Great service since 1981 | TeleDynamics distributes wholesale telecom equipment & supplies to qualified dealers and installers only

Become a Dealer Now

Great service since 1981

TeleDynamics Think Tank

Channel Partners round up

Posted by Daniel Noworatzky on Apr 17, 2019 10:47:00 AM

Did you miss Channel Partners in Las Vegas last week? Fear not - we've jotted down some of the key themes for you. Take note!

Read More

Topics: Trends, Network Security, Cloud, Events, News, IoT, Unified Communications

Make videoconferencing easy with Konftel C50XX plug-and-play kits

Posted by Daniel Noworatzky on Apr 10, 2019 10:48:00 AM

Product Review

Konftel videoconferencing and collaboration gear offer a high level of features and options, and at the same time emphasize simplicity in both setup and use. This is especially true of Konftel’s C50XX series of collaboration solutions, which offer robust videoconferencing functionality that is intuitive enough for anyone to use.

Read More

Topics: Video Conferencing, Product Review, Unified Communications, Konftel

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

Review of Grandstream’s GXV3610 IP surveillance cameras

Posted by Daniel Noworatzky on Mar 27, 2019 10:52:00 AM

Product Review

Grandstream’s GXV3610 HD and FHD fixed dome IP cameras provide state-of-the-art indoor/outdoor, day/night surveillance. Easily installable almost anywhere, they are weatherproof, equipped with a 3.6 mm lens, and perfect for wide-angle monitoring of nearby subjects in crowded environments. What's more, they are compatible with a wide array of other surveillance equipment to become an integral part of your overall surveillance system. 

Read More

Topics: Grandstream, Product Review, Cloud, surveillance, Unified Communications

How IPv6 Benefits VoIP

Posted by Daniel Noworatzky on Mar 20, 2019 10:50:00 AM

Internet Protocol Version 6 is the next-generation protocol on which the future of the internet, and a huge part of telecommunications in general, is based. In this article, we review the characteristics of IPv6 and examine its benefits and challenges when applied to voice over IP, as well as suggest some practical tips for your deployments.

Read More

Topics: VoIP, Trends

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

Read More

Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

VoIP protocols: H.323 and MGCP as alternatives to SIP

Posted by Daniel Noworatzky on Mar 6, 2019 10:52:00 AM

Part 2 of 2

When it comes to VoIP signaling, SIP is by far the most widely-used protocol. But, there are other protocols, as well, and being familiar with them is helpful when establishing interoperability between systems or deploying specialized installations. In this article, we’ll discuss the H.323 protocol suite and the media gateway control protocol (MGCP), and look at applications for which they are best suited.

Read More

Topics: VoIP, Network Design, Gateway, Voice Protocols

Best practices for connecting faxes to IP networks

Posted by Daniel Noworatzky on Feb 27, 2019 10:46:00 AM

As widespread as IP telephony and unified communications are, it is often assumed that all analog technologies leveraging telephony systems have advanced sufficiently to use VoIP. However, this is not the case. There are several useful and, for some businesses, vital applications that continue to operate in analog form. In this article, we’ll look at fax machines specifically, and how to integrate them into your VoIP network.

Read More

Topics: VoIP, Peripherals, Gateway, FoIP

What’s impressive about Panasonic’s KX-TGP600 SIP-DECT phone system

Posted by Daniel Noworatzky on Feb 19, 2019 10:52:00 AM

Product Review

Panasonic has introduced the KX-TGP600 cordless telephony base station plus handset package, offering all of the benefits of DECT and SIP technologies in a sleek, elegant and turnkey solution, for an incredibly affordable price. Requiring only an internet connection and a subscription to an online SIP provider, your SMB can be up and running with a telecom system within minutes. 

Read More

Topics: SIP Phones, Business Telephone System, SIP, Cordless, DECT, Product Review, Panasonic

Know your protocols: VoIP protocols that work together with SIP

Posted by Daniel Noworatzky on Feb 13, 2019 10:50:00 AM

VoIP protocols, part 1

When we talk about VoIP, the most prominent and widely used protocol is Session Initiation Protocol (SIP). But SIP doesn’t operate alone. There are many other protocols involved in IP telephony that function alongside SIP or even in the place of it. It is important for a telecom engineer to be familiar with these protocols, to know what they do and how they can be leveraged on the telecommunications network.

In this article, we’ll look at the companion protocols that work in conjunction with SIP. In a future article, we will focus on protocols that can be used as alternatives to SIP.

Read More

Topics: SIP

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

Receive New Articles by Email

BiBA-2017-silver-midres.jpg

Recent Posts

click here to download our step-by-step guide to using Wireshark for troubleshooting VoIP
Grandstream HT Gateway spec comparison table download
New Call-to-action
Download TeleDynamics' Guide to Media Gateways
Grandstream GWN7610 Product Review