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TeleDynamics Think Tank

Avaya's take-anywhere B109 conference phone

Posted by Daniel Noworatzky on May 15, 2019 10:49:00 AM

Product Review

Have you ever wanted to bring your teleconference with you wherever you go? You may be visiting a client and need to add some partners back at headquarters into the discussion, and there’s no readily available conference phone to use on the premises. No problem, just whip out your Avaya B109 conference phone, pair it with your mobile phone, and begin the conversation!

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Topics: Mobility, conferencing, Product Review, Unified Communications, Avaya

Three reasons you should never use a free VPN

Posted by Guest Blogger on May 10, 2019 10:44:00 AM

By Chris Jones, #TurnOnVPN

In the age of relentless internet surveillance, using a VPN has become mandatory for anyone who values their online privacy. Between your internet service provider storing your entire browsing history and third parties planting “cookies” (data trackers) all over the websites you visit, you leave a considerable digital footprint whenever you surf the web. This intimate data is then sold to advertisers so they can better target online ads.

These growing privacy concerns made VPN incredibly popular. VPN (Virtual Private Network) encrypts your network, making it impossible for third parties to access and collect your browsing data. Widely available and often free, VPN seems to be the perfect solution to guarding your internet privacy.

But as Kenneth White, an internet security expert, revealed to CNN Business, "there is a long history of 'free' VPNs that prey on innocent consumers' concerns about security and cynically make them less safe.” Here are the three main dangers related to using a free VPN service: 

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Topics: Network Security

Spotlight on Cisco

Posted by Daniel Noworatzky on May 1, 2019 10:50:00 AM

Cisco is a name familiar to almost anyone who has worked in networking or telecommunications over the past few decades. Founded in the mid-1980s, it pioneered some of the most fundamental concepts in networking, including LANs, WANs, and multiprotocol routing. In this article, we take a closer look at Cisco and its cutting-edge networking and telecommunications solutions.

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Topics: SIP Phones, Headsets, Gateway, Switches, Cisco

TP-Link Omada Cloud Controller

Posted by Daniel Noworatzky on Apr 24, 2019 10:54:00 AM

Product Review

If you want to get your wireless network up and running quickly, and for a reasonable price, the TP-Link Omada solution is ideal. It provides both easy-to-install procedures and reliable, high-quality components for networks with anywhere from two to two hundred or more access points.

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Topics: Wireless, Mobility, Product Review, Cloud, Wi-Fi, TP-Link

Channel Partners round up

Posted by Daniel Noworatzky on Apr 17, 2019 10:47:00 AM

Did you miss Channel Partners in Las Vegas last week? Fear not - we've jotted down some of the key themes for you. Take note!

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Topics: Trends, Network Security, Cloud, Events, News, IoT, Unified Communications

Make videoconferencing easy with Konftel C50XX plug-and-play kits

Posted by Daniel Noworatzky on Apr 10, 2019 10:48:00 AM

Product Review

Konftel videoconferencing and collaboration gear offer a high level of features and options, and at the same time emphasize simplicity in both setup and use. This is especially true of Konftel’s C50XX series of collaboration solutions, which offer robust videoconferencing functionality that is intuitive enough for anyone to use.

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Topics: Video Conferencing, Product Review, Unified Communications, Konftel

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

Review of Grandstream’s GXV3610 IP surveillance cameras

Posted by Daniel Noworatzky on Mar 27, 2019 10:52:00 AM

Product Review

Grandstream’s GXV3610 HD and FHD fixed dome IP cameras provide state-of-the-art indoor/outdoor, day/night surveillance. Easily installable almost anywhere, they are weatherproof, equipped with a 3.6 mm lens, and perfect for wide-angle monitoring of nearby subjects in crowded environments. What's more, they are compatible with a wide array of other surveillance equipment to become an integral part of your overall surveillance system. 

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Topics: Grandstream, Product Review, Cloud, surveillance, Unified Communications

How IPv6 Benefits VoIP

Posted by Daniel Noworatzky on Mar 20, 2019 10:50:00 AM

Internet Protocol Version 6 is the next-generation protocol on which the future of the internet, and a huge part of telecommunications in general, is based. In this article, we review the characteristics of IPv6 and examine its benefits and challenges when applied to voice over IP, as well as suggest some practical tips for your deployments.

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Topics: VoIP, Trends

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

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Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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