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TeleDynamics Think Tank

On-premise vs. hosted IP PBX – which is right for you?

Posted by Guest Blogger on Apr 25, 2018 3:54:00 PM

By Dorothy Murach, Marketing Manager at Grandstream Networks*

The on-premise vs. hosted IP PBX battle continues. Which to choose? Each IP PBX option comes with its own characteristics and benefits, and the key is to determine which works best for your business’s unique needs. While it may seem that everything is moving to the cloud, hosted IP PBX options are not right for everyone. I’ll help you navigate through the details of each to see which IP PBX is the right choice for you.

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Topics: IP PBX, Business Telephone System, VoIP, SIP, Grandstream, Cloud

The beauty of Bluetooth (integrated into IP  phones)

Posted by TeleDynamics on Mar 28, 2018 3:54:00 PM

Integrating Bluetooth technologies into IP desk phones transforms the phone into a Swiss Army knife-like device that allows a lot of useful functions, well beyond connecting a wireless headset. Here we look at innovative IP phones from Panasonic, Grandstream, Yealink, Snom, Sangoma, Allworx and Gigaset that have integrated Bluetooth and other productivity-enhancing features. 

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Topics: Wireless, SIP, Grandstream, Yealink, Headsets, Product Review, Bluetooth

When it comes to video conferencing, one size doesn’t fit all

Posted by Guest Blogger on Mar 14, 2018 3:48:00 PM

Find the conferencing solution that's made for you. Presenting the GVC3200 series.

By Dorothy Murach, Marketing Manager at Grandstream Networks

We all know that no two businesses are exactly alike, so why settle for conventional business communications solutions? Instead of accepting the idea that devices “just work that way,” we should be asking for products that “work OUR way.” With this in mind, Grandstream set out to create a line of video conferencing systems that are flexible, powerful and affordable — allowing businesses of all kinds to create a video conferencing solution that works the way they operate, not the other way around.  

The GVC3200 series of video conferencing (VC) systems offers options that cover the diverse needs of businesses big, small and in-between. The series consists of three models: the GVC3200, GVC3202 and GVC3210. In this article we’ll explore each device in the GVC family and help you understand the flexibility and customization provided by each one — guiding you to choose a device that works the way your business does.

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Topics: Grandstream, Video Conferencing, Android, Cloud, Skype

Grandstream’s DP760 Long-range DECT repeater

Posted by Daniel Noworatzky on Mar 7, 2018 3:48:00 PM

Product review

In many workspaces, internal mobility is vital.  This is especially true of businesses that have extensive facilities such as warehouses, factories, hotels, schools, or even university campuses where employees are required to physically move from place to place to get their jobs done. In these kinds of enterprises,  professionals must be reachable no matter where they are on campus.

Grandstream’s DP750 DECT VoIP base station enables this type of mobile connectivity by combining two reliable technologies: DECT and VoIP. This base station delivers wireless coverage of up to 300 meters outdoors and 50 meters indoors for up to five DP720 DECT handsets, allowing five concurrent calls while supporting up to ten SIP accounts.

For organizations that need to cover an even greater surface area, Grandstream has launched the DP760 long-range wideband DECT repeater for extending the coverage area of the DP750 base station.

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Topics: Business Telephone System, VoIP, Grandstream, Mobility, Cordless, DECT, Product Review

Grandstream’s HA100 high availability controller for the UCM6510 IP PBX

Posted by Daniel Noworatzky on Feb 28, 2018 3:48:00 PM

Product review

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Topics: IP PBX, Business Telephone System, VoIP, SIP, Grandstream, Business Continuity, Product Review, Business Strategy

The Grandstream HT818 8-port FXS VoIP gateway

Posted by TeleDynamics on Feb 21, 2018 4:05:00 PM

Product Review

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Topics: VoIP, Grandstream, Product Review, Gateway

You asked, we answered: Grandstream’s GDS3710 facility access solution

Posted by Guest Blogger on Aug 23, 2017 3:48:00 PM

 

Answers to the most frequently asked questions about our HD, IP door phone

By Kate Clavet, Content Marketing Specialist, Grandstream Networks

Grandstream Networks recently came out with our first facility access solution, the GDS3710 an HD, IP door phone.  It’s been a huge hit within the industry and we really enjoy using it in our offices, but as with any new product there are a lot of questions. I took this time as an opportunity to answer the most common questions, in one handy spot. Enjoy!

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Topics: Business Telephone System, Grandstream, Peripherals, Firmware Upgrades, home security

Grandstream’s 17xx IP phones are both functional and cost-effective

Posted by Daniel Noworatzky on Jun 28, 2017 3:48:00 PM

The family of endpoints includes the GXP1760, GXP1780 and GXP1782 models

 


Telecommunications infrastructure can be one of the biggest costs for a small- to medium-sized company, so it’s critical to find a solution that strikes the right balance between value and cost, while at the same time ensuring scalability so the system can grow along with the business.

IP phones often comprise the bulk of the cost of a business telephone system, so choosing the right endpoints is an important part of the functionality-cost ratio. Developed specifically with growing businesses in mind, Grandstream’s mid-range GXP17xx series IP phones achieve this balance remarkably well.

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Topics: SIP Phones, Business Telephone System, Grandstream, Product Review

One-way audio issues with VoIP and how to fix them

Posted by Guest Blogger on May 10, 2017 3:43:00 PM

Are you hearing both sides?

 

 

By Kate Clavet, Marketing Specialist, Grandstream Networks

The very technology that makes VoIP so efficient can also indirectly cause one-way audio issues.

VoIP stands for Voice over Internet Protocol (VoIP), indicating that the communication travels over the internet in little packets using RTP (Real-Time Transport Protocol). Since the packets are traveling through the internet, they must pass through firewalls and network address translation (NAT). Due to the tricky nature of firewalls, a common complaint of customers and installers alike is that either the caller or callee cannot hear the other party. Although this is a common inquiry and topic for support tickets, it is also rather easy to fix.

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Topics: Business Telephone System, VoIP, SIP, Grandstream, Troubleshooting

Let Grandstream’s UCM series enhance your internal communications

Posted by Guest Blogger on Mar 8, 2017 3:23:00 PM

 

Sneak preview of new enhancements coming later this year


By Kate Clavet, Marketing Specialist, Grandstream Networks

It’s becoming imperative for any business to have tools available that not only enhance their internal communication but also keep their customers coming back. With so little face time (thanks to the internet), a customer’s experience is increasingly important. Grandstream’s UCM IP PBX series is a practical way to manage your communication without compromising on features or emptying your wallet. After all, we’re always striving to improve our customer’s experience and, by extension, yours.

To maintain a high level of service, there must be tools in place that highlight efficiency and collect data so that customer service, lead follow-up, etc. can be measured. Without metrics and data for evaluation, maintaining a positive customer experience is nearly impossible. Grandstream wants to make that easier for you. In the second and third quarters of 2017, a lot of enhancements are coming your way.

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Topics: Customer Service, IP PBX, VoIP, Grandstream, Software Integration, Trends, Productivity

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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