Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

Product Review

In an ideal world, when you want to meet with your remote partners or team members, your videoconferencing system should be up and running within a matter of minutes, while having all of the most advanced collaboration features available to you. This is exactly what Konftel allows you to achieve with its new and stunningly innovative CC200 collaboration camera.

Product Review

As worldwide travel faces new challenges, businesses have had to depend less on physical presence to get their job done. Grandstream’s video telephony solutions are a great solution for the modern workplace.

Grandstream has introduced its ultramodern GXV33xx series of advanced IP video phones. The term “IP Video Phones” doesn’t do them justice, however, because they deliver much more than video telephony – they are robust productivity centers. They combine large touch screens and the intelligence of the Android operating system to maximize the user experience. In this article, we review the GXV3380, GXV3370 and GXV3350 models.

Product Review

The remote collaboration space continues to evolve at a rapid pace. Advanced technologies are being applied to mimic the in-person experience as much as possible. Yealink has taken remote collaboration another step forward with its CTP20 Collaboration Touch Panel, which adds annotation and whiteboard capabilities to its videoconferencing systems. When used with the WPP20 Wireless Presentation Pod, you can even annotate and reverse-control shared content!

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

The COVID-19 pandemic has resulted in overwhelmed contact centers for many companies. Calling customer support can sometimes be a frustrating experience, especially when there are long wait times or too many hurdles to speaking with a live human being. But, it doesn’t have to be. In this article, we review some best practices for call center design, so that calling support can be a pleasant experience in which customers can get exactly what they need in the least amount of time possible.

Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
 

To assist U.S. channel partners and their customers during these challenging times, Yealink is offering a number of special promotions for a limited time. Check them all out to make sure you’re not missing any!

Most modern IP phones today support Power over Ethernet (PoE), an almost magical technology that powers your IP phone via the same Ethernet cable that connects it to the network. While it may seem simple on the surface, PoE technology is actually quite sophisticated, and is worth understanding when making choices involving network design or IP telephony hardware.

One of the most groundbreaking advantages of voice over IP technology is that, with the proper configurations, it is possible to install a voice endpoint anywhere in the world, as long as internet connectivity is available. But what happens if it is unavailable? For such cases, satellite access technology is quickly becoming an economically and technically viable solution.

Employing VoIP services over a satellite link can sometimes be challenging, due to the unique idiosyncrasies of the technology. In this article, we examine satellite internet links and how you can optimize VoIP implementation over satellite.