While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

The coronavirus pandemic has caused demand for videoconferencing services to surge. ZoomInfo reports the adoption rates for web conferencing leaped a whopping 87% between January and April of this year.

In this article, we review Yealink Meetings, a distributed cloud-based service platform tailored for multi-way videoconferencing collaboration. This is a versatile system that combines multiple cloud-based and terminal-based options and delivers them using the latest technological advancements in the industry.

When we think about network security, the telephone network is often overlooked as a target by attackers. One of the most common forms of attack on a telephony network is what is known as toll fraud. The Communications Fraud Control Association (CFCA) reports that in 2019, toll fraud caused US$28.3 billion globally in losses, corresponding to 1.74% of global telecom revenues.¹ In this article, we look at how toll fraud affects both conventional telephony and modern VoIP systems, and what you can do to protect your business.

Telephony denial of service (TDoS) is a type of cyberattack that can be used to disable telephony systems. Similar in concept to a typical data network DoS (denial of service), its purpose is to deny users access to a particular telephony service. In this article, we discuss how TDoS attacks are conducted and what measures you and your telco can take to protect your systems.

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

Product Review

In an ideal world, when you want to meet with your remote partners or team members, your videoconferencing system should be up and running within a matter of minutes, while having all of the most advanced collaboration features available to you. This is exactly what Konftel allows you to achieve with its new and stunningly innovative CC200 collaboration camera.

Product Review

As worldwide travel faces new challenges, businesses have had to depend less on physical presence to get their job done. Grandstream’s video telephony solutions are a great solution for the modern workplace.

Grandstream has introduced its ultramodern GXV33xx series of advanced IP video phones. The term “IP Video Phones” doesn’t do them justice, however, because they deliver much more than video telephony – they are robust productivity centers. They combine large touch screens and the intelligence of the Android operating system to maximize the user experience. In this article, we review the GXV3380, GXV3370 and GXV3350 models.

Product Review

The remote collaboration space continues to evolve at a rapid pace. Advanced technologies are being applied to mimic the in-person experience as much as possible. Yealink has taken remote collaboration another step forward with its CTP20 Collaboration Touch Panel, which adds annotation and whiteboard capabilities to its videoconferencing systems. When used with the WPP20 Wireless Presentation Pod, you can even annotate and reverse-control shared content!

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

The COVID-19 pandemic has resulted in overwhelmed contact centers for many companies. Calling customer support can sometimes be a frustrating experience, especially when there are long wait times or too many hurdles to speaking with a live human being. But, it doesn’t have to be. In this article, we review some best practices for call center design, so that calling support can be a pleasant experience in which customers can get exactly what they need in the least amount of time possible.