For many businesses and their customers, the most familiar application of AI in communications systems has been the standalone chatbot. Yeastar has significantly exceeded that standard by incorporating AI directly into its P-Series ecosystem, working with actual calls, voicemails, call routing, and business workflows.

In this article, we showcase some of Yeastar’s most innovative AI integrations in two particular areas: AI that assists employees and agents, and AI that interacts directly with customers. As you will see, these aren’t just AI features for AI’s sake. Their purpose is to reduce repetitive work and make communication more effective.

While automated provisioning has made bringing UC and VoIP endpoints online faster and easier than ever, even highly automated systems can run into trouble when common provisioning pitfalls are overlooked. Knowing where those problems can occur and how to avoid them can mean the difference between a smooth rollout and a frustrating troubleshooting exercise.

Behind the apparent simplicity of today’s provisioning systems lies a chain of network services, protocols, security mechanisms, and configuration dependencies that must all work together correctly. A problem at any point in that chain can prevent a device from provisioning or registering as expected.

In this article, we walk through the UC and VoIP provisioning process, highlighting common points of failure that even seasoned professionals may encounter and what to look for when things don’t go as planned.

Unified communications (UC) has come a long way from the days of traditional PBXs, voice trunks, and analog phones. Since communications technology has changed so dramatically over the years, shouldn’t the way we sell these solutions evolve as well?

Many resellers still approach UC as if they are selling boxes, devices, and standalone services, but today, UC is much more than that. It is a communications solution that becomes part of an organization’s workflow, business processes, customer experience, and overall operating model.

In this article, we explore seven mistakes that resellers make when selling UC solutions, along with practical ways to avoid them. Although this is a list of “mistakes,” it really outlines best practices for selling UC solutions. The overarching principle is that the most successful resellers are not just moving boxes or quoting licenses. They are trusted advisors who help customers understand what they actually need.

Sometimes the hardest part of extending a network is simply getting from one building to the next. Running fiber may be expensive, disruptive, or impractical, while adding separate Internet connections introduces recurring costs. The Grandstream GWN7302 wireless bridging device offers another option: a high-speed wireless bridge that can link buildings and facilities over distances of up to 3.1 miles (5 km). 

This device is especially useful for linking buildings and facilities on a campus, allowing them to communicate and share network services such as internet connectivity. In this article, we review this Grandstream device, share its advanced features, and explore the most common use cases for which it is best suited. 

One of the biggest advantages of the Yealink W70B base station is the flexibility to build a cordless communications system around the way a business actually works. 

Rather than supporting just a handful of cordless handsets, the W70B can serve as the hub for a broad mix of Yealink DECT endpoints, including handsets, headsets, desk phones, a conference phone, and range-extending repeaters.

That versatility makes it possible to support very different users and work environments from a single DECT platform, whether employees are moving through a warehouse, working at a desk, joining an impromptu conference, or operating in a rugged environment.

In this article, we take a closer look at the W70B and the compatible DECT devices that make it such a flexible foundation for business cordless communications.

Discussions about data centers usually focus on servers, switches, storage, virtualization, and cybersecurity. An aspect that is often overlooked is cabling. Data center cabling directly affects performance, uptime, troubleshooting, scalability, and even cooling, all of which are vital to long-term operational efficiency.

In this article, we take a closer look at this critical aspect of data centers, examine the most common cable types and design approaches, and briefly explore how AI data centers, in particular, are changing cable requirements.

Grandstream’s GSC3560 and GSC3565 smart outdoor intercoms go beyond traditional door-entry applications. Designed to integrate with VoIP, paging, alarms, sensors, locks, and other facility infrastructure, they can serve as outdoor communication endpoints within a broader security and facility management system.

In this article, we take a closer look at the two models, examine what sets them apart from more conventional door phones, and explore the applications they can support.

For employees with hearing loss, phone calls can be one of the hardest parts of the workday. And with approximately 1 in 6 working-age adults experiencing some degree of hearing loss, the need may be more widespread than many employers realize.

Bridge was created to make workplace communication fully accessible for people with hearing loss. The compact hardware device connects to VoIP phones and computer softphones to deliver real-time captions for every call, helping employees participate on equal footing without changing how the rest of the team works.

But accessibility is only part of the story. In practice, Bridge is seeing the benefits extend further than expected. Captions can improve comprehension and retention even for people without hearing loss, and they can make it easier for employees to follow fast-moving conversations in a non-native language.

In other words, the Bridge captioning device can be a valuable accessibility tool while also bringing broader productivity and inclusion benefits to the workplace.

In this article, we take a closer look at this clever device and why it’s worth considering for virtually any unified communications or business telephony deployment, regardless of whether hearing accessibility is the primary need.

Deploying and supporting business phone systems becomes much easier when devices can be configured remotely, so we are pleased that Snom has now added its M500 DECT system to the company’s Secure Redirection and Provisioning Service, or SRAPS, giving resellers and service providers a more efficient way to deploy and manage M500 installations.

In parallel, TeleDynamics is offering promotional pricing on the Snom M500 base station through September 2026, making this a timely opportunity for resellers serving businesses that need flexible wireless communications.

In this article, we provide details about the M500 DECT system, including the desk phone with customizable faceplates, the SRAPS service, and how to take advantage of the promotional pricing.

What if a single desktop device could serve as your monitor, collaboration endpoint, camera, microphone, speakers, USB hub, and charging station? The Yealink DeskVision A24 brings all of these functions together in one streamlined solution designed for the modern workplace.

In this article, we take a closer look at its design, operation, collaboration features, and the use cases it is best suited for.