Last week, we discussed centralized call processing and its benefits and potential pitfalls. In this article, we’ll examine another type of telephony infrastructure design for multisite enterprises: distributed call processing.
If you have customers that have not yet migrated to VoIP and are thinking about making the switch, this would be a great time to do it. According to the FCC, VoIP telephone subscriptions in the U.S. have been growing at a compound annual growth rate of 10% since 2013, and retail switch access has been declining by 11% annually during the same period. At that rate, VoIP subscribers now outnumber switched access customers, and ISDN connections are quickly sliding into obsolescence. SIP trunking is becoming the standard for PSTN connectivity.
To ensure a smooth transition, start by helping your customers answer these four basic questions to set them up for success.
Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others
In Part 1 of this series, we reviewed some advantages of cloud-based unified communications (UC). Among other things, we emphasized the ease of use, streamlined functionality, and cost savings of this platform as compared with a similar on-site deployment. However, there are situations where cloud-based UC is less advantageous. In this article, we look at the prerequisites for using UC over the cloud as well as some specific examples.
There are several ISPs (internet service providers) that can provide your business with high- and super-high speed internet access. These technologies include Metro Ethernet and Fiber to the Premises (FTTP) and offer speeds from several Mbps to 1 Gbps and beyond – but with a hefty price tag.
An alternative is the bonding of multiple ADSL/VDSL or cable lines to take advantage of the aggregate bandwidth of these connections while paying a comparably miniscule monthly cost. All that’s needed is a load balancing WAN router like Peplink’s Pepwave Balance 20 Dual-WAN Router.
Designed for small office and branch office use, not only does the Balance 20 router perform link bonding and load balancing, but it also offers an impressive array of additional features.
As one of the biggest expenses of any business, telecommunications solutions should be both reliable and cost-effective. One telephony network design aspect that can provide both is the direct connection of the IP phone system to a mobile network.
Here we explore two ways to do this, either of which not only achieves cost savings for the company but also enhances reliability by providing an additional redundant and overflow route.
Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.
Ensuring business continuity in case of unexpected service loss is an essential component of any IP telephone system. In a previous blog post we mentioned various failover mechanisms that can be deployed to address different scenarios. Here, we’ll take a closer look at two in particular: backup SIP trunk or ITSP, and failover servers. You may be surprised to discover how easy and affordable they are to set up – especially when compared with the costly alternative of service interruption.