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TeleDynamics Think Tank

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

VoIP over cellular data networks

Posted by Daniel Noworatzky on Sep 23, 2020 10:48:00 AM

Now that working from home and dispersed workforces have become the new norm, connecting employees’ or company-issued smartphones to the enterprise IP PBX offers several advantages, including the ability to reach employees via their direct inward dial (DID) landline numbers, even though they are physically off-premise.

The technology that enables this is called VoIP over cellular data networks. In this article we detail how to enable it, the advantages of doing so and some potential issues to watch out for.

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Topics: OTT VOIP, IP PBX, Business Telephone System, VoIP, Mobility, mobile, Wi-Fi, Unified Communications

All about FreeSWITCH (and how it compares with Asterisk)

Posted by Daniel Noworatzky on Sep 9, 2020 10:51:00 AM

When researching options for upgrading your telephony network or installing one from scratch, you may have come across FreeSWITCH. This is a freely available open-source application server for real-time voice communications of various types, including voice over IP (VoIP). In this article we examine FreeSWITCH to help you determine if it is right for you, and how it compares with Asterisk.

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Topics: IP PBX, Business Telephone System, VoIP, Unified Communications, codecs

All about Asterisk

Posted by Daniel Noworatzky on Sep 2, 2020 10:48:00 AM

If you have been involved with telephony within the last decade, you will have heard of Asterisk as an open-source alternative to proprietary traditional and IP PBXs. If you’re considering Asterisk as a solution for your business, this article may be useful, as it will clarify what Asterisk is, how it can be implemented, and what kind of support you will need to ensure its viability as a solution.

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Topics: IP PBX, VoIP, Unified Communications, codecs

VoIP troubleshooting resources

Posted by Daniel Noworatzky on Aug 12, 2020 10:45:00 AM

As we celebrate Shark Week this week, we are reminded of the proverbial sharks faced by network engineers in the form of security breaches and technical issues. TeleDynamics has created a collection of resources to help you troubleshoot audio problems, secure your network, protect your telephone system from hackers, analyze voice packets, and more. In this article, we offer a compilation of some of our most popular resources, so you’ll have them handy. For each listing below, click on the blue heading to read the full article.

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Topics: Business Telephone System, VoIP, Network Security, Troubleshooting

Employing VoIP over satellite links

Posted by Daniel Noworatzky on May 6, 2020 10:50:00 AM

One of the most groundbreaking advantages of voice over IP technology is that, with the proper configurations, it is possible to install a voice endpoint anywhere in the world, as long as internet connectivity is available. But what happens if it is unavailable? For such cases, satellite access technology is quickly becoming an economically and technically viable solution.

Employing VoIP services over a satellite link can sometimes be challenging, due to the unique idiosyncrasies of the technology. In this article, we examine satellite internet links and how you can optimize VoIP implementation over satellite.

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Topics: VoIP, WAN technology

SIP trunks vs SIP extensions: Which to choose?

Posted by Daniel Noworatzky on Apr 8, 2020 10:50:00 AM

Telephony solutions come in all shapes and sizes and can be customized to suit the specific needs of each individual business. But with so many choices, it can be confusing for customers to distinguish between the various options available. This is no less the case when it comes to choosing a VoIP service.

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Topics: VoIP, SIP, Network Design, Cloud, WAN technology

Gettin’ jiggy with jitter

Posted by Daniel Noworatzky on Apr 1, 2020 10:49:00 AM

Jitter is one of the most common causes of substandard voice communications over IP networks. This article provides an overview of jitter and how it influences voice applications, as well as methods for resolving it on your networks.

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Topics: QoS, VoIP, Troubleshooting, Network Design, Unified Communications

How to use SNMP to monitor your VoIP network

Posted by Daniel Noworatzky on Mar 4, 2020 10:47:00 AM

Wouldn’t it be great to have superhero X-ray vision that allows you to understand, in a single glance, what is going on with the voice traffic on your network? In fact, it is possible to do so using the Simple Network Management Protocol (SNMP). In this article, we take a look at this protocol and highlight the special features it has up its sleeve to help you with your VoIP monitoring needs.

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Topics: QoS, VoIP, Troubleshooting, Voice Protocols

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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