TeleDynamics Think Tank

What VoLTE means for the enterprise VoIP system

Posted by Daniel Noworatzky on Jun 21, 2017 3:38:00 PM

As investments in the legacy circuit-switched voice network wane, national telephone operators are directing their energies to mobile and IP networks. This focus has brought about many “Voice over X” or VoX technologies over the past few years. While VoIP (voice over IP) is one of the most important ones, many related technologies are also proliferating such as VoWiFi, VoDSL, and VoZigbee. The VoX technology we examine in this article is voice over Long-Term Evolution or VoLTE, which has exciting implications for enterprise VoIP telephone systems.

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Topics: Business Telephone System, VoIP, SIP, Trends, mobile

Exclusive Interview: What to expect from VTech and Snom post-merger

Posted by Daniel Noworatzky on Jun 14, 2017 3:19:00 PM

 

 

We had a chance to speak with Tommy Lee, VP of sales at VTech. Before VTech Holdings Limited acquired 100% of the share capital of Snom Technology, GmbH  in a transaction that was completed in November of last year, Tommy was president of Snom, Inc., an American subsidiary of Snom Technology, GmbH.

In this exclusive interview, Tommy speaks candidly about what customers can expect from the two brands post-acquisition.

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Topics: SIP Phones, Business Telephone System, VoIP, Trends

How much would your business benefit from cloud-based UC?

Posted by Daniel Noworatzky on Jun 7, 2017 3:53:00 PM

Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others

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Topics: Business Telephone System, VoIP, Total Voice Solution, Trends, Business Continuity, Productivity, Cloud

Cloud and UC: Is Your Telephone System on Board?

Posted by Daniel Noworatzky on May 31, 2017 3:43:00 PM

Part 1 of 2: The cloud-based UC trend and its business advantages

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Topics: Customer Service, Outsourcing, VoIP, Trends, Cloud

Introducing Yealink’s exciting new T5 smart media phones

Posted by Daniel Noworatzky on May 24, 2017 3:48:00 PM

IP telephony products have been around for over a decade. There are many options to choose from and some may be wondering, what’s next? What new features of an IP telephony endpoint can make it stand out above the rest? Yealink may have answered this question with its new T5 smart media phones.

The T5 smart media phone series includes the T56A, T58A and T58V models.

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Topics: SIP Phones, Yealink, Product Review

The benefits of integrating the IoT with your VoIP phone system

Posted by Daniel Noworatzky on May 17, 2017 3:26:00 PM

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

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Topics: VoIP, SIP, Peripherals, Software Integration, Trends, Productivity

One-way audio issues with VoIP and how to fix them

Posted by Guest Blogger on May 10, 2017 3:43:00 PM

Are you hearing both sides?

 

 

By Kate Clavet, Marketing Specialist, Grandstream Networks

The very technology that makes VoIP so efficient can also indirectly cause one-way audio issues.

VoIP stands for Voice over Internet Protocol (VoIP), indicating that the communication travels over the internet in little packets using RTP (Real-Time Transport Protocol). Since the packets are traveling through the internet, they must pass through firewalls and network address translation (NAT). Due to the tricky nature of firewalls, a common complaint of customers and installers alike is that either the caller or callee cannot hear the other party. Although this is a common inquiry and topic for support tickets, it is also rather easy to fix.

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Topics: Business Telephone System, VoIP, SIP, Grandstream, Troubleshooting

Give superpowers to your WAN through software management

Posted by Daniel Noworatzky on May 3, 2017 3:44:00 PM

An SD-WAN can be up to 2.5 times less expensive than traditional WAN architecture.

 

One of the most challenging situations for networking professionals over the years has been how to interconnect remote sites and branch offices so users at all locations can enjoy the same quality of network and telephony services in a secure and timely manner. One way to do this is to duplicate all services at each location. However, this can become administratively unwieldly, not to mention prohibitively expensive.

The solution is the use of wide area networks (WANs), where centralized services like voice and data reside at headquarters and can be provided to the remote users as if they were all physically located inside the headquarters’ LAN (local area network). In this article, we look at the different ways to deploy WAN, as well as the problems solved and business benefits to be gained by using software-defined WANs (SD-WANs).

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Topics: QoS, Total Voice Solution, Trends, Network Design, Cloud

Improve worker collaboration through presence technology

Posted by Daniel Noworatzky on Apr 26, 2017 3:53:00 PM

 

A useful yet vastly underused functionality of SIP is what is known as presence technology. According to Salesforce, 86% of executives surveyed blamed lack of collaboration or ineffective communication for workplace failures. This is where presence can help.

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Topics: Business Telephone System, VoIP, SIP, Mobility, Productivity

How WebRTC can benefit your business

Posted by Daniel Noworatzky on Apr 19, 2017 3:53:00 PM


When providing services for your customers, it’s all about convenience. Imagine a customer trying to find out some information about your service from your website. Her question is very specific and can’t be answered by the FAQs you have on the site. She spots a button on the bottom right of the screen that says “Can’t find what you’re looking for? Talk to a rep now!” She clicks it and is immediately connected via voice to a customer representative and gets her question answered on the spot. Now that’s service!

This is just one of the functionalities that Web Real-Time Communications (WebRTC) provides. A survey conducted by The SIP School found that 88% of professionals have either never heard of WebRTC or only have a cursory understanding of it. Here we present a few facts that will help you better understand how it can benefit your business.

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Topics: Customer Service, Business Telephone System, SIP, Total Voice Solution

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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