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TeleDynamics Think Tank

TeleDynamics launches demo video tutorials

Posted by Daniel Noworatzky on Mar 3, 2021 11:19:11 AM

Short videos answer dealers' most common tech support questions

TeleDynamics launches video tutorial series

We're excited to announce the launch of our video tutorials. These are brief, step-by-step product demos that take you through the processes that dealers most often call us about. We know through speaking with customers as well as industry research that most people prefer to self-help when possible. To facilitate this, we post all the videos on YouTube so people can easily find what they are looking for through a search on Google or YouTube.

The videos are categorized on our YouTube channel by manufacturer, as well as listed all together on our product tutorials playlist.

Current and upcoming topics

Topics we plan to cover in our videos include:

  • Initial setup
  • Configuring network settings
  • Updating firmware
  • Configuring email settings
  • Troubleshooting
  • Changing login settings,  including recovering forgotten passwords
  • Time conditions, including holidays
  • Creating extensions
  • Using zero-config to provision IP phones
  • Creating ring groups and calling queues
  • Setting up a professional IVR (interactive voice response)
  • Setting up VoIP (SIP) trunks
  • Setting up analog (PSTN) trunks
  • Parking lot with busy lamp fields (BLFs)
  • Intercom and paging
  • Configuring phone extensions on remote sites
  • ...and much more!!

Be sure to subscribe to our YouTube channel and enable "all" notifications using the little bell next to the subscribe button, to be informed of new videos as they are added.

Click here to see which videos have already been published.

Of course, our tech support team is available for our registered dealers at info@teledynamics.com or (800) 847 5629 as always. We also have an extensive library of troubleshooting articles on our blog. Click here to browse our troubleshooting articles


You may also like:

VoIP troubleshooting resources

Using Wireshark to troubleshoot VoIP

How to fix IP phone registration issues

 

Topics: Troubleshooting, News

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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