TeleDynamics Think Tank

In today’s connected world, it is increasingly common to have workers in different parts of the country, or even different parts of the world, collaborating over the multiple communications channels available to them. Many remote workers use OTT services like Skype to keep in touch with their clients, partners and customers in situations where a telephone call (even over VoIP) would incur a non-trivial cost.

Such calls usually require the use of a computer with a webcam and either a headset or speakers and a microphone. This makes Skype calling more complex than a simple telephone call. Skype-enabled telephony devices remove this complexity by integrating the application with the endpoint, so communicating over Skype becomes as simple as a traditional telephone call. By enabling Skype, these devices also make more features available to the user like instant messaging, presence technology, and file sharing.

In this article we list some productivity-boosting Skype- and Skype for Business-enabled products.

Topics: OTT VOIP, Business Telephone System, Software Integration, conferencing, Android, Skype

Yealink has smartened up its IP conference phone with the CP960. This ergonomic, intuitive and exceptionally sleek conference phone adds the Android operating system and other enhancements to the Yealink CP860.

Topics: VoIP, Yealink, conferencing, Android, Product Review

When to use VoLTE vs. an OTT voice app

In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.

In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.

Topics: OTT VOIP, Business Telephone System, VoIP, Software Integration, Trends, Mobility, mobile

The family of endpoints includes the GXP1760, GXP1780 and GXP1782 models

 

Telecommunications infrastructure can be one of the biggest costs for a small- to medium-sized company, so it’s critical to find a solution that strikes the right balance between value and cost, while at the same time ensuring scalability so the system can grow along with the business.

IP phones often comprise the bulk of the cost of a business telephone system, so choosing the right endpoints is an important part of the functionality-cost ratio. Developed specifically with growing businesses in mind, Grandstream’s mid-range GXP17xx series IP phones achieve this balance remarkably well.

Topics: SIP Phones, Business Telephone System, Grandstream, Product Review

As investments in the legacy circuit-switched voice network wane, national telephone operators are directing their energies to mobile and IP networks. This focus has brought about many “Voice over X” or VoX technologies over the past few years. While VoIP (voice over IP) is one of the most important ones, many related technologies are also proliferating such as VoWiFi, VoDSL, and VoZigbee. The VoX technology we examine in this article is voice over Long-Term Evolution or VoLTE, which has exciting implications for enterprise VoIP telephone systems.

Topics: Business Telephone System, VoIP, SIP, Trends, mobile

 

 

We had a chance to speak with Tommy Lee, VP of sales at VTech. Before VTech Holdings Limited acquired 100% of the share capital of Snom Technology, GmbH  in a transaction that was completed in November of last year, Tommy was president of Snom, Inc., an American subsidiary of Snom Technology, GmbH.

In this exclusive interview, Tommy speaks candidly about what customers can expect from the two brands post-acquisition.

Topics: SIP Phones, Business Telephone System, VoIP, Trends

Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others

Topics: Business Telephone System, VoIP, Total Voice Solution, Trends, Business Continuity, Productivity, Cloud

Part 1 of 2: The cloud-based UC trend and its business advantages

Topics: Customer Service, Outsourcing, VoIP, Trends, Cloud

IP telephony products have been around for over a decade. There are many options to choose from and some may be wondering, what’s next? What new features of an IP telephony endpoint can make it stand out above the rest? Yealink may have answered this question with its new T5 smart media phones.

The T5 smart media phone series includes the T56A, T58A and T58V models.

Topics: SIP Phones, Yealink, Product Review

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

Topics: VoIP, SIP, Peripherals, Software Integration, Trends, Productivity