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TeleDynamics Think Tank

TeleDynamics expands its relationship with Ribbon Communications

Posted by Daniel Noworatzky on Apr 21, 2021 10:49:00 AM

We are excited to announce the launch of TeleDynamics’ Ribbon Connect for MS Teams service. Our collaboration with Ribbon Communications is an example of how partnerships can deliver products and services to that are greater than the sum of their parts. Keep reading to see what exciting possibilities this collaboration facilitates for your business, and save your spot for our webinar on 6 May.

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Topics: Software Integration, Trends, Productivity, Unified Communications, collaboration

Yealink’s MP series of Teams-certified desktop phones

Posted by Daniel Noworatzky on Apr 14, 2021 10:38:00 AM

Product Review

Organizations can do business only as well as they can communicate. In a world where work methods and locations are in flux, the flexibility, adaptability, and ease-of-use of companies’ communications equipment are vital.

With the introduction of the Teams-certified MP series of desktop phones, Yealink successfully continues its quest to provide the best communications equipment and services for companies of all sizes.

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Topics: Yealink, Software Integration, Trends, Mobility, Android, Product Review, Bluetooth, Unified Communications, Microsoft

Helpful VoIP integrations for managing remote teams

Posted by Daniel Noworatzky on Feb 10, 2021 10:48:00 AM

The integration of VoIP systems with business productivity applications can help you reach the next level of efficiency, synergy and collaboration.

One of the most profound changes that businesses have experienced over the past year is the increased need for effectively managing remote teams.

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Topics: VoIP, Yealink, Software Integration, Trends, Mobility, Productivity, Skype, Yeastar, Unified Communications

How Yeastar’s P-Series PBX System elevates communications for SMEs

Posted by Daniel Noworatzky on Jan 27, 2021 10:46:00 AM

Product Review

With Yeastar’s new P-Series PBX System, SMEs can experience value and possibilities that go beyond a traditional telephony system. In this article we take a deeper look at this offering from Yeastar, which was featured in the company’s 2021 kickoff virtual event on 28 January 2021.

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Topics: IP PBX, Total Voice Solution, Software Integration, Mobility, Video Conferencing, Productivity, Product Review, Yeastar, Unified Communications

How (and why) to integrate your VoIP system with web and mobile apps

Posted by Daniel Noworatzky on Jan 13, 2021 10:36:00 AM

Given the increasing mobility of the global work force, enabling users to interact with your VoIP endpoints via a web or mobile app interface will arguably be one of the most significant integrations that will be leveraged for business telephony systems in 2021. In this article, we examine how and why to integrate your VoIP system with WebRTC.

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Topics: VoIP, Grandstream, Software Integration, Trends, Mobility, Productivity, Cloud, Yeastar

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Yeastar IP PBX integration with Microsoft Teams

Posted by Daniel Noworatzky on Aug 5, 2020 10:59:00 AM

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

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Topics: Customer Service, IP PBX, Business Telephone System, Total Voice Solution, Software Integration, Productivity, Yeastar, Unified Communications

Adding artificial intelligence to your business phone system

Posted by Daniel Noworatzky on Jul 8, 2020 10:48:00 AM

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications

Should you add speech recognition to your IVR?

Posted by Daniel Noworatzky on Jun 10, 2020 10:49:00 AM

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

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Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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