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TeleDynamics Think Tank

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

Handling ICT system complexity through configuration management

Posted by Daniel Noworatzky on Sep 16, 2020 10:43:00 AM

Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.

One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.

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Topics: Trends, Productivity, Network Design, Business Strategy, Unified Communications

Yeastar IP PBX integration with Microsoft Teams

Posted by Daniel Noworatzky on Aug 5, 2020 10:59:00 AM

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

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Topics: Customer Service, IP PBX, Business Telephone System, Total Voice Solution, Software Integration, Productivity, Yeastar, Unified Communications

Get the most out of your virtual meetings with Yealink Meetings

Posted by Daniel Noworatzky on Jul 29, 2020 10:50:00 AM

The coronavirus pandemic has caused demand for videoconferencing services to surge. ZoomInfo reports the adoption rates for web conferencing leaped a whopping 87% between January and April of this year.

In this article, we review Yealink Meetings, a distributed cloud-based service platform tailored for multi-way videoconferencing collaboration. This is a versatile system that combines multiple cloud-based and terminal-based options and delivers them using the latest technological advancements in the industry.

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Topics: Yealink, Trends, Video Conferencing, conferencing, Productivity, Product Review, Unified Communications

Adding artificial intelligence to your business phone system

Posted by Daniel Noworatzky on Jul 8, 2020 10:48:00 AM

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications

Grandstream’s ultramodern GXV3300 smart IP video phones

Posted by Daniel Noworatzky on Jun 24, 2020 10:54:00 AM

Product Review

As worldwide travel faces new challenges, businesses have had to depend less on physical presence to get their job done. Grandstream’s video telephony solutions are a great solution for the modern workplace.

Grandstream has introduced its ultramodern GXV33xx series of advanced IP video phones. The term “IP Video Phones” doesn’t do them justice, however, because they deliver much more than video telephony – they are robust productivity centers. They combine large touch screens and the intelligence of the Android operating system to maximize the user experience. In this article, we review the GXV3380, GXV3370 and GXV3350 models.

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Topics: SIP Phones, Grandstream, Video Conferencing, conferencing, Android, Productivity, Product Review, Unified Communications

Should you add speech recognition to your IVR?

Posted by Daniel Noworatzky on Jun 10, 2020 10:49:00 AM

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

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Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

Six steps to enabling a work-from-home environment

Posted by Daniel Noworatzky on Apr 22, 2020 10:30:00 AM

The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.

So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.

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Topics: Firmware Upgrades, Mobility, Video Conferencing, Business Continuity, conferencing, Productivity, Cloud, Business Strategy, Unified Communications, Konftel

How virtualization revolutionizes VoIP deployment

Posted by Daniel Noworatzky on Nov 6, 2019 10:52:00 AM

Redundancy and scalability are important for VoIP systems. Virtualization makes both of these easier, less costly, and more efficient. Coupled with cloud services, virtualization has revolutionized how network services are provided, and in particular, how VoIP deployment is executed.

In this article, we explain what virtualization is, the trends governing its newest technologies, and how all of this can be leveraged for use with VoIP services.

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Topics: VoIP, Trends, Productivity, Network Design

Happening now at Futurecom

Posted by TeleDynamics on Oct 30, 2019 10:52:00 AM

Sneak a peek at what Yealink is presenting at Latin America’s biggest technology event

Futurecom is Latin America’s most important technology event, bringing together more than 29,000 professionals with the purpose of increasing the engagement between telcos, corporations and stakeholders in the communications technologies space.

Yealink is there this week at booth H97 to preview its soon-to-launch T4U Series IP phones, as well as to showcase its newest IP phones and videoconferencing solutions with superior collaboration capabilities.

If you can’t get to Sao Paolo this week, not to worry – here we gather our reviews of the solutions they are showcasing, all in one place! Check out these comprehensive UC solutions for businesses of all sizes that Yealink is showing at Futurecom, below. To see the full product review or more details for a particular device, simply click on its link.

 

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Topics: SIP Phones, SIP, Yealink, Video Conferencing, conferencing, Productivity, Events, Unified Communications

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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