is more than a full-time job just keeping up with all of the emerging innovations that affect this industry. One of the fascinating aspects of this evolution is the fact that telecom relies heavily on companion technologies, emerging practices, and new methodologies that enable novel applications with seemingly science-fictionesque capabilities and functionality.

In this article, we talk about some of the most important technologies and methodologies that are changing the telecom landscape and which are expected to continue to do so in the coming years.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility (including remote work), Mobile, Network Design, Cloud, Wi-Fi, IoT

Smart cities use multiple technologies to resolve some of the most complex challenges facing today’s cities. When implemented well, these technologies can truly make a difference in the lives of city dwellers.

In this article, we examine the various technologies involved – including VoIP – and how they can work together to bring about these desirable results.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility (including remote work), Cloud, Wi-Fi, IoT, Unified Communications, WAN Technology, Collaboration

Product Review

Yealink’s innovative MP IP phone series is now Zoom certified, making this advanced series of IP phones all the more useful and functional for employees of all types. In this article, we explore the implications of this certification and what it means for businesses with a high percentage of mobile and hybrid employees.

Topics: Wireless, Business Telephone System, Yealink, Software Integration, Mobility (including remote work), Videoconferencing, Conferencing, Product Review, Bluetooth, Wi-Fi, Zoom

While blockchain is often discussed within the framework of cryptocurrencies, it can be integrated into many technologies in multiple fields and can be useful in areas ranging from smart contracts to supply chain transactions and telecommunication services.

In this article we examine what blockchain is and how it can be put to use, especially within the telecom sector.

Topics: Business Telephone System, Software Integration, Trends

AI-enabled VoIP assistants, also referred to as virtual assistants, are becoming more and more commonplace  in telephony systems and contact centers. In this article, we examine the current trends and possibilities, as well as what can be expected in the very near future.

Topics: Business Telephone System, VoIP, Software Integration, Trends, Productivity, Cloud, Unified Communications