The arrival of ChatGPT has propelled AI into the mainstream. It is a tool that allows anyone to use AI technology and has thus dramatically increased broad exposure to and understanding of artificial intelligence.
Of course, AI is about much more than simply writing prompts and examining text responses. For unified communications (UC) systems, AI is poised to add massive value to an already innovative and versatile set of applications, ultimately launching UC into a realm of new capabilities.
This article examines how AI is expected to shape numerous aspects of UC technology and related systems in the near and not-so-near future.
