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TeleDynamics Think Tank

Daniel Noworatzky

Chief Technology Officer, TeleDynamics

Recent Posts

Are you ready for a mobile workforce?

Posted by Daniel Noworatzky on Aug 15, 2018 3:55:00 PM

The U.S. mobile worker population will grow steadily to 105.4 million in 2020, according to a forecast from International Data Corporation (IDC). By the end of the forecast period, IDC expects mobile workers to account for 72% of the total U.S. workforce.

If your communications infrastructure is not set up to handle the needs of mobile workers, your business could be missing out on gains in productivity and employee loyalty. Since adequately equipped mobile workers can do their job anywhere, they can perform on the go without having to wait until they get back to their desk to implement certain tasks. A study conducted by Staples found that 76% of telecommuters are more willing to put in extra time on work and report being more loyal to their company since telecommuting.

Here are six ways that you can leverage your VoIP telephony system to enable workforce mobility.

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Topics: VoIP, Trends, Mobility, DECT, Video Conferencing, Productivity, Wi-Fi

VTech ErisTerminal ET600 Series IP phones

Posted by Daniel Noworatzky on Aug 8, 2018 3:54:00 PM

Product Review

In 2016, VTech joined forces with the pioneering spirit of German engineering in Snom, and the impressive results of this merger are embodied in the new ErisTerminal® ET600 Series family of products. The line includes the ET685 and the ET635 SIP color desksets and the ET6 expansion module (with new products to be announced soon). These products make communication easy with color LCD displays, world-renown Snom® audio and software, and Bluetooth connectivity for better mobility in the workspace. 

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Topics: SIP Phones, Business Telephone System, Product Review

Using Wireshark to troubleshoot VoIP

Posted by Daniel Noworatzky on Jul 25, 2018 3:49:00 PM

If you’re on the voice side of the telecommunications industry, it is inevitable that you will be dealing with data networking. As Voice over IP (VoIP) technologies are overtaking more traditional telephony systems such as ISDN and analog, the voice engineer is required to know data networking fundamentals in order to implement, maintain and troubleshoot modern voice systems.

Back in 1999, when VoIP was still in its infancy, Industry Expert Bruce Robertson told students in the Sheridan College Telecommunications Management post graduate program, “If you go into the telecom industry on the data side, you will probably stay on the data side for all of your career. If you go in on the voice side of things, you will inevitably become involved with the data side, as well.”

This statement has certainly borne true. So, if you’re an expert in ISDN, SS7 or other conventional telephony technologies, it’s essential to also be familiar with data networking fundamentals to remain competitive and relevant in the telecom industry. In this article we look at a nifty tool called a packet sniffer that can be used for troubleshooting many types of VoIP problems and should be in the toolbox of any telephone installer.

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Topics: Troubleshooting

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

VTech’s complete cordless telephony solution for a mobile workspace

Posted by Daniel Noworatzky on Jul 11, 2018 3:54:00 PM

Product Review

In a competitive and fast-changing market, telephony solutions for any business must offer flexibility, the ability to scale, and the capability to adapt and expand to meet the needs of the client without breaking the bank. This is especially true of small to medium-sized businesses that don’t have the luxury of spending large sums of money for their communications system.

With these challenges in mind, VTech presents a new line of wireless telephony products that offer the ultimate package when it comes to scalability, modularity, and value for money in both the short and long term. The VDP650 series of base stations, repeaters, and wireless phones provides a complete solution for any SMB requiring employee mobility, without compromising on exceptional quality and an innovative feature set. This combination of mobility and quality make it ideal for companies whose employees need to roam within the workplace like hospitals, manufacturing plants, department stores or universities, to name a few.

The new line is composed of the VDP650 base station, the VDP651 wireless handset, the VDP658 wireless desk phone, and the VSP605 repeater. When employed together in a total wireless voice solution, these devices can fulfill the needs of almost any SMB.

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Topics: Cordless, DECT, Product Review

How to resolve one-way or no-way audio on VoIP calls

Posted by Daniel Noworatzky on Jul 4, 2018 3:13:00 PM

Unlike conventional telephony infrastructure, which was developed and tailored to be used exclusively for voice, today’s telecom networks accommodate a multitude of different data traffic types, of which VoIP is just one of many. Because of this, it can be challenging to adapt a network to accommodate voice.

One of the most common challenges involves a technology called Network Address Translation (NAT), which for data networks has been a godsend, but if not configured carefully, could cause problems for voice applications. In particular, NAT is a common cause of one-way and no-way audio on VoIP calls.

In this article, we dive into how NAT can impair voice sessions, cite some common symptoms that indicate NAT may be at the root of your call audio problems, and address how to resolve the issues. 

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Topics: VoIP, SIP, Troubleshooting, Routers

Netgear’s Insight access layer switches are hard to beat

Posted by Daniel Noworatzky on Jun 13, 2018 3:54:00 PM

Product Review

Netgear, a company with a heritage spanning over 22 years (an eternity in the telecom market), is steadily gaining prestige and recognition for the quality of its products and their attractive quality/price ratio (QPR). 

In this article we review Netgear's Insight Managed Gigabit Ethernet/10G SFP+ Smart Cloud Switches, which are incredibly feature-rich considering their affordable price point!

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Topics: Network Design, Product Review, Switches

Netgear makes security easy with the Arlo video surveillance system

Posted by Daniel Noworatzky on Jun 6, 2018 3:53:00 PM

Product Review

Until recently, acquiring a video surveillance system for your home or business required recruiting expert personnel, specialized proprietary equipment and a hefty budget allocation. Only over the past few years have there been systems available on the market that are not only inexpensive, but configurable and installable by even the most modestly technologically adept individuals. 

Today, obtaining, installing and configuring a security system has become even easier with the introduction of Netgear’s Arlo video surveillance systems.

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Topics: Product Review, home security, surveillance

Spotlight on ADTRAN

Posted by Daniel Noworatzky on May 30, 2018 3:48:00 PM


This week we focus on ADTRAN, a global provider of telecommunications networking equipment and internetworking products that has stood the test of time in a volatile and dynamic market by maintaining a solid level of market innovation and reliability. In this article we review ADTRAN’s network switches, routers and media gateways.

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Topics: VoIP, Routers, Gateway, Switches

Network security and the IoT

Posted by Daniel Noworatzky on May 23, 2018 3:54:00 PM

 

The Internet of Things (IoT) is a field of information and communications technology (ICT) that has been increasing exponentially for the past few years, with the number of connected devices now exceeding the world’s human population.

But many IoT device users may not be aware of the inherent security risks of their internet-connected devices, according to a January 2018  study by the Cybersecurity Research Institute. According to the report, hackers have already proven themselves adept at discovering flaws in these devices and turning them into botnets (botnets are a collection of connected devices infected with malware and controlled without the owners' knowledge).

In this article, we review some of the vulnerabilities inherent in connected devices and steps you can take to secure your network and protect against hackers.

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Topics: Trends, Network Security, IoT

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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