TeleDynamics Think Tank

How Android converts IP phones to productivity centers

Posted by Daniel Noworatzky on Jan 18, 2017 3:40:00 PM

 

Grandstream and Ubiquiti add excitement to desk phones by leveraging the power of Android OS and a modern interface. By integrating the Android Operating System into the phone, thousands of business productivity applications like Skype, GoToMeeting, Gmail and more can be downloaded onto these phones from the Google Play store.

Advanced apps ranging from Pomodoro Technique Timer to more obvious solutions provided by Google Calendar will make workers in any industry more productive as they perform phone call campaigns and meetings with one device instead of two. The versatility that the Android platform provides is a huge differentiator that separates these phones from a typical IP phone.

Here we look at five SIP endpoints from Grandstream and Ubiquiti that use Android OS.

 

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Topics: SIP Phones, Business Telephone System, VoIP, SIP, Grandstream, Android, Productivity

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

For a safe new year, you need more than a firewall

Posted by Guest Blogger on Jan 4, 2017 3:21:00 PM

By John Macario, SVP of Product Management and Marketing at Edgewater Networks

The beginning of a new year is a time when many business managers reflect on learnings from the previous year and begin working on their goals for the current year. Business continuity and data security are, of course, top priorities and securing the network is a vital part of this. 

For network professionals, there is no word more fearsome than “breach.” A security breakdown can mean lost data, stolen secrets, expensive lawsuits, and more. According to IBM, the average cost of a data breach is now US$4 million. This is why nearly every organization that knows what's good for it now invests in antivirus, data loss prevention (DLP), and of course, firewalls.

These days, however, we need to protect more than just data. Enterprise communications have grown into a multi-billion dollar market, particularly due to the widespread adoption of VoIP and unified communications (UC) services. This presents a new challenge that firms will have to face in order to gain a winning edge: voice security. IP phone services present a whole new attack area to potential hackers, a frontier that firewalls simply cannot protect by themselves. The essence of this challenge lies in the fact that we're talking about two entirely different types of information transmission that, in turn, require different security solutions.

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Topics: QoS, VoIP, Network Security

Thought Video Conferencing Was Not for SMBs? Think Again.

Posted by Guest Blogger on Dec 7, 2016 3:13:00 PM

By Phil Bowers, Senior Marketing Manager, Grandstream Networks

For many businesses, video conferencing has traditionally been seen as being a pipe dream – something they would love to be able to utilize but cannot because of a variety of factors. But not anymore: the video conferencing marketplace is currently going through a major transformation.

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Topics: VoIP, SIP, Grandstream, Trends, Video Conferencing

How networks affect sound quality

Posted by Guest Blogger on Nov 30, 2016 3:41:00 PM

 

 

By Stefan Eriksson, Marketing and Communications Manager of Konftel

Remote meetings with poor quality audio are often exhausting. Misunderstandings become more likely because it’s difficult to hear nuances and other subtleties in conversation. So you want to aim for the best sound quality possible during teleconferences. The following is a quick explanation of different technical requirements for audio quality.

  • A purely mobile solution gives you great flexibility and mobility, but sometimes at the expense of sound quality. Many mobile operators now offer HD Voice in their networks, which delivers HD audio if the phone supports the technology.
  • Traditional analog telephony delivers an acceptable sound quality, but with limitations in frequency range. Sometimes known as telephone quality or narrowband.
  • VoIP, i.e., digital telephony via the data network (voice over IP), allows for extended frequency range, but with some compression. IP makes it possible to achieve superior audio quality, also called HD audio or wideband.
  • Remember that all local networks and accessories, e.g. Wi-Fi, DECT (wireless telephony) or Bluetooth®, affect the transmission capacity and can have an adverse impact on the sound quality.
  • All of Konftel’s phones and conference units offer HD audio in contexts where PBXs and networks support it.

 

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Topics: VoWi-Fi, QoS, Wireless, VoIP, Total Voice Solution, DECT

How micro-enterprises can benefit from VoIP

Posted by Daniel Noworatzky on Nov 23, 2016 10:44:00 AM

About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.

But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.

Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.

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Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility

A simple process for transitioning to VoIP

Posted by Daniel Noworatzky on Nov 16, 2016 3:40:00 PM

 

Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.

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Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity

Squeeze more mileage out of a legacy PBX

Posted by Daniel Noworatzky on Nov 9, 2016 3:40:00 PM

As the world moves inexorably towards all-IP, there are still businesses today that use a TDM (time division multiplexing) PBX-based phone system. Eventually, they will end up switching to an IP PBX when their old equipment becomes unserviceable or irreplaceable, but for whatever reason they have chosen not to migrate yet. Even so, there are ways to help these companies reap some advantages from VoIP technology while hanging onto their legacy system.

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Topics: Business Telephone System, VoIP, SIP

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

Achieve high availability without high cost!

Posted by Daniel Noworatzky on Oct 12, 2016 3:44:00 PM

Ensuring business continuity in case of unexpected service loss is an essential component of any IP telephone system. In a previous blog post we mentioned various failover mechanisms that can be deployed to address different scenarios. Here, we’ll take a closer look at two in particular: backup SIP trunk or ITSP, and failover servers. You may be surprised to discover how easy and affordable they are to set up – especially when compared with the costly alternative of service interruption.

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Topics: IP PBX, QoS, Business Telephone System, VoIP, Total Voice Solution, Business Continuity

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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