TeleDynamics Think Tank

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Recent Posts

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

For a safe new year, you need more than a firewall

Posted by Guest Blogger on Jan 4, 2017 3:21:00 PM

By John Macario, SVP of Product Management and Marketing at Edgewater Networks

The beginning of a new year is a time when many business managers reflect on learnings from the previous year and begin working on their goals for the current year. Business continuity and data security are, of course, top priorities and securing the network is a vital part of this. 

For network professionals, there is no word more fearsome than “breach.” A security breakdown can mean lost data, stolen secrets, expensive lawsuits, and more. According to IBM, the average cost of a data breach is now US$4 million. This is why nearly every organization that knows what's good for it now invests in antivirus, data loss prevention (DLP), and of course, firewalls.

These days, however, we need to protect more than just data. Enterprise communications have grown into a multi-billion dollar market, particularly due to the widespread adoption of VoIP and unified communications (UC) services. This presents a new challenge that firms will have to face in order to gain a winning edge: voice security. IP phone services present a whole new attack area to potential hackers, a frontier that firewalls simply cannot protect by themselves. The essence of this challenge lies in the fact that we're talking about two entirely different types of information transmission that, in turn, require different security solutions.

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Topics: QoS, VoIP, Network Security

Thought Video Conferencing Was Not for SMBs? Think Again.

Posted by Guest Blogger on Dec 7, 2016 3:13:00 PM

By Phil Bowers, Senior Marketing Manager, Grandstream Networks

For many businesses, video conferencing has traditionally been seen as being a pipe dream – something they would love to be able to utilize but cannot because of a variety of factors. But not anymore: the video conferencing marketplace is currently going through a major transformation.

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Topics: VoIP, SIP, Grandstream, Trends, Video Conferencing

How networks affect sound quality

Posted by Guest Blogger on Nov 30, 2016 3:41:00 PM

 

 

By Stefan Eriksson, Marketing and Communications Manager of Konftel

Remote meetings with poor quality audio are often exhausting. Misunderstandings become more likely because it’s difficult to hear nuances and other subtleties in conversation. So you want to aim for the best sound quality possible during teleconferences. The following is a quick explanation of different technical requirements for audio quality.

  • A purely mobile solution gives you great flexibility and mobility, but sometimes at the expense of sound quality. Many mobile operators now offer HD Voice in their networks, which delivers HD audio if the phone supports the technology.
  • Traditional analog telephony delivers an acceptable sound quality, but with limitations in frequency range. Sometimes known as telephone quality or narrowband.
  • VoIP, i.e., digital telephony via the data network (voice over IP), allows for extended frequency range, but with some compression. IP makes it possible to achieve superior audio quality, also called HD audio or wideband.
  • Remember that all local networks and accessories, e.g. Wi-Fi, DECT (wireless telephony) or Bluetooth®, affect the transmission capacity and can have an adverse impact on the sound quality.
  • All of Konftel’s phones and conference units offer HD audio in contexts where PBXs and networks support it.

 

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Topics: VoWi-Fi, QoS, Wireless, VoIP, Total Voice Solution, DECT

The Secrets of a Successful SIP Trunk Migration

Posted by Guest Blogger on Sep 14, 2016 2:50:00 PM

In the complicated SIP trunking migration process, here are some tips that will help you achieve the results you want for your organization.

By Andrew Prokop of SIP Adventures, a unified communications blog

Learning never exhausts the mind.
-- Leonardo da Vinci

I go to a fair number of tradeshows and industry conferences throughout the year, and as much as I love presenting at these events, I am just as thrilled to attend sessions given by my communications colleagues. It's rare when I don't pick up a tip or two, and there have been a number of sessions that have changed the way I view a product or a particular technology.

This year, I presented two breakout sessions at Avaya's IAUG Engage 2016 conference and attended at least a half dozen more. I would love to write about all my favorites, but for now, I will pick one.

For me, Larry Riba's "Secrets of a Successful SIP Trunking Migration" was a highlight. It's not that I haven't been living and breathing SIP migrations for the past several years. Believe me, I've paid my dues, time and time again. Still, hearing personal experiences allow me to see things that I might not otherwise see. Even the best of us fall into patterns and tend to repeat the same methodologies over and over again.

Larry began his presentation by discussing the benefits of SIP trunking. While most were not new to me (e.g. better redundancy and failover, cost savings, reduction in inbound and outbound trunks, etc.), a few were not on my personal list of "Why SIP?" For instance:

  • Simplified call recording infrastructure with the capability to record in stereo
  • Centralizing SIP trunks can often become the catalyst for improving WAN resiliency and increasing bandwidth, benefits that are then shared with non-voice traffic

Following the benefits of SIP, it was off to checklists for preparation, design decisions, choosing a SIP provider, planning, and avoiding pitfalls.

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Topics: SIP

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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