TeleDynamics Think Tank

Did you miss Channel Partners in Las Vegas last week? Fear not - we've jotted down some of the key themes for you. Take note!

Product Review

Konftel videoconferencing and collaboration gear offer a high level of features and options, and at the same time emphasize simplicity in both setup and use. This is especially true of Konftel’s C50XX series of collaboration solutions, which offer robust videoconferencing functionality that is intuitive enough for anyone to use.

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

Product Review

Grandstream’s GXV3610 HD and FHD fixed dome IP cameras provide state-of-the-art indoor/outdoor, day/night surveillance. Easily installable almost anywhere, they are weatherproof, equipped with a 3.6 mm lens, and perfect for wide-angle monitoring of nearby subjects in crowded environments. What's more, they are compatible with a wide array of other surveillance equipment to become an integral part of your overall surveillance system. 

Internet Protocol Version 6 is the next-generation protocol on which the future of the internet, and a huge part of telecommunications in general, is based. In this article, we review the characteristics of IPv6 and examine its benefits and challenges when applied to voice over IP, as well as suggest some practical tips for your deployments.

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

Part 2 of 2

When it comes to VoIP signaling, SIP is by far the most widely-used protocol. But, there are other protocols, as well, and being familiar with them is helpful when establishing interoperability between systems or deploying specialized installations. In this article, we’ll discuss the H.323 protocol suite and the media gateway control protocol (MGCP), and look at applications for which they are best suited.

As widespread as IP telephony and unified communications are, it is often assumed that all analog technologies leveraging telephony systems have advanced sufficiently to use VoIP. However, this is not the case. There are several useful and, for some businesses, vital applications that continue to operate in analog form. In this article, we’ll look at fax machines specifically, and how to integrate them into your VoIP network.

Product Review

Panasonic has introduced the KX-TGP600 cordless telephony base station plus handset package, offering all of the benefits of DECT and SIP technologies in a sleek, elegant and turnkey solution, for an incredibly affordable price. Requiring only an internet connection and a subscription to an online SIP provider, your SMB can be up and running with a telecom system within minutes. 

VoIP protocols, part 1

When we talk about VoIP, the most prominent and widely used protocol is Session Initiation Protocol (SIP). But SIP doesn’t operate alone. There are many other protocols involved in IP telephony that function alongside SIP or even in the place of it. It is important for a telecom engineer to be familiar with these protocols, to know what they do and how they can be leveraged on the telecommunications network.

In this article, we’ll look at the companion protocols that work in conjunction with SIP. In a future article, we will focus on protocols that can be used as alternatives to SIP.