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TeleDynamics Think Tank

Introducing the Panasonic Mobile Softphone

Posted by Daniel Noworatzky on Nov 14, 2018 10:53:00 AM

Product Review

 

Panasonic has taken advantage of the incredible flexibility that IP telephony provides by introducing its new Mobile Softphone. It integrates with Panasonic IP telephony systems to provide versatile and adaptable unified communication services, anytime, anywhere.

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Topics: Product Review, Productivity, Mobility, VoIP, Peripherals

Are you ready for a mobile workforce?

Posted by Daniel Noworatzky on Aug 15, 2018 3:55:00 PM

The U.S. mobile worker population will grow steadily to 105.4 million in 2020, according to a forecast from International Data Corporation (IDC). By the end of the forecast period, IDC expects mobile workers to account for 72% of the total U.S. workforce.

If your communications infrastructure is not set up to handle the needs of mobile workers, your business could be missing out on gains in productivity and employee loyalty. Since adequately equipped mobile workers can do their job anywhere, they can perform on the go without having to wait until they get back to their desk to implement certain tasks. A study conducted by Staples found that 76% of telecommuters are more willing to put in extra time on work and report being more loyal to their company since telecommuting.

Here are six ways that you can leverage your VoIP telephony system to enable workforce mobility.

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Topics: Wi-Fi, Productivity, DECT, Video Conferencing, Mobility, Trends, VoIP

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

Improve your crisis preparedness with Epygi’s Security Solution

Posted by Daniel Noworatzky on Apr 11, 2018 3:44:00 PM

As unwanted and unexpected as they are, crises do happen, and being unprepared only makes them worse. In a 2017 PwC survey, 65 percent of respondents reported experiencing at least one crisis in the past four years. Despite their prevalence, a 2013 study by Freshfields Bruckhaus Deringer found that more than 40% of respondents had no type of plan in place for dealing with a crisis.

Regardless of your customer’s current state of readiness, you can help them improve their security measures and crisis response even more with applications that run on their data network. And, if they have an on-premise IP PBX, they already have an arsenal of tools available in their existing system.

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Topics: surveillance, home security, IP PBX, Total Voice Solution, VoIP, Business Telephone System, Software Integration, Productivity

How SIP enables workforce mobility

Posted by TeleDynamics on Feb 14, 2018 4:02:00 PM

A decade ago, it would have been rare to meet someone who could carry out their profession from anywhere. For most, “going to work” involved physically going to a place of business. Today, because of the swift development of collaboration tools and the ubiquitousness of connectivity to the internet, working from anywhere is not only an option, but is often preferred by both employer and employee. Studies have shown that a mobile workforce tends to be more productive and experience higher job satisfaction.

Voice over IP (VoIP) technology is one of the major facilitators of employee mobility. Here we highlight some of the functionalities and tools that allow for a seamlessly mobile workforce.

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Topics: Productivity, Mobility, SIP, Business Telephone System

Think voicemail is obsolete? Think again

Posted by Daniel Noworatzky on Sep 15, 2017 10:40:00 AM


Even in this digital age, your business can’t afford to ignore voicemail

There’s a lot of talk out there about the obsolescence of voicemail. But companies that don’t give importance to voicemail do so to the detriment of their customers' experience.

CRM.com reported that small- and mid-sized businesses experience up to 75% voicemail abandonment, referring to the people that call the company but hang up without leaving a message when transferred to voicemail.

This startling statistic is in part fueled by a lack of responsiveness on the part of the voicemail recipient. According to Nuance, 27% of those surveyed reported that when they get a voicemail, they feel burdened by the process of retrieving and listening to it, and 19% said they actually get annoyed when they receive a voicemail!

Luckily, it’s possible to have the best of both worlds and reap the benefits of voicemail while removing the hassle for company associates.

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Topics: Business Telephone System, voicemail, Productivity, IP PBX, Mobility

The five trends that will define the evolution of VoIP

Posted by Daniel Noworatzky on Sep 6, 2017 3:44:00 PM

Ignore them at your own risk!

As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.

It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!

 

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Topics: SIP, Trends, VoIP, Mobility, Events, Software Integration, Productivity

How much would your business benefit from cloud-based UC?

Posted by Daniel Noworatzky on Jun 7, 2017 3:53:00 PM

Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others

In Part 1 of this series, we reviewed some advantages of cloud-based unified communications (UC). Among other things, we emphasized the ease of use, streamlined functionality, and cost savings of this platform as compared with a similar on-site deployment. However, there are situations where cloud-based UC is less advantageous. In this article, we look at the prerequisites for using UC over the cloud as well as some specific examples.


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Topics: Cloud, Business Continuity, Business Telephone System, VoIP, Total Voice Solution, Trends, Productivity

The benefits of integrating the IoT with your VoIP phone system

Posted by Daniel Noworatzky on May 17, 2017 3:26:00 PM

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

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Topics: Peripherals, Productivity, Software Integration, Trends, SIP, VoIP

Improve worker collaboration through presence technology

Posted by Daniel Noworatzky on Apr 26, 2017 3:53:00 PM

 

A useful yet vastly underused functionality of SIP is what is known as presence technology. According to Salesforce, 86% of executives surveyed blamed lack of collaboration or ineffective communication for workplace failures. This is where presence can help.

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Topics: SIP, VoIP, Business Telephone System, Productivity, Mobility

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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