--- title: TeleDynamics Think Tank | Customer Service (2) description: Customer Service | Business Telephone Systems Blog (2) --- [Skip to content](https://info.teledynamics.com/blog/topic/customer-service/page/2#main-content) [(800) 847-5629](tel:+1(800)%20847-5629) Search [Become a Dealer](https://www.teledynamics.com/become-dealer) [Log In](http://www.teledynamics.com/) - Products - [Full Product Catalog](https://www.teledynamics.com/catalog) - [VOIP and UC](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab2) - [Business Equipment](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab3) - [Consumer Electronics](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab4) - [Computer and Networking](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab5) - [Outdoor Products](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab6) - [Home and Personal Care](https://info.teledynamics.com/blog/topic/customer-service/page/2#tab7) - 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[Manufacturers](https://www.teledynamics.com/manufacturers) - [Support](https://www.teledynamics.com/contentpages/helpdesk) - [Think Tank Blog](https://info.teledynamics.com/blog) ## TeleDynamics Think Tank ## [TeleDynamics teams up with netsapiens](https://info.teledynamics.com/blog/serving-you-better-together) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Nov 20, 2019, 10:50:00 AM - [Tweet](https://twitter.com/share) [![Handshake image with TeleDynamics and netsapiens logos](https://info.teledynamics.com/hubfs/blog-images/netsapiens-teledynamics1200x627.jpg)](https://info.teledynamics.com/blog/serving-you-better-together) *TeleDynamics & netsapiens partnership supports service provider customers at every stage of growth* **By Jason Beckett, VP Sales, netsapiens** TeleDynamics and netsapiens recently hosted a joint training seminar to help our distribution partners navigate the complexities of the different – and often competing – channels within the telecommunications sector, and show them how netsapiens can enable service providers at every stage of growth. Whether you are a telephone systems installer that resells (or would like to resell) hosted VoIP services to your customers, or a hosted service provider in your own right, netsapiens has the powerful cloud communications platform and flexible pricing model that puts YOU in control and supplies everything you need to start in, expand in, and dominate in the telecommunications industry. Read on to learn how our industry-disruptive platform can enable you to boost your ROI and grow your business! [Read More](https://info.teledynamics.com/blog/serving-you-better-together) 1 Comment [Click here to read/write comments](https://info.teledynamics.com/blog/serving-you-better-together#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [News](https://info.teledynamics.com/blog/topic/news), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [VoIP products and services for micro-enterprises](https://info.teledynamics.com/blog/voip-products-and-services-for-micro-enterprises) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Jul 3, 2019, 10:48:00 AM - [Tweet](https://twitter.com/share) [![team of people working in an office](https://info.teledynamics.com/hubfs/blog-images/sm-biz1200x627.jpg)](https://info.teledynamics.com/blog/voip-products-and-services-for-micro-enterprises) If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s [Annual Survey of Entrepreneurs,](https://www.census.gov/data/tables/2016/econ/ase/allcompanytables.html) firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises. [Read More](https://info.teledynamics.com/blog/voip-products-and-services-for-micro-enterprises) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/voip-products-and-services-for-micro-enterprises#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [SIP Phones](https://info.teledynamics.com/blog/topic/sip-phones), [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Yealink](https://info.teledynamics.com/blog/topic/yealink), [Trends](https://info.teledynamics.com/blog/topic/trends), [Mobility (including remote work)](https://info.teledynamics.com/blog/topic/mobility-including-remote-work), [Headsets](https://info.teledynamics.com/blog/topic/headsets), [Leasing](https://info.teledynamics.com/blog/topic/leasing), [Videoconferencing](https://info.teledynamics.com/blog/topic/videoconferencing), [Conferencing](https://info.teledynamics.com/blog/topic/conferencing), [Android](https://info.teledynamics.com/blog/topic/android), [Product Review](https://info.teledynamics.com/blog/topic/product-review), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [Bluetooth](https://info.teledynamics.com/blog/topic/bluetooth), [Yeastar](https://info.teledynamics.com/blog/topic/yeastar), [Avaya](https://info.teledynamics.com/blog/topic/avaya) ## [Turn your equipment costs into an OpEx using a DaaS model](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) Posted by [Adam Oliver](https://info.teledynamics.com/blog/author/adam-oliver) on Jun 26, 2019, 10:44:00 AM - [Tweet](https://twitter.com/share) [![Device as a Service (Daas) illustration: OpEx vs. CapEx](https://info.teledynamics.com/hubfs/blog-images/opex-capex1200x630.jpg)](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) Device as a service (DaaS) is a growing trend for all types of companies who don’t want to tie up their capital in business equipment. With DaaS, you rent the equipment for a small monthly fee without having to pay anything up front, and the monthly payments count as an operating expense rather than as a capital expense. Offering a DaaS equipment rental program to your customers is a great way to provide equipment for companies who might not have the budget allocated to buy equipment, or who would prefer to account for the expense as an operating expense. In this article, we show you how you can easily offer a DaaS rental program to your customers. [Read More](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Trends](https://info.teledynamics.com/blog/topic/trends) ## [Three elements of a great interactive voice response (IVR)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Apr 3, 2019, 10:49:00 AM - [Tweet](https://twitter.com/share) [![Smiling woman lying on a lawn, talking on the phone](https://info.teledynamics.com/hubfs/blog-images/girl-on-the-phone-on-grass1200x627.jpg)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) *Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.* **By Allison Smith, The IVR Voice.com** When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval. It’s a rare thing when prospective clients approach me *before* the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree. [Read More](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [The missing piece in the phone system installer's puzzle](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Mar 13, 2019, 10:51:00 AM - [Tweet](https://twitter.com/share) [![puzzle with a missing piece](https://info.teledynamics.com/hubfs/blog-images/missing-puzzle-piece1200x627.jpg)](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) ***Three reasons your customer should not be recording their own IVR greetings*** *Introducing an exclusive offer for TeleDynamics dealers - see details below!* **By Allison Smith, The IVR Voice.com** You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems. You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing. [Read More](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Outsourcing](https://info.teledynamics.com/blog/topic/outsourcing), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [Customizing a VoIP deployment for your multisite customer](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Oct 10, 2018, 10:48:00 AM - [Tweet](https://twitter.com/share) [![frog-bird-hybrid-animal](https://info.teledynamics.com/hubfs/blog-images/frog-bird-hybrid-shutterstock_1063789505.jpg)](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer)   Over the past few weeks we’ve looked at different ways to structure multisite VoIP deployments. The truth is, each business is unique and sometimes a customized architecture is needed. In this article we look at a hybrid solution. A hybrid call processing deployment allows you to craft a solution that is perfectly tailored to a specific customer’s needs. [Read More](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Network Design](https://info.teledynamics.com/blog/topic/network-design) ## [Tips for streamlining dial plan normalization in multisite VoIP deployments](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Sep 12, 2018, 3:52:00 PM - [Tweet](https://twitter.com/share) [![two colleagues talking on the phone](https://info.teledynamics.com/hubfs/multisite-deployment-image.jpg)](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) Implementing telephony solutions in an enterprise environment can be daunting. The level of difficulty and complexity usually escalates with the number of end users. Implementing a telephony solution in a multisite environment takes the complexity to a different level altogether. In this article we offer up some tips for streamlining the implementation of a multisite VoIP deployment so the company can derive the maximum benefit from the solution. [Read More](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) 2 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Network Design](https://info.teledynamics.com/blog/topic/network-design) ## [Take an inside look at Yealink’s education solutions](https://info.teledynamics.com/blog/take-an-inside-look-at-yealinks-education-solutions) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Aug 22, 2018, 3:50:00 PM - [Tweet](https://twitter.com/share) [![Yealink-education-solutions](https://info.teledynamics.com/hubfs/blog-images/Yealink-education-solutions.png)](https://info.teledynamics.com/blog/take-an-inside-look-at-yealinks-education-solutions) If you work with educational institutions, you should know about Yealink and its communications solutions specifically tailored to the needs of the education sector. When you take advantage of Yealink’s Education Reseller Program, you will be able to deliver a robust and reliable solution at a highly competitive price point. In this article, we review Yealink’s education solutions and what makes this manufacturer a great choice for learning institutions. [Read More](https://info.teledynamics.com/blog/take-an-inside-look-at-yealinks-education-solutions) 2 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/take-an-inside-look-at-yealinks-education-solutions#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Yealink](https://info.teledynamics.com/blog/topic/yealink), [Customer Success Story](https://info.teledynamics.com/blog/topic/customer-success-story) ## [The 3 most common hybrid deployments for VoIP-to-analog solutions](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Aug 1, 2018, 3:54:00 PM - [Tweet](https://twitter.com/share) [![Grandstream-voip-analog-deployment-example](https://info.teledynamics.com/hubfs/blog-images/Grandstream-voip-analog-deployment.jpg)](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) **By Brian Van Meter, Community Marketing Specialist, Grandstream Networks\***  Voice over IP delivers major improvements to traditional communication networks, and as a result legacy analog phone systems are on their way out. Ten years ago, 80% of homes had landlines, but today that number is down to 43%— and businesses are following this trend, as well. However much VoIP is becoming the go-to technology for communications, it is important to acknowledge that certain markets cannot fully convert to a total VoIP solution. Not recognizing this could lead to loss in potential sales against competitors. In these situations, a hybrid VoIP network can help deliver the flexibility and power of an IP solution while catering to the restraints of your customer. Below are some of the most common situations and their solutions. [Read More](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy) ## [Worker overwhelm and the demand for UC](https://info.teledynamics.com/blog/worker-overwhelm-and-the-demand-for-uc) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Jul 18, 2018, 3:48:00 PM - [Tweet](https://twitter.com/share) [![a-group-of-communication\_GJQ8Qoiu\_L](https://info.teledynamics.com/hubfs/blog-images/a-group-of-communication_GJQ8Qoiu_L.jpg)](https://info.teledynamics.com/blog/worker-overwhelm-and-the-demand-for-uc) We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve. In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers. [Read More](https://info.teledynamics.com/blog/worker-overwhelm-and-the-demand-for-uc) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/worker-overwhelm-and-the-demand-for-uc#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Software Integration](https://info.teledynamics.com/blog/topic/software-integration), [Productivity](https://info.teledynamics.com/blog/topic/productivity) [Previous](https://info.teledynamics.com/blog/topic/customer-service/page/1) [All posts](https://info.teledynamics.com/blog/all) [Next](https://info.teledynamics.com/blog/topic/customer-service/page/3) ## Welcome to our Think Tank In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry. If you would like elaboration on a specific topic, please let us know in the comments section. Happy reading and thanks for stopping by! ### Receive New Articles by Email ![BiBA-2017-silver-midres](https://info.teledynamics.com/hs-fs/hubfs/Teledynamics_August2024/Images/BiBA-2017-silver-midres.jpg?width=170&name=BiBA-2017-silver-midres.jpg "BiBA-2017-silver-midres") ### Recent Posts - [UC and VoIP auto-provisioning: common pitfalls to avoid](https://info.teledynamics.com/blog/uc-and-voip-auto-provisioning-common-pitfalls-to-avoid) - [Stop selling UC like a product: 7 mistakes to avoid](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid) - [Connect buildings without new cabling with the Grandstream GWN7302](https://info.teledynamics.com/blog/connect-buildings-without-new-cabling-with-the-grandstream-gwn7302) - [Build a flexible DECT system with the Yealink W70B](https://info.teledynamics.com/blog/build-a-flexible-dect-system-with-the-yealink-w70b) - [Data center cabling: an overlooked key to performance and reliability](https://info.teledynamics.com/blog/data-center-cabling-an-overlooked-key-to-performance-and-reliability) ### Posts by Topic - 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