--- title: TeleDynamics Think Tank | Guest Blogger (3) description: Business Telephone Systems Blog (3) --- [Skip to content](https://info.teledynamics.com/blog/author/guest-blogger/page/3#main-content) [(800) 847-5629](tel:+1(800)%20847-5629) Search [Become a Dealer](https://www.teledynamics.com/become-dealer) [Log In](http://www.teledynamics.com/) - Products - [Full Product Catalog](https://www.teledynamics.com/catalog) - [VOIP and UC](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab2) - [Business Equipment](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab3) - [Consumer Electronics](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab4) - [Computer and Networking](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab5) - [Outdoor Products](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab6) - [Home and Personal Care](https://info.teledynamics.com/blog/author/guest-blogger/page/3#tab7) - [Collateral](https://www.teledynamics.com/catalog/category/VOIP_and_UC/Collateral) - 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[Tweet](https://twitter.com/share) [![Handshake image with TeleDynamics and netsapiens logos](https://info.teledynamics.com/hubfs/blog-images/netsapiens-teledynamics1200x627.jpg)](https://info.teledynamics.com/blog/serving-you-better-together) *TeleDynamics & netsapiens partnership supports service provider customers at every stage of growth* **By Jason Beckett, VP Sales, netsapiens** TeleDynamics and netsapiens recently hosted a joint training seminar to help our distribution partners navigate the complexities of the different – and often competing – channels within the telecommunications sector, and show them how netsapiens can enable service providers at every stage of growth. Whether you are a telephone systems installer that resells (or would like to resell) hosted VoIP services to your customers, or a hosted service provider in your own right, netsapiens has the powerful cloud communications platform and flexible pricing model that puts YOU in control and supplies everything you need to start in, expand in, and dominate in the telecommunications industry. Read on to learn how our industry-disruptive platform can enable you to boost your ROI and grow your business! [Read More](https://info.teledynamics.com/blog/serving-you-better-together) 1 Comment [Click here to read/write comments](https://info.teledynamics.com/blog/serving-you-better-together#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy), [News](https://info.teledynamics.com/blog/topic/news), [Unified Communications](https://info.teledynamics.com/blog/topic/unified-communications) ## [Three reasons you should never use a free VPN](https://info.teledynamics.com/blog/three-reasons-you-should-never-use-a-free-vpn) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on May 10, 2019, 10:44:00 AM - [Tweet](https://twitter.com/share) [![Hacker accessing data](https://info.teledynamics.com/hubfs/blog-images/Free-VPN-danger1200x627.jpg)](https://info.teledynamics.com/blog/three-reasons-you-should-never-use-a-free-vpn) **By Chris Jones, #TurnOnVPN** In the age of relentless internet surveillance, using a VPN has become mandatory for anyone who values their online privacy. Between your internet service provider storing your entire browsing history and third parties planting “cookies” (data trackers) all over the websites you visit, you leave a considerable digital footprint whenever you surf the web. This intimate data is then sold to advertisers so they can better target online ads. These growing privacy concerns made VPN incredibly popular. VPN (Virtual Private Network) encrypts your network, making it impossible for third parties to access and collect your browsing data. Widely available and often free, VPN seems to be the perfect solution to guarding your internet privacy. But as Kenneth White, an internet security expert, [revealed to CNN Business](https://money.cnn.com/2017/03/24/technology/spying-companies-isp-senate-vote/?iid=EL), "there is a long history of 'free' VPNs that prey on innocent consumers' concerns about security and cynically make them less safe.” Here are the three main dangers related to using a free VPN service:  [Read More](https://info.teledynamics.com/blog/three-reasons-you-should-never-use-a-free-vpn) 1 Comment [Click here to read/write comments](https://info.teledynamics.com/blog/three-reasons-you-should-never-use-a-free-vpn#comments-listing) Topics: [Network Security](https://info.teledynamics.com/blog/topic/network-security) ## [Three elements of a great interactive voice response (IVR)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Apr 3, 2019, 10:49:00 AM - [Tweet](https://twitter.com/share) [![Smiling woman lying on a lawn, talking on the phone](https://info.teledynamics.com/hubfs/blog-images/girl-on-the-phone-on-grass1200x627.jpg)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) *Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.* **By Allison Smith, The IVR Voice.com** When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval. It’s a rare thing when prospective clients approach me *before* the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree. [Read More](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [The missing piece in the phone system installer's puzzle](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Mar 13, 2019, 10:51:00 AM - [Tweet](https://twitter.com/share) [![puzzle with a missing piece](https://info.teledynamics.com/hubfs/blog-images/missing-puzzle-piece1200x627.jpg)](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) ***Three reasons your customer should not be recording their own IVR greetings*** *Introducing an exclusive offer for TeleDynamics dealers - see details below!* **By Allison Smith, The IVR Voice.com** You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems. You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing. [Read More](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Outsourcing](https://info.teledynamics.com/blog/topic/outsourcing), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [The 3 most common hybrid deployments for VoIP-to-analog solutions](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Aug 1, 2018, 3:54:00 PM - [Tweet](https://twitter.com/share) [![Grandstream-voip-analog-deployment-example](https://info.teledynamics.com/hubfs/blog-images/Grandstream-voip-analog-deployment.jpg)](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) **By Brian Van Meter, Community Marketing Specialist, Grandstream Networks\***  Voice over IP delivers major improvements to traditional communication networks, and as a result legacy analog phone systems are on their way out. Ten years ago, 80% of homes had landlines, but today that number is down to 43%— and businesses are following this trend, as well. However much VoIP is becoming the go-to technology for communications, it is important to acknowledge that certain markets cannot fully convert to a total VoIP solution. Not recognizing this could lead to loss in potential sales against competitors. In these situations, a hybrid VoIP network can help deliver the flexibility and power of an IP solution while catering to the restraints of your customer. Below are some of the most common situations and their solutions. [Read More](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/the-3-most-common-hybrid-deployments-for-voip-to-analog-solutions#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy) ## [Move into the future with Wi-Fi voice](https://info.teledynamics.com/blog/move-into-the-future-with-wi-fi-voice) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Jun 27, 2018, 3:49:00 PM - [Tweet](https://twitter.com/share) [![Grandstream Wi-Fi AP with Wi-Fi-enabled endpoints](https://info.teledynamics.com/hubfs/blog-images/grandstream-wifi-1200x627.png)](https://info.teledynamics.com/blog/move-into-the-future-with-wi-fi-voice) **By Phil Bowers, Senior Marketing Manager, Grandstream** A new trend is beginning to develop within the business communications industry. Being driven largely by enterprises looking to streamline internal networks by eliminating wiring, voice over Wi-Fi (VoWi-Fi) could be the next major advancement within the VoIP industry. It features the same exact backend hosted, cloud, or SIP trunk services as any wired voice-over-IP (VoIP) network, but with the connections being extended to endpoints through an immersive Wi-Fi network rather than an endless maze of Ethernet cabling. Here at Grandstream, we are leading the Wi-Fi voice trend through a variety of initiatives and solutions designed to allow businesses to build powerful VoWi-Fi networks that increase productivity, streamline installation and management, and offer eco-friendly benefits. This article will introduce the Wi-Fi voice trend, cover the reasons many businesses are adopting Wi-Fi voice networks, combat a major Wi-Fi voice concern, and highlight the Wi-Fi voice solutions we offer at Grandstream. [Read More](https://info.teledynamics.com/blog/move-into-the-future-with-wi-fi-voice) 1 Comment [Click here to read/write comments](https://info.teledynamics.com/blog/move-into-the-future-with-wi-fi-voice#comments-listing) Topics: [VoWi-Fi](https://info.teledynamics.com/blog/topic/vowi-fi), [Wireless](https://info.teledynamics.com/blog/topic/wireless), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Wi-Fi](https://info.teledynamics.com/blog/topic/wi-fi) ## [10 features of Yeastar's Cloud PBX you may not know about](https://info.teledynamics.com/blog/10-features-of-yeastars-cloud-pbx-you-may-not-know-about) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Jun 20, 2018, 3:56:00 PM - [Tweet](https://twitter.com/share) [![Yeastar-Cloud-PBX-image](https://info.teledynamics.com/hubfs/blog-images/Yeastar-Cloud-PBX-image.png)](https://info.teledynamics.com/blog/10-features-of-yeastars-cloud-pbx-you-may-not-know-about) **Article contributed by Yeastar\*** Thought you knew [Yeastar's Cloud PBX](https://www.yeastar.com/cloud-pbx/) well? We are sure there are some useful features you have yet to discover. Below are 10 sweet features of the Yeastar Cloud PBX that might not be on your radar. **Learn more about Yeastar's Cloud PBX (and stay for lunch) next July 24 in Austin, Texas**. Dealers who attend are eligible for three months of Free Yeastar Cloud PBX! [Click here to register.](https://form.jotform.com/81493703822155) [Read More](https://info.teledynamics.com/blog/10-features-of-yeastars-cloud-pbx-you-may-not-know-about) 3 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/10-features-of-yeastars-cloud-pbx-you-may-not-know-about#comments-listing) Topics: [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Product Review](https://info.teledynamics.com/blog/topic/product-review), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Yeastar](https://info.teledynamics.com/blog/topic/yeastar) ## [On-premise vs. hosted IP PBX – which is right for you?](https://info.teledynamics.com/blog/on-premise-vs-hosted-ip-pbx-which-is-right-for-you) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Apr 25, 2018, 3:54:00 PM - [Tweet](https://twitter.com/share) [![Global Platform image](https://info.teledynamics.com/hubfs/blog-images/global-platform-image-grandstream.jpg)](https://info.teledynamics.com/blog/on-premise-vs-hosted-ip-pbx-which-is-right-for-you) **By Dorothy Murach, Marketing Manager at Grandstream Networks\*** The on-premise vs. hosted IP PBX battle continues. Which to choose? Each IP PBX option comes with its own characteristics and benefits, and the key is to determine which works best for your business’s unique needs. While it may seem that everything is moving to the cloud, hosted IP PBX options are not right for everyone. I’ll help you navigate through the details of each to see which IP PBX is the right choice for you. [Read More](https://info.teledynamics.com/blog/on-premise-vs-hosted-ip-pbx-which-is-right-for-you) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/on-premise-vs-hosted-ip-pbx-which-is-right-for-you#comments-listing) Topics: [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [SIP](https://info.teledynamics.com/blog/topic/sip), [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Cloud](https://info.teledynamics.com/blog/topic/cloud) ## [How to choose a cloud-based phone service for your business](https://info.teledynamics.com/blog/how-to-choose-a-cloud-based-phone-service-for-your-business) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Apr 18, 2018, 3:48:00 PM - [Tweet](https://twitter.com/share) [![ethernet cable plugging into a cloud with question marks](https://info.teledynamics.com/hubfs/social-suggested-images/ethernet-cloud-questionmark.jpg)](https://info.teledynamics.com/blog/how-to-choose-a-cloud-based-phone-service-for-your-business) **By Leo D’Alessandro, Product Marketing Manager, Sangoma Technologies** If you are looking for a cloud-based phone service for your business, you may find it confusing to decide between the many options available. The low cost of the internet infrastructure is allowing more companies to offer their own cloud-based phone solutions. Since many of them are already bundling local & long-distance calling, caller ID and voicemail into their monthly service, how do you know which option makes the most sense for your business? Below are some of the top criteria to keep in mind when choosing your cloud-based service. [Read More](https://info.teledynamics.com/blog/how-to-choose-a-cloud-based-phone-service-for-your-business) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-to-choose-a-cloud-based-phone-service-for-your-business#comments-listing) ## [When it comes to videoconferencing, one size doesn’t fit all](https://info.teledynamics.com/blog/when-it-comes-to-video-conferencing-one-size-doesnt-fit-all) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Mar 14, 2018, 3:48:00 PM - [Tweet](https://twitter.com/share) [![Grandstream GVC3200 series conference solution](https://info.teledynamics.com/hubfs/blog-images/gvc32xx-review-graphic2.png)](https://info.teledynamics.com/blog/when-it-comes-to-video-conferencing-one-size-doesnt-fit-all) ***Find the conferencing solution that's made for you. Presenting the GVC3200 series.*** **By Dorothy Murach, Marketing Manager at Grandstream Networks** We all know that no two businesses are exactly alike, so why settle for conventional business communications solutions? Instead of accepting the idea that devices “just work that way,” we should be asking for products that “work OUR way.” With this in mind, Grandstream set out to create a line of videoconferencing systems that are flexible, powerful and affordable — allowing businesses of all kinds to create a videoconferencing solution that works the way they operate, not the other way around.   The GVC3200 series of videoconferencing (VC) systems offers options that cover the diverse needs of businesses big, small and in-between. The series consists of three models: the GVC3200, GVC3202 and GVC3210. In this article we’ll explore each device in the GVC family and help you understand the flexibility and customization provided by each one — guiding you to choose a device that works the way your business does. [Read More](https://info.teledynamics.com/blog/when-it-comes-to-video-conferencing-one-size-doesnt-fit-all) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/when-it-comes-to-video-conferencing-one-size-doesnt-fit-all#comments-listing) Topics: [Grandstream](https://info.teledynamics.com/blog/topic/grandstream), [Videoconferencing](https://info.teledynamics.com/blog/topic/videoconferencing), [Android](https://info.teledynamics.com/blog/topic/android), [Cloud](https://info.teledynamics.com/blog/topic/cloud), [Microsoft](https://info.teledynamics.com/blog/topic/microsoft) [Previous](https://info.teledynamics.com/blog/author/guest-blogger/page/2) [All posts](https://info.teledynamics.com/blog/all) [Next](https://info.teledynamics.com/blog/author/guest-blogger/page/4) ## Welcome to our Think Tank In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry. If you would like elaboration on a specific topic, please let us know in the comments section. Happy reading and thanks for stopping by! ### Receive New Articles by Email ![BiBA-2017-silver-midres](https://info.teledynamics.com/hs-fs/hubfs/Teledynamics_August2024/Images/BiBA-2017-silver-midres.jpg?width=170&name=BiBA-2017-silver-midres.jpg "BiBA-2017-silver-midres") ### Recent Posts - [Grandstream GWN7673: Wi-Fi 7 performance without the 6 GHz band](https://info.teledynamics.com/blog/grandstream-gwn7673-wi-fi-7-performance-without-the-6-ghz-band) - [Yealink WH64 hits the sweet spot for business headsets](https://info.teledynamics.com/blog/yealink-wh64-hits-the-sweet-spot-for-business-headsets) - [Yeastar AI: from employee assistance to smart customer interactions](https://info.teledynamics.com/blog/yeastar-ai-from-employee-assistance-to-smart-customer-interactions) - [UC and VoIP auto-provisioning: common pitfalls to avoid](https://info.teledynamics.com/blog/uc-and-voip-auto-provisioning-common-pitfalls-to-avoid) - [Stop selling UC like a product: 7 mistakes to avoid](https://info.teledynamics.com/blog/stop-selling-uc-like-a-product-7-mistakes-to-avoid) ### Posts by Topic - 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