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TeleDynamics Think Tank

Daniel Noworatzky

Chief Technology Officer, TeleDynamics

Recent Posts

Regulations governing your ten-digit business phone number

Posted by Daniel Noworatzky on Nov 25, 2020 9:48:00 AM

The North American Numbering Plan (NANP), which is the numbering plan used in the United States, Canada, Puerto Rico and certain other locations, can sometimes present unusual limitations on phone number moves, adds or changes, and on certain operations of your telephony network. In this article, we provide a quick overview of these to help you ensure compliance when it comes to caller ID configurations, number portability, and more.

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Topics: Business Telephone System, regulations

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

Konftel’s solutions for telehealth

Posted by Daniel Noworatzky on Nov 10, 2020 10:42:00 AM

Within the context of a global pandemic and the uncertainty that comes with it, even the most basic necessity of receiving medical attention when you need it is not that straightforward anymore. New and innovative technologies are needed to ensure that everyone has access to medical services.

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Topics: Peripherals, Trends, Mobility, Video Conferencing, Product Review, Unified Communications, Konftel

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Videoconferencing at scale

Posted by Daniel Noworatzky on Oct 28, 2020 10:48:00 AM

While certain live events have been cancelled amidst the COVID-19 pandemic, many of them have been replaced with virtual counterparts that have taken place via videoconference. Some of these events have had hundreds or even thousands of participants. With such numbers, how do videoconferencing systems cope with the traffic load and processing power required?

In this article, we take a look at the concepts involved with the scaling of videoconferencing for large numbers of participants. We also examine some best practices to keep in mind that will help ensure the quality of the end user experience.

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Topics: Total Voice Solution, Yealink, Video Conferencing, Network Design

Konftel’s solutions for distance learning

Posted by Daniel Noworatzky on Oct 21, 2020 10:44:00 AM

Much experience has been gained over the past year when it comes to distance education and learning. The systems required to enable it have quickly developed and have been extensively streamlined. One of the most successful vendors in this process has been Konftel with its award-winning video-capable conference phones.

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Topics: Trends, Mobility, Video Conferencing, Unified Communications, Konftel

Yealink’s cost-effective T3 series IP Phones

Posted by Daniel Noworatzky on Oct 14, 2020 10:49:00 AM

With its new T3 series IP phones, Yealink continues its tradition of providing advanced yet cost-effective enterprise telephony solutions to businesses of all sizes. Packed with a plethora of features, these entry-level phones can satisfy both the voice network administrator and the budget coordinator of most organizations. Read on to find out more about what they have to offer.

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Topics: SIP Phones, Business Telephone System, Yealink, Product Review

Get to know your MCU for optimal videoconferencing

Posted by Daniel Noworatzky on Oct 7, 2020 10:42:00 AM

The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.

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Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility, Video Conferencing, Cloud, Unified Communications

How to set up DSPs for optimal conferencing performance

Posted by Daniel Noworatzky on Sep 30, 2020 10:51:00 AM

For small voice networks with only a few dozen phones that exist on a single site, design considerations for digital signal processors (DSPs) will probably not keep you up at night. In fact, you may never have to think about them at all! But for larger multi-site networks, the placement of your DSP resources is important, since when not placed appropriately they could interfere with conferencing performance. In this article, we outline what you need to know to design your network so DSPs work the most efficiently for you.

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Topics: Business Telephone System, conferencing, Network Design

VoIP over cellular data networks

Posted by Daniel Noworatzky on Sep 23, 2020 10:48:00 AM

Now that working from home and dispersed workforces have become the new norm, connecting employees’ or company-issued smartphones to the enterprise IP PBX offers several advantages, including the ability to reach employees via their direct inward dial (DID) landline numbers, even though they are physically off-premise.

The technology that enables this is called VoIP over cellular data networks. In this article we detail how to enable it, the advantages of doing so and some potential issues to watch out for.

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Topics: OTT VOIP, IP PBX, Business Telephone System, VoIP, Mobility, mobile, Wi-Fi, Unified Communications

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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