When a customer complains that “the phones keep cutting out” or that “the video meetings are glitchy,” you know the pain of trying to track down the cause. Is it the internet provider? The PBX? The router? Maybe a burst of packet loss somewhere between branch offices? By the time you find the culprit, the customer’s already frustrated.

That’s why forward-thinking telecom pros are turning to a smarter, more proactive way to catch problems before users ever notice them. It’s called synthetic monitoring, and instead of waiting for real users to experience issues, it creates artificial “test calls” and “test meetings” that continuously check system performance from different points on the network. Think of it as a team of virtual users constantly making sure that every part of your VoIP and UC infrastructure is healthy and ready for the real thing.

In this article, we explain how synthetic monitoring works, how it differs from traditional passive monitoring, and why it's becoming an essential part of reliable VoIP and UC deployments. Understanding this approach can help you reduce downtime, speed up troubleshooting, and deliver a better experience all around.

Wi-Fi 7 is a game-changing advancement for Wi-Fi networks, and Grandstream has gone all out to take advantage of its capabilities. With the GWN7670 series of wireless access points, Grandstream offers the performance, flexibility, and reliability that modern wireless networks demand.

In this article, we review these extraordinary devices, highlighting the most recent additions, the GWN7670WM and GWN7670LR, and underscoring the most noteworthy features and functions they offer to businesses of all types seeking to deploy robust and reliable wireless networks.

We’ve all been there—staring at a screen, trying to catch a colleague’s expression through pixelated video or straining to hear a muffled comment that could change the course of the discussion. The Yealink MeetingBar A50 aims to make those moments a thing of the past. Designed with powerful AI and studio-grade audio-visual technology, it delivers a meeting experience so natural you might forget it’s virtual.

Now let’s take a closer look at what makes the A50 stand out—from its intelligent multi-camera system and beamforming microphones to its seamless platform integration and simple setup.

Hybrid and remote work have redefined the modern workplace. Teams now connect from headquarters, branch offices, home networks, coffee shops, and even while traveling — often switching between Wi-Fi, broadband, 5G, or satellite links in the process. With so many moving parts, keeping voice and video calls consistently clear can feel like an uphill battle. Dropped audio, frozen video, and lagging meetings are not only annoying, but they can be costly in terms of eroded productivity and hampered user experience.

This is where SD-WAN makes a difference. By intelligently orchestrating multiple types of connections, SD-WAN can turn this patchwork of networks into a reliable platform for communication. In this article, we’ll show you how SD-WAN helps overcome the pitfalls of underlay diversity, which mistakes to avoid when deploying it, and the best practices that ensure your UCaaS quality remains high. By the end of the article, you’ll be better equipped to assess your network strategy and support seamless collaboration no matter where your teams are working from.

One device, endless capabilities: Grandstream’s GCC6020 series brings together communications, security, VPN connectivity, and switching into a single, compact solution that seems almost unbelievable — until you see it in action.

This appliance combines an IP PBX, firewall, VPN router and network switch into one sleek platform. In this article, we examine the GCC6020 series and highlight its compelling characteristics for both small and mid-sized businesses. Read on to see how these devices make enterprise-grade performance easier and more affordable than ever.

Most networks weren’t built for AI. The question is: will yours keep pace with the surge in bandwidth, compute, and security demands, or fall behind? AI workloads push infrastructure further than traditional data center design ever anticipated, and the organizations that adapt fastest will gain a competitive edge.

In this article, we explore the key network considerations every business must address to prepare for an AI-driven future.

Businesses that value peak performance in communications will find that Yealink’s WH63-E2 headset delivers in every way. For professionals who spend long hours on calls, comfort and flexibility are non-negotiable. The Yealink WH63-E2 delivers both, offering multiple wearing styles and crystal-clear audio in one lightweight, reliable headset.

In this article, we review this impressive and versatile headset and explore the key features that make it appealing to both end users and resellers.

When you place a VoIP call or join a video meeting, the experience feels seamless—your voice and video just work. Behind the scenes, however, an invisible framework of computing models is orchestrating that experience, ensuring low latency, high reliability, and scalable performance.

Three of the most important concepts driving this evolution are cloud, edge, and fog computing. Each represents a distinct way of deploying compute power, and understanding their differences is key to building resilient VoIP and UC systems.

In this article, we demystify these models, explain how they shape the future of communications technologies, and show you where each one fits best in real-world deployments.

Yeastar recently announced a P-Series firmware update, delivering all-new cutting-edge features for its flagship IP PBX series. This release marks the first step forward in AI-driven business communications, and includes an all-new call flow designer, text-to-speech capabilities, smart call summaries, voicemail transcription, and more.

This article explores the must-know information about this update for resellers and customers alike.

Grandstream continues to prove it is a leading provider of award-winning UC and networking solutions with the release of its first tri-band Wi-Fi 7-certified access point. The GWN7672 is a powerful enterprise-grade access point that aids organizations in future-proofing their wireless networks for years to come.

Continually improving network capabilities is an important consideration for every business. In this article, we review Grandstream’s new cutting-edge device and explain why we believe it should be an essential part of your networking device arsenal.