Even in today’s Digital Age, call centers remain a vital part of customer satisfaction and retention. With this in mind, Yeastar has invested a lot to incorporate the latest technology into its call center solutions.
In this article, we examine Yeastar’s outbound, inbound, and omnichannel messaging call center offerings and show how they optimize the customer experience and improve operational efficiency.
Topics: IP PBX, Business Telephone System, Total Voice Solution, Yeastar, Unified Communications, AI
To maintain its leadership position in the videoconferencing hardware space, Yealink is a certified hardware partner of the world’s leading videoconferencing software providers: Zoom and Microsoft Teams, which together account for 88% of the videoconferencing software market, according to Statista and Demandsage.
We have covered Yealink’s Microsoft Teams-certified phones in previous articles. In this article, we examine Yealink’s impressive Zoom phone portfolio, highlighting the most noteworthy characteristics of these innovative devices.
Topics: SIP Phones, DECT, Android, Collaboration, Zoom
Network cabling is a fundamental component of a corporate or enterprise network. Although it is often overlooked and sometimes even ignored, if it is not correctly designed and installed, it can be the source of many headaches for network administrators and users alike.
In this article, we explore some best practices for implementing cabling telecom closets and data centers to ensure smooth connectivity for years to come.
Topics: Network Infrastructure
On February 12, Yealink hosted an informative webinar on its next-generation Teams Rooms solutions. In it, they showcased the latest innovations in Teams-enabled room systems available to customers today. If you missed it, not to worry - you'll find a recap of the most important takeaways in this article. Read on to learn more!
Topics: Yealink, Videoconferencing, Productivity, Events, News, Microsoft, Collaboration
Need a robust, reliable phone in a harsh environment where there is dust, water, humidity, extreme temperatures, or some combination of these conditions? Or perhaps the nature of the work carries a risk of dropping the phone? Meet the Grandstream WP836 ruggedized Wi-Fi cordless phone.
In this article, we review some of the extraordinary characteristics that make this phone ideal for a variety of use cases.
Topics: SIP Phones, Wireless, Grandstream, Mobility (including remote work), Cordless, Product Review, Bluetooth, Wi-Fi, AI
Yealink's BH74 Bluetooth headset takes remote communications to the next level with some jaw-dropping features that make you wonder how you survived without it before! Offering extreme flexibility and seamless communication virtually anywhere, this headset is ideal for mobile, hybrid and remote workers, helping to maximize communication quality while minimizing fatigue.
This article reviews some of the noteworthy innovations of this headset and examines the available variations.
Topics: Yealink, Mobility (including remote work), Cordless, Headsets, Productivity, Product Review, Bluetooth, Microsoft
CyberData has become a leading SIP-enabled VoIP device provider for facility-wide communication, paging, and notification systems. Now, CyberData's portfolio is even better with the introduction of its notification and management platform called Terminus Cloud ControlTM.
This cloud-based controller service is designed to simplify emergency and non-emergency notifications, as well as the management, configuration, and monitoring of CyberData's SIP-based devices. In this article, we review this service, show how it works, and highlight its significant features and capabilities.
Topics: VoIP, SIP, Cloud, Unified Communications, Facility Management
Last week, Yealink was at Integrated Systems Europe (ISE), the annual tech show in Barcelona, Spain, showcasing the ways its products leverage artificial intelligence (AI) to provide more integrated, seamless, and immersive business communications.
In this article, we review the major highlights Yealink shared at the ISE show on February 4-7, 2025.
Yeastar continues to wow the industry with highly versatile solutions for a wide variety of sectors. Yeastar’s hotel management solution is an impressive offering that caters to the unique needs of the hospitality industry.
In this article, we explore Yeastar’s hotel management solutions in detail, focusing on PMS integration, hotel phone systems, VoIP gateway options, and the newly released hotel management module.
Topics: IP PBX, Business Telephone System, Total Voice Solution, Gateway, Yeastar, Unified Communications
If you work within a building of even a modest size, chances are that it has a structured cabling system. Structured cabling is not something most people hear about often, but it is vital for the operation of any building network.
In this article, we go over the fundamentals of structured cabling systems. We discuss techniques used to equip a building with networking connectivity throughout, and we also explain the implications of using copper, fiber optics, or both.
Topics: Network Design, Unified Communications, PoE, Network Infrastructure
