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TeleDynamics Think Tank

How to hack-proof your VoIP network

Posted by Daniel Noworatzky on Jan 24, 2018 3:49:00 PM

One of the most common matters we discuss with customers on our support calls is network security – specifically, how to lock down SIP Trunks, IP PBXs, SIP phones, and routers from hacking. Here we review different ways hackers can break into your voice network and the steps you can take to secure your system.

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Topics: SIP Phones, IP PBX, SIP, Network Security, Routers

Migrate your legacy customers to VoIP this year

Posted by Daniel Noworatzky on Jan 10, 2018 3:48:00 PM

If you have customers that have not yet migrated to VoIP and are thinking about making the switch, this would be a great time to do it. According to the FCC, VoIP telephone subscriptions in the U.S. have been growing at a compound annual growth rate of 10% since 2013, and retail switch access has been declining by 11% annually during the same period. At that rate, VoIP subscribers now outnumber switched access customers, and ISDN connections are quickly sliding into obsolescence. SIP trunking is becoming the standard for PSTN connectivity.

To ensure a smooth transition, start by helping your customers answer these four basic questions to set them up for success.

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Topics: IP PBX, Business Telephone System, VoIP, Trends, Business Continuity, Business Strategy

On-premise VoIP is now affordable for micro- and SMBs thanks to Epygi

Posted by TeleDynamics on Nov 8, 2017 3:42:00 PM

Almost 90% of businesses in the United States have fewer than 20 employees, according to the United States Census Bureau. To get VoIP service, companies of this size typically use a hosted VoIP service rather than having an on-premise IP PBX. With Epygi Technologies, however, the on-premise solution becomes cost-effective, even for a micro-business with a single employee. How does Epygi do it? We had a chance to ask Mario Cuello, CEO of Epygi Technologies, about what makes them unique in their ability to deliver robust, feature-rich systems at such accessible prices.

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Topics: IP PBX, Business Telephone System, VoIP, Product Review

Insider's view: Last week at Astricon

Posted by TeleDynamics on Oct 11, 2017 4:02:00 PM

AstriCon, the longest-running event devoted to the Asterisk open-source communications framework, celebrated its 14th year in Orlando last week. Todd Baca and Mark Parker were there at the TeleDynamics booth speaking with Asterisk experts and telephone systems professionals.

According to the Asterisk website, more than a million communications systems in over 170 countries are based on Asterisk, and “almost the entire Fortune 1000 list of customers” use Asterisk. So, if you are in the telecommunications business, you need to know about Asterisk!

 

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Topics: Customer Service, IP PBX, Business Telephone System, SIP, Events

Think voicemail is obsolete? Think again

Posted by Daniel Noworatzky on Sep 15, 2017 10:40:00 AM


Even in this digital age, your business can’t afford to ignore voicemail

There’s a lot of talk out there about the obsolescence of voicemail. But companies that don’t give importance to voicemail do so to the detriment of their customers' experience.

CRM.com reported that small- and mid-sized businesses experience up to 75% voicemail abandonment, referring to the people that call the company but hang up without leaving a message when transferred to voicemail.

This startling statistic is in part fueled by a lack of responsiveness on the part of the voicemail recipient. According to Nuance, 27% of those surveyed reported that when they get a voicemail, they feel burdened by the process of retrieving and listening to it, and 19% said they actually get annoyed when they receive a voicemail!

Luckily, it’s possible to have the best of both worlds and reap the benefits of voicemail while removing the hassle for company associates.

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Topics: IP PBX, Business Telephone System, Mobility, Productivity, voicemail

Don’t miss TeleDynamics’ 2017-2018 catalog

Posted by TeleDynamics on Aug 16, 2017 3:54:00 PM


Almost 3,000 products featured! Get it in print or online

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Topics: IP PBX, Trends, Leasing, Cloud, catalog

Improve your customers’ digital dexterity with VoIP

Posted by Daniel Noworatzky on Apr 12, 2017 3:39:00 PM

 

It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.

As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Trends, Network Design, Cloud

Let Grandstream’s UCM series enhance your internal communications

Posted by Guest Blogger on Mar 8, 2017 3:23:00 PM

 

Sneak preview of new enhancements coming later this year


By Kate Clavet, Marketing Specialist, Grandstream Networks

It’s becoming imperative for any business to have tools available that not only enhance their internal communication but also keep their customers coming back. With so little face time (thanks to the internet), a customer’s experience is increasingly important. Grandstream’s UCM IP PBX series is a practical way to manage your communication without compromising on features or emptying your wallet. After all, we’re always striving to improve our customer’s experience and, by extension, yours.

To maintain a high level of service, there must be tools in place that highlight efficiency and collect data so that customer service, lead follow-up, etc. can be measured. Without metrics and data for evaluation, maintaining a positive customer experience is nearly impossible. Grandstream wants to make that easier for you. In the second and third quarters of 2017, a lot of enhancements are coming your way.

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Topics: Customer Service, IP PBX, VoIP, Grandstream, Software Integration, Trends, Productivity

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

How micro-enterprises can benefit from VoIP

Posted by Daniel Noworatzky on Nov 23, 2016 10:44:00 AM

About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.

But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.

Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.

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Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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