Gone are the days of the monolithic business with standardized communications needs. Today’s companies are highly specialized and cannot use a one-size-fits-all solution. 

Organizations can efficiently and effectively build unique solutions adaptable to their requirements by introducing the communications-platform-as-a-service (CPaaS) concept, which addresses the need for extreme customization and integration with existing business applications.

In this article, we take a deep dive into the world of CPaaS to see what it is, how it works, and how it can benefit your customers' businesses. We also examine a detailed use case to clarify this often difficult-to-understand service.

Topics: Software Integration, Trends, Cloud, Unified Communications, CPaaS

The Yeastar P-Series PBX systems are excellent communications tools. Microsoft Teams is also a great collaboration tool. Put the two together, and the result is greater than the sum of its parts. That’s exactly what Yeastar has done by enabling you to integrate P-Series enterprise-grade calling capabilities with Teams for internal and external communications without the need to switch between platforms.

In this article, we more fully explore this capability, the benefits it delivers, and how to enable it.

Topics: IP PBX, Business Telephone System, Software Integration, Yeastar, Microsoft

Over the past few years, breakthroughs in artificial intelligence (AI) have permeated many areas of technology, making AI an integral part of a whole series of systems and applications. Undoubtedly, one of the most evident manifestations of the AI revolution is the introduction of ChatGPT into the mainstream.

In this article, we examine this particular service, what makes it unique and how it and services like it are expected to affect business communications in the future.

Topics: Software Integration, Trends, Unified Communications, AI

Blockchain is a technology used to store records of various types of data. The technology can be used for practically anything, including monetary transactions, music distribution, insurance and peer-to-peer energy trading. The list goes on.

One innovative application of blockchain currently under consideration is using the technology for managing and implementing telephone number portability between telephony service providers. This would save many ICT (information and communications technology) managers a lot of headaches.

In this article, we illustrate how this idea would work, and we also touch upon the implications that it would have for ITSPs (internet telephony service providers) and enterprise telephony users.

Topics: Business Telephone System, Software Integration, Trends

Telecommunications is a fast-paced field that changes constantly. It is more than a full-time job just keeping up with all of the emerging innovations that affect this industry. One of the fascinating aspects of this evolution is the fact that telecom relies heavily on companion technologies, emerging practices, and new methodologies that enable novel applications with seemingly science-fictionesque capabilities and functionality.

In this article, we talk about some of the most important technologies and methodologies that are changing the telecom landscape and which are expected to continue to do so in the coming years.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility, mobile, Network Design, Cloud, Wi-Fi, IoT

Smart cities use multiple technologies to resolve some of the most complex challenges facing today’s cities. When implemented well, these technologies can truly make a difference in the lives of city dwellers.

In this article, we examine the various technologies involved – including VoIP – and how they can work together to bring about these desirable results.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility, Cloud, Wi-Fi, IoT, Unified Communications, WAN technology, collaboration

Product Review

Yealink’s innovative MP IP phone series is now Zoom certified, making this advanced series of IP phones all the more useful and functional for employees of all types. In this article, we explore the implications of this certification and what it means for businesses with a high percentage of mobile and hybrid employees.

Topics: Wireless, Business Telephone System, Yealink, Software Integration, Mobility, Videoconferencing, conferencing, Product Review, Bluetooth, Wi-Fi, Zoom

While blockchain is often discussed within the framework of cryptocurrencies, it can be integrated into many technologies in multiple fields and can be useful in areas ranging from smart contracts to supply chain transactions and telecommunication services.

In this article we examine what blockchain is and how it can be put to use, especially within the telecom sector.

Topics: Business Telephone System, Software Integration, Trends

AI-enabled VoIP assistants, also referred to as virtual assistants, are becoming more and more commonplace  in telephony systems and contact centers. In this article, we examine the current trends and possibilities, as well as what can be expected in the very near future.

Topics: Business Telephone System, VoIP, Software Integration, Trends, Productivity, Cloud, Unified Communications

Product Review

Yeastar’s P-Series PBX System is an innovative and powerful series of VoIP servers that are purpose-built for small to medium-sized businesses. So far, the series has been available as an appliance; that is, a device that gets installed at the physical location of your business. Recently, however, Yeastar has introduced the software edition to the P-Series PBXs, delivering even more versatility and installation options.

We’re excited about this new development, and in this article we showcase the advantages of Yeastar’s P-Series as a whole while also focusing a little more on the advantages of the software edition.

Topics: IP PBX, VoIP, Software Integration, Productivity, Product Review, Cloud, Yeastar