Great service since 1981 | TeleDynamics distributes wholesale telecom equipment & supplies to qualified dealers and installers only

Become a Dealer Now

Great service since 1981

TeleDynamics Think Tank

Gettin’ jiggy with jitter

Posted by Daniel Noworatzky on Apr 1, 2020 10:49:00 AM

Jitter is one of the most common causes of substandard voice communications over IP networks. This article provides an overview of jitter and how it influences voice applications, as well as methods for resolving it on your networks.

Read More

Topics: QoS, VoIP, Network Design, Unified Communications

How to use SNMP to monitor your VoIP network

Posted by Daniel Noworatzky on Mar 4, 2020 10:47:00 AM

Wouldn’t it be great to have superhero X-ray vision that allows you to understand, in a single glance, what is going on with the voice traffic on your network? In fact, it is possible to do so using the Simple Network Management Protocol (SNMP). In this article, we take a look at this protocol and highlight the special features it has up its sleeve to help you with your VoIP monitoring needs.

Read More

Topics: QoS, VoIP, Troubleshooting, Voice Protocols

How to capture voice packets for troubleshooting VoIP

Posted by Daniel Noworatzky on Feb 26, 2020 10:47:00 AM

One of the best methods for troubleshooting problems on the network to pinpoint the cause of poor voice quality or a disruption of VoIP services is to capture voice packets in real time and store them so we can analyze them later. When people call TeleDynamics tech support, we sometimes ask them to show us their packet capture files so we can help identify the issue. In this article, we examine practical methods for capturing voice packets at various locations within the network.

Read More

Topics: VoIP, Troubleshooting

Highlights from ITEXPO

Posted by Daniel Noworatzky on Feb 19, 2020 10:53:00 AM

Couldn't make ITEXPO in Ft. Lauderdale last week? Here's a recap.

This year at ITEXPO we saw a number of new events and happenings. There was a good attendee and exhibitor turnout, despite the fact that all of the Chinese factories and representatives were unable to attend due to the coronavirus. Nonetheless, the products and services from these manufacturers were on full display. The attendees expected nothing less from the #TECHSUPERSHOW! 

Read More

Topics: VoIP, Trends, Network Security, Events, SD-WAN, IoT, Unified Communications

Troubleshooting poor voice quality on VoIP systems

Posted by Daniel Noworatzky on Feb 12, 2020 10:50:00 AM

One of the most challenging problems that you may face as a voice engineer is dealing with poor voice quality on VoIP systems. It’s often much easier to deal with problems where something stops working completely, rather than trying to resolve an intermittent fault such as bad voice quality.

Many things can cause poor voice quality, and the methodology to investigate those causes is not always readily clear. In this article, we’ll share some tips on where to start and what to do, so that you can quickly identify and diagnose the problem.

Read More

Topics: Business Telephone System, VoIP, Troubleshooting

Private, public and hybrid cloud deployments for VoIP services

Posted by Daniel Noworatzky on Dec 4, 2019 10:46:00 AM

The cloud is used to offer services directly to the end user, as well as to provide a platform on which vendors can develop their online applications (including VoIP) for their customers. In a previous article, we covered SaaS, PaaS and IaaS as the three most prominent cloud-based models that are used to offer services to clients. In this article, we take a more in-depth look at the various cloud deployment models that are available (including private, public and hybrid) and how they are useful for businesses of different sizes. The article concludes with the factors to consider when choosing which deployment model to use when offering VoIP and other cloud services to your customers.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud, Business Strategy, Unified Communications

How virtualization revolutionizes VoIP deployment

Posted by Daniel Noworatzky on Nov 6, 2019 10:52:00 AM

Redundancy and scalability are important for VoIP systems. Virtualization makes both of these easier, less costly, and more efficient. Coupled with cloud services, virtualization has revolutionized how network services are provided, and in particular, how VoIP deployment is executed.

In this article, we explain what virtualization is, the trends governing its newest technologies, and how all of this can be leveraged for use with VoIP services.

Read More

Topics: VoIP, Trends, Productivity, Network Design

How to optimize your WAN connectivity for VoIP

Posted by Daniel Noworatzky on Aug 28, 2019 10:53:00 AM

The choice of WAN technology and how it is deployed have a huge impact on the reliability and quality of voice services. For this reason, precautions must be taken to optimize WAN services for voice. In this article, we review best practices for achieving this.

Read More

Topics: VoIP, Network Design, SD-WAN, Unified Communications, WAN technology

VoIP products and services for micro-enterprises

Posted by Daniel Noworatzky on Jul 3, 2019 10:48:00 AM

If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.

Read More

Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility, Headsets, Leasing, Video Conferencing, conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya

How to troubleshoot VoIP problems caused by your firewall

Posted by Daniel Noworatzky on Jun 5, 2019 10:44:00 AM

 

A firewall is a vital component of any enterprise network. But, it can also wreak havoc on the operation of VoIP implementations. In this article, we address the most common problems a firewall can introduce to an IP telephony network, as well as best practices for avoiding or remedying them.

Read More

Topics: VoIP, Network Security, Troubleshooting, Network Design, firewall

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

Receive New Articles by Email

BiBA-2017-silver-midres.jpg

Recent Posts

click here to download our step-by-step guide to using Wireshark for troubleshooting VoIP
Grandstream HT Gateway spec comparison table download
New Call-to-action
Download TeleDynamics' Guide to Media Gateways
Grandstream GWN7610 Product Review