Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.

One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.

When researching options for upgrading your telephony network or installing one from scratch, you may have come across FreeSWITCH. This is a freely available open-source application server for real-time voice communications of various types, including voice over IP (VoIP). In this article we examine FreeSWITCH to help you determine if it is right for you, and how it compares with Asterisk.

If you have been involved with telephony within the last decade, you will have heard of Asterisk as an open-source alternative to proprietary traditional and IP PBXs. If you’re considering Asterisk as a solution for your business, this article may be useful, as it will clarify what Asterisk is, how it can be implemented, and what kind of support you will need to ensure its viability as a solution.

Yealink announced that it has topped the list of SIP phone manufacturers with a 29.5% market share in 2019, giving it the number-one spot for the third year in a row, according to the latest Global Enterprise Communications Platforms and Endpoints Market report by Frost & Sullivan. In this article, we look at the products and innovations that have earned Yealink this coveted ranking.

Telecommunications networks will always be targets of malicious attacks. One of the most vulnerable components of a telephony network may not be the technology, but people. Rather than targeting the phone system or data network, many attackers focus their fraudulent activities on the users themselves. In this article, we take a look at some of the most common telephony scams out there today, so you can be aware of them and do your part to protect your employees and your company from them.

As we celebrate Shark Week this week, we are reminded of the proverbial sharks faced by network engineers in the form of security breaches and technical issues. TeleDynamics has created a collection of resources to help you troubleshoot audio problems, secure your network, protect your telephone system from hackers, analyze voice packets, and more. In this article, we offer a compilation of some of our most popular resources, so you’ll have them handy. For each listing below, click on the blue heading to read the full article.

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

The coronavirus pandemic has caused demand for videoconferencing services to surge. ZoomInfo reports the adoption rates for web conferencing leaped a whopping 87% between January and April of this year.

In this article, we review Yealink Meetings, a distributed cloud-based service platform tailored for multi-way videoconferencing collaboration. This is a versatile system that combines multiple cloud-based and terminal-based options and delivers them using the latest technological advancements in the industry.

When we think about network security, the telephone network is often overlooked as a target by attackers. One of the most common forms of attack on a telephony network is what is known as toll fraud. The Communications Fraud Control Association (CFCA) reports that in 2019, toll fraud caused US$28.3 billion globally in losses, corresponding to 1.74% of global telecom revenues.¹ In this article, we look at how toll fraud affects both conventional telephony and modern VoIP systems, and what you can do to protect your business.

Telephony denial of service (TDoS) is a type of cyberattack that can be used to disable telephony systems. Similar in concept to a typical data network DoS (denial of service), its purpose is to deny users access to a particular telephony service. In this article, we discuss how TDoS attacks are conducted and what measures you and your telco can take to protect your systems.