Your network can be “up” and still deliver a terrible user experience. Dropped calls, choppy audio, and lagging video often go undetected by traditional monitoring tools until users start complaining. The key is knowing which performance indicators truly reflect real-time communication quality.

In this article, we break down the KPIs that matter most for VoIP and UC and how to use them to ensure a consistently high-quality experience.

Grandstream has made a name for itself in the wireless networking industry with a broad portfolio of high-performance access points and networking devices. The company continues to expand its lineup with innovative solutions designed to simplify deployment and extend wireless coverage.

One of the latest additions is the GWN7660EM wireless access point. Featuring a pluggable design, it can function as a standalone wireless access point (WAP) or as a wired or wirelessly meshed access point. In this article, we examine the capabilities and benefits of this newest addition to Grandstream’s family of Wi-Fi devices. 

When communication fails on a factory floor, it can disrupt production, delay decisions, and increase operational risk. In manufacturing environments, high noise levels, mobile workers, personal protective equipment (PPE) requirements, and physically dispersed facilities make reliable collaboration far more complex than in a traditional office. 

Manufacturers need a unified communications ecosystem that performs in diverse, high-mobility, and high-performance operations. Yealink delivers exactly that: a broad, integrated portfolio of devices and management solutions designed to unify frontline, technical, warehouse, and office teams under a single, adaptable collaboration framework.

In this article, we examine how Yealink’s ecosystem addresses the unique challenges of manufacturing enterprises and creates measurable operational advantage.

When dozens or hundreds of users are sharing the same wireless network, voice is the first application to suffer. Calls drop. Audio breaks up. Users blame the phone system. In reality, the issue is often Wi-Fi design.

If you’re planning to support high-density voice over Wi-Fi 6, 6E, or 7, the difference between “it works most of the time” and carrier-grade performance comes down to how the network is engineered and tuned.

In this article, we examine the aspects involved in designing and building a Wi-Fi network for high-density voice applications, with an emphasis on Wi-Fi 6 and Wi-Fi 7 voice-specific tuning.

 Grandstream has launched series of smart video door stations that deliver a powerful, all-in-one access control solution for businesses and home users. By combining intelligent access control, high-definition video surveillance, and built-in intercom functionality, the GDS3720 series transforms a simple entry point into a secure, connected communications hub.

In this article, we take a closer look at what sets this new generation apart and why its features matter for modern access control deployments. 

Yeastar’s PBXs have been evolving for many years now, and have consistently offered the most convenient, useful, and practical features for both end users and resellers alike. In this article, we take a closer look at some of the most innovative characteristics of Yeastar’s cloud business phone system, the Yeastar Cloud PBX. We explore the key features that make it so appealing, especially for resellers and installers, including centralized management, enhanced security, artificial intelligence capabilities, and white-label options.

Market trends continue to favor cloud-based UC deployments over traditional on-site call control, but users still demand PSTN-like availability, reliability, and service quality. What many organizations that move to the cloud quickly realize is that the move does not automatically guarantee better call quality—the usual culprits that cause both voice and video quality issues are still very much at play.

In this article, we explore the issues that lead to poor VoIP and UC communications quality in cloud-based deployments and how specific technologies and devices can be used to ensure consistently high-quality services.

January 28 marks Data Privacy Day, an international effort to raise awareness and promote best practices around privacy and data protection. While these conversations often focus on policies, compliance frameworks, and software controls, data privacy also depends on something more fundamental: how traffic moves through the network itself. That’s where the access layer plays a critical role. With the launch of its newest Pro Series layer 2 switches, Grandstream is giving small and mid-sized businesses the tools to build scalable, secure, high-performance enterprise networks that are fully manageable and customizable.

In this article, we examine the first four switches introduced in the new series, highlighting their most noteworthy features and sharing our perspective on key use cases and capabilities.

As business communications continue to blur the line between traditional telephony and smart collaboration devices, desk phones are being asked to do more than ever before. Yealink’s T8 series answers that shift with a new generation of IP phones that place intelligence, ergonomics, and user experience front and center.

In this article, we delve into the T8 series of IP phones, share with you some of their most attractive features, and showcase some typical use cases. We also compare them with the T7 series so you can get a better idea of what each series offers and where enhancements have been made, allowing you to make the most informed decision for your business.

If your UC or VoIP system goes down when an ISP link fails, no amount of call quality tuning will save the user experience. True availability starts at the routing layer. In this article, we explain how BGP multihoming helps keep voice and collaboration services reachable—even during outages—by giving enterprises control over how traffic reaches their public IP addresses.