Given the increasing mobility of the global work force, enabling users to interact with your VoIP endpoints via a web or mobile app interface will arguably be one of the most significant integrations that will be leveraged for business telephony systems in 2021. In this article, we examine how and why to integrate your VoIP system with WebRTC.
Topics: VoIP, Grandstream, Software Integration, Trends, Mobility (including remote work), Productivity, Cloud, Yeastar
Product Review
In today’s world, businesses have to pivot on a moment’s notice in order to survive. They need communications systems that are scalable and flexible enough to handle a mix of onsite and remote workers, as well as be used with a variety of enterprise and employee-owned devices, not to mention enhanced security to enable users to connect to the network in a variety of ways. Grandstream’s UCM6300 ecosystem is up to the task.
In this article we examine Grandstream’s UCM solutions that help companies adapt and thrive in a changing landscape.
Topics: Business Telephone System, Total Voice Solution, Grandstream, Trends, Mobility (including remote work), Product Review, Cloud, Unified Communications
The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).
In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.
Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications
Within the context of a global pandemic and the uncertainty that comes with it, even the most basic necessity of receiving medical attention when you need it is not that straightforward anymore. New and innovative technologies are needed to ensure that everyone has access to medical services.
Topics: Peripherals, Trends, Mobility (including remote work), Videoconferencing, Product Review, Unified Communications, Konftel
Much experience has been gained over the past year when it comes to distance education and learning. The systems required to enable it have quickly developed and have been extensively streamlined. One of the most successful vendors in this process has been Konftel with its award-winning video-capable conference phones.
Topics: Trends, Mobility (including remote work), Videoconferencing, Unified Communications, Konftel
The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.
Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility (including remote work), Videoconferencing, Cloud, Unified Communications
Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.
One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.
Topics: Trends, Productivity, Network Design, Business Strategy, Unified Communications
The coronavirus pandemic has caused demand for videoconferencing services to surge. ZoomInfo reports the adoption rates for web conferencing leaped a whopping 87% between January and April of this year.
In this article, we review Yealink Meetings, a distributed cloud-based service platform tailored for multi-way videoconferencing collaboration. This is a versatile system that combines multiple cloud-based and terminal-based options and delivers them using the latest technological advancements in the industry.
Topics: Yealink, Trends, Videoconferencing, Conferencing, Productivity, Product Review, Unified Communications
Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.
Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications
In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.
Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications
