Businesses are constantly trying to boost productivity so they can do more – and grow more – with less. SIP telephony is a great example of this. Compared with legacy PBX-based phone systems, IP phone systems allow companies to do much more, with less hardware and fewer resources.
Topics: IP PBX, Business Telephone System, SIP, Total Voice Solution, Trends, Mobility (including remote work)
These features absolutely must be in your IP PBX suite offering
When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility (including remote work)
National telephone operators have been investing less in maintaining traditional PSTN networks and paying more attention – and money – to building out their mobile and Internet protocol (IP) networks. AT&T launched its Project Velocity IP in 2012 with the intention of expanding its wired broadband IP network to reach 75% of its customer locations in three years. In Europe, British Telecom and Deutsche Telekom both have their sights set on all-IP. DT’s website says, “The network of the future is an integrated, all-IP network.”
A common reason some businesses still cling to their PSTN lines even when they’ve switched to a VoIP (voice over IP) phone system is to have a failover option. Here we look at some other failover mechanisms that don’t require a PSTN line, as well as the key benefits to switching to all-IP.
Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends
One hesitation some companies have in moving over to a full IP business telephone system revolves around concerns over using the 911 emergency call service. Do companies really need a back-up PSTN line to make emergency calls? How reliable is emergency dialing over the Internet?
Topics: IP PBX, Business Telephone System, VoIP, SIP, Trends
Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends
These four innovations are taking business communications by storm.
Topics: OTT VOIP, VoWi-Fi, Business Telephone System, VoIP, Trends, Mobility (including remote work)
