TeleDynamics Think Tank

By: Konftel

Embracing the new hybrid work culture can be a tricky challenge to find the right balance and ensure a successful transition. Here we reveal the latest tips and advice, together with insights about how successful companies are unleashing the power of flexible working to generate cost savings, revenue gains and increased productivity.

By Yeastar

Yeastar recently announced an update of its P-series IP PBX system, including a set of new features such as Linkus Web Client Function Key, Queue Callback, Call Accounting, Hot Standby, Salesforce Integration, LDAP Server, and AutoCLIP. Keep reading for more details about this new functionality.

By Kim Gunn at Grandstream

With the tremendous growth of Wi-Fi-supported devices and mobile internet applications, warehouses are relying on Wi-Fi technology now more than ever. Wireless access points have evolved from the pursuit of connectivity and coverage to the goal of supporting high-capacity access to as many wireless clients as possible, without network interruption. Designing a warehouse Wi-Fi network is determined by a several important factors. Let’s take a look at what should be considered when building a warehouse Wi-Fi solution.

By Brian Van Meter, marketing manager at Grandstream

Grandstream’s IP phones are used around the world by businesses, schools, hotels, and ITSPs. They provide a desktop device that is feature-loaded, intuitive to use, and productivity-focused. The GRP2600 Series of Carrier-Grade IP Phones is the newest line of desktop IP phones and offers both essential and professional-level devices for a variety of deployment scenarios. As the newest series, our GRP IP phones have advanced capabilities that the GXP series of IP phones lacks, and it is important to understand the difference between the two lines when making a purchasing decision. Within this blog post, we’ll be comparing the GXP and GRP series, and explaining where our newest generation of IP phones offer notable improvements.

By Brian Van Meter, marketing manager at Grandstream

Wi-Fi 6, also known as 802.11ax, was released in 2019. It has only now begun to see mainstream adoption as the go-to Wi-Fi standard for Wi-Fi manufacturers and businesses alike. Although it may be more expensive, Wi-Fi 6 access points deliver key advantages over Wi-Fi 5. 801.11ax performs up to 4x better in denser environments than its 802.11ac (Wi-Fi 5) counterpart. Wi-Fi 6 is also designed to better manage multiple types of Wi-Fi devices that are simultaneously connecting to an access point. Lastly, according to chip manufactures, Wi-Fi 6 delivers up to 3x faster performance.

There are two major Wi-Fi 6 features that make all of this possible: MU-MIMO and OFDMA.

Article contributed by Yeastar

UCaaS stands for unified communications as a service. Unified communications offered as part of the “as a service” model is quickly becoming the go-to solution for businesses with complex communications needs. So, is UCaaS truly deserving of the accolades it is receiving? What can UCaaS solutions offer your business? Keep reading as we take a deep dive into details about the service UCaaS can provide to you.

By Kim Gunn, Marketing Communications Specialist at Grandstream

It is no secret that the demand for video collaboration has increased substantially as a result of the COVID-19 global pandemic. With an increase in the demand for video collaboration, the industry is implementing advanced features to stay competitive and keep up with the tools needed to do business remotely. In the new year, we look toward the future of video collaboration, and it’s clear that Artificial Intelligence (AI) will begin to play a bigger role.

TeleDynamics & netsapiens partnership supports service provider customers at every stage of growth

By Jason Beckett, VP Sales, netsapiens

TeleDynamics and netsapiens recently hosted a joint training seminar to help our distribution partners navigate the complexities of the different – and often competing – channels within the telecommunications sector, and show them how netsapiens can enable service providers at every stage of growth.

Whether you are a telephone systems installer that resells (or would like to resell) hosted VoIP services to your customers, or a hosted service provider in your own right, netsapiens has the powerful cloud communications platform and flexible pricing model that puts YOU in control and supplies everything you need to start in, expand in, and dominate in the telecommunications industry. Read on to learn how our industry-disruptive platform can enable you to boost your ROI and grow your business!

By Chris Jones, #TurnOnVPN

In the age of relentless internet surveillance, using a VPN has become mandatory for anyone who values their online privacy. Between your internet service provider storing your entire browsing history and third parties planting “cookies” (data trackers) all over the websites you visit, you leave a considerable digital footprint whenever you surf the web. This intimate data is then sold to advertisers so they can better target online ads.

These growing privacy concerns made VPN incredibly popular. VPN (Virtual Private Network) encrypts your network, making it impossible for third parties to access and collect your browsing data. Widely available and often free, VPN seems to be the perfect solution to guarding your internet privacy.

But as Kenneth White, an internet security expert, revealed to CNN Business, "there is a long history of 'free' VPNs that prey on innocent consumers' concerns about security and cynically make them less safe.” Here are the three main dangers related to using a free VPN service: 

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.