For employees with hearing loss, phone calls can be one of the hardest parts of the workday. And with approximately 1 in 6 working-age adults experiencing some degree of hearing loss, the need may be more widespread than many employers realize.

Bridge was created to make workplace communication fully accessible for people with hearing loss. The compact hardware device connects to VoIP phones and computer softphones to deliver real-time captions for every call, helping employees participate on equal footing without changing how the rest of the team works.

But accessibility is only part of the story. In practice, Bridge is seeing the benefits extend further than expected. Captions can improve comprehension and retention even for people without hearing loss, and they can make it easier for employees to follow fast-moving conversations in a non-native language.

In other words, the Bridge captioning device can be a valuable accessibility tool while also bringing broader productivity and inclusion benefits to the workplace.

In this article, we take a closer look at this clever device and why it’s worth considering for virtually any unified communications or business telephony deployment, regardless of whether hearing accessibility is the primary need.

Deploying and supporting business phone systems becomes much easier when devices can be configured remotely, so we are pleased that Snom has now added its M500 DECT system to the company’s Secure Redirection and Provisioning Service, or SRAPS, giving resellers and service providers a more efficient way to deploy and manage M500 installations.

In parallel, TeleDynamics is offering promotional pricing on the Snom M500 base station through September 2026, making this a timely opportunity for resellers serving businesses that need flexible wireless communications.

In this article, we provide details about the M500 DECT system, including the desk phone with customizable faceplates, the SRAPS service, and how to take advantage of the promotional pricing.

What if a single desktop device could serve as your monitor, collaboration endpoint, camera, microphone, speakers, USB hub, and charging station? The Yealink DeskVision A24 brings all of these functions together in one streamlined solution designed for the modern workplace.

In this article, we take a closer look at its design, operation, collaboration features, and the use cases it is best suited for. 

More connected devices, higher bandwidth demands, and crowded wireless environments are putting greater pressure on SMB networks. Grandstream’s GWN7670E Wi-Fi 7 access point addresses those challenges with support for up to 512 clients, 3.6 Gbps of aggregate wireless throughput, extended 5 GHz coverage, and flexible deployment and management options.

In this article, we look beyond the Wi-Fi 7 label to examine what makes the GWN7670E an attractive choice for medium-scale, high-density wireless environments.

How do you troubleshoot an IP phone that won’t register? And how can you tell whether the endpoint itself is defective? Understanding how DHCP and LLDP-MED support provisioning can help IT teams streamline rollouts, apply settings consistently, and pinpoint the source of registration problems. 

An IP phone may look ready to use as soon as it is connected, but before it can place a call, it must learn where it belongs on the network, how its traffic should be prioritized, and where to retrieve its configuration. Thankfully, this initial setup, known as provisioning, can be largely automated.

Network protocols like the Dynamic Host Configuration Protocol (DHCP) and the Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED) help turn UC and VoIP endpoint deployments into a simple, highly automated, plug-and-provision process.

In this article, we explain how these protocols work and how they can significantly streamline endpoint deployment and ongoing management. 

By the way, TeleDynamics customers can take this automation a step further with our provisioning services. We can preconfigure IP phones before shipment so they arrive ready to connect and deploy at the end user’s location. 

Hybrid work has made headset flexibility more important than ever. Professionals no longer spend the entire workday in one place, connected to one device, using one communications platform. They may start the day on a desk phone, move to a laptop-based video call, take a mobile call, and later join a meeting from a shared workspace or home office.

That is where the Yealink WH68 headsets stand out. While many wireless business headsets support multiple devices, the WH68 series goes a step further by combining DECT and Bluetooth in a more flexible way. Its key difference is that Bluetooth is built directly into the headset itself, allowing users to connect through DECT at the desk or through a dongle, then use Bluetooth directly from the headset when they move away from that setup.

In this article, we examine the Yealink WH68 series and explain what makes its DECT and Bluetooth architecture different from many competing wireless headsets. We also look at its audio features, comfort-focused design, key specifications, and the three available variants: the standard WH68, the WH68 Hybrid, and the WH68 Workstation.

Cloud communications is a growing opportunity for resellers, MSPs, ITSPs, and service providers—but building a UCaaS platform from the ground up is a major undertaking. It takes infrastructure, development resources, ongoing maintenance, and the ability to support customers at scale.

White-label UCaaS gives providers a faster path to market. Instead of building the entire platform themselves, they can deliver a complete cloud communications solution under their own brand while relying on proven technology behind the scenes.

In this article, we look at what white-label UCaaS means, the business benefits it offers, and how Yeastar helps providers expand their cloud communications offerings with confidence.

Voice and video communications carry some of an organization’s most sensitive conversations, but the systems that support them are often treated as ordinary network traffic, creating security gaps that attackers may be able to exploit.

Behind the scenes, signaling messages set up and control the session, while separate media streams carry the actual voice or video. If either of these components is left unprotected, attackers may be able to intercept call details, manipulate sessions, or capture media packets that were never meant to be exposed. 

That is why securing real-time communications requires attention to both parts of the call path. SIP over Transport Layer Security (TLS) helps protect the signaling messages used to establish and manage the session, while Secure RTP (SRTP) helps protect the media stream that carries the actual conversation. Together, these two technologies provide an important foundation for securing VoIP, UC, and other real-time collaboration services. 

In this article, we take a closer look at how SIP over Transport Layer Security (TLS) and Secure RTP (SRTP) work together to protect real-time communications. We’ll examine the difference between signaling and media traffic, what each technology helps secure, and why both are important for protecting VoIP, UC, and collaboration environments. 

As voice, video, collaboration, and professional AV traffic increasingly share the same network infrastructure, organizations need switches that can deliver more than basic connectivity. They need reliable performance at the access layer, simplified traffic prioritization, and enough flexibility to support not only everyday business networking, but also more demanding AV-over-IP deployments.

Grandstream’s GWN7800 Pro series managed network switches are designed for exactly that kind of environment. With a new professional AV feature set and three additional models, the series now addresses an even wider range of SMB, collaboration, and AV deployment scenarios.

In this article, we take a closer look at the GWN7800 Pro series Pro AV features, explore the latest additions to the lineup, and examine the types of use cases where these switches are especially well suited. 

While most network equipment is easy to replace, cabling is not.

Switches, routers, access points, and IP phones can be upgraded as technology changes. But copper cabling is often installed behind walls, above ceilings, inside conduits, and across patch panels, where it may remain in place for decades. That makes the choice of cabling category more than a technical detail. It is an infrastructure decision that can affect performance, reliability, upgrade paths, and long-term cost.

In this article, we take a closer look at what copper cabling categories mean, how they affect network performance, and how installers, resellers, and consumers can choose the right cabling for their needs.