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TeleDynamics Think Tank

St. Jude School’s success with Konftel’s remote learning solutions

Posted by Daniel Noworatzky on Jan 20, 2021 10:46:00 AM

There is no doubt that the mandated measures in response to the COVID-19 pandemic have had an adverse effect on learning. Many refer to a global ‘learning poverty’ crisis as over 1.6 billion students have been out of school. For half of those students, school closures have exceeded seven months.

Remote learning solutions are being adopted at breakneck speeds to alleviate this problem. In this article, we look at the success of St. Jude School in Elyria, Ohio with Konftel’s distance learning equipment.

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Topics: Trends, Mobility, Video Conferencing, Customer Success Story, Unified Communications, Konftel

How (and why) to integrate your VoIP system with web and mobile apps

Posted by Daniel Noworatzky on Jan 13, 2021 10:36:00 AM

Given the increasing mobility of the global work force, enabling users to interact with your VoIP endpoints via a web or mobile app interface will arguably be one of the most significant integrations that will be leveraged for business telephony systems in 2021. In this article, we examine how and why to integrate your VoIP system with WebRTC.

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Topics: VoIP, Grandstream, Software Integration, Trends, Mobility, Productivity, Cloud, Yeastar

Pivot quickly with Grandstream’s UCM6300 solutions

Posted by Daniel Noworatzky on Jan 6, 2021 10:47:00 AM

Product Review

In today’s world, businesses have to pivot on a moment’s notice in order to survive. They need communications systems that are scalable and flexible enough to handle a mix of onsite and remote workers, as well as be used with a variety of enterprise and employee-owned devices, not to mention enhanced security to enable users to connect to the network in a variety of ways. Grandstream’s UCM6300 ecosystem is up to the task.

In this article we examine Grandstream’s UCM solutions that help companies adapt and thrive in a changing landscape.

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Topics: Business Telephone System, Total Voice Solution, Grandstream, Trends, Mobility, Product Review, Cloud, Unified Communications

Review of Grandstream's GVC3212 HD videoconferencing endpoint

Posted by Daniel Noworatzky on Dec 2, 2020 10:38:00 AM

Product Review

The GVC3212 HD video conferencing endpoint is the newest addition to Grandstream’s GVC32xx series of videoconferencing systems. Built with today’s communications needs in mind, the GVC3212 is a compact and affordable solution for remote workers and small conference rooms. Keep reading to learn more about what makes this device particularly useful for working from just about anywhere.

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Topics: Grandstream, Video Conferencing, Product Review

Regulations governing your ten-digit business phone number

Posted by Daniel Noworatzky on Nov 25, 2020 9:48:00 AM

The North American Numbering Plan (NANP), which is the numbering plan used in the United States, Canada, Puerto Rico and certain other locations, can sometimes present unusual limitations on phone number moves, adds or changes, and on certain operations of your telephony network. In this article, we provide a quick overview of these to help you ensure compliance when it comes to caller ID configurations, number portability, and more.

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Topics: Business Telephone System, regulations

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

Konftel’s solutions for telehealth

Posted by Daniel Noworatzky on Nov 10, 2020 10:42:00 AM

Within the context of a global pandemic and the uncertainty that comes with it, even the most basic necessity of receiving medical attention when you need it is not that straightforward anymore. New and innovative technologies are needed to ensure that everyone has access to medical services.

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Topics: Peripherals, Trends, Mobility, Video Conferencing, Product Review, Unified Communications, Konftel

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Videoconferencing at scale

Posted by Daniel Noworatzky on Oct 28, 2020 10:48:00 AM

While certain live events have been cancelled amidst the COVID-19 pandemic, many of them have been replaced with virtual counterparts that have taken place via videoconference. Some of these events have had hundreds or even thousands of participants. With such numbers, how do videoconferencing systems cope with the traffic load and processing power required?

In this article, we take a look at the concepts involved with the scaling of videoconferencing for large numbers of participants. We also examine some best practices to keep in mind that will help ensure the quality of the end user experience.

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Topics: Total Voice Solution, Yealink, Video Conferencing, Network Design

Konftel’s solutions for distance learning

Posted by Daniel Noworatzky on Oct 21, 2020 10:44:00 AM

Much experience has been gained over the past year when it comes to distance education and learning. The systems required to enable it have quickly developed and have been extensively streamlined. One of the most successful vendors in this process has been Konftel with its award-winning video-capable conference phones.

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Topics: Trends, Mobility, Video Conferencing, Unified Communications, Konftel

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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