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TeleDynamics Think Tank

VoIP products and services for micro-enterprises

Posted by Daniel Noworatzky on Jul 3, 2019 10:48:00 AM

If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.

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Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility, Headsets, Leasing, Video Conferencing, conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya

How to troubleshoot VoIP problems caused by your firewall

Posted by Daniel Noworatzky on Jun 5, 2019 10:44:00 AM

 

A firewall is a vital component of any enterprise network. But, it can also wreak havoc on the operation of VoIP implementations. In this article, we address the most common problems a firewall can introduce to an IP telephony network, as well as best practices for avoiding or remedying them.

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Topics: VoIP, Network Security, Troubleshooting, Network Design, firewall

Base your telephony network on Avaya J series phones

Posted by Daniel Noworatzky on May 29, 2019 10:46:00 AM

Product Review

Avaya’s J series phones offer a wide range of options with four models to choose from. From the entry level J129 through to the high-performance J179, these phones are ideal for fulfilling the needs of virtually any enterprise user. The range of features that the J series phones deliver are sufficient for most businesses to base their entire telephony networks solely on these devices. This greatly simplifies implementation, maintains a consistency across the network, and allows you to take advantage of some of the most advanced features these phones provide.

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Topics: SIP Phones, VoIP, Product Review, Bluetooth, Wi-Fi, Avaya

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

How IPv6 Benefits VoIP

Posted by Daniel Noworatzky on Mar 20, 2019 10:50:00 AM

Internet Protocol Version 6 is the next-generation protocol on which the future of the internet, and a huge part of telecommunications in general, is based. In this article, we review the characteristics of IPv6 and examine its benefits and challenges when applied to voice over IP, as well as suggest some practical tips for your deployments.

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Topics: VoIP, Trends

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

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Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

VoIP protocols: H.323 and MGCP as alternatives to SIP

Posted by Daniel Noworatzky on Mar 6, 2019 10:52:00 AM

Part 2 of 2

When it comes to VoIP signaling, SIP is by far the most widely-used protocol. But, there are other protocols, as well, and being familiar with them is helpful when establishing interoperability between systems or deploying specialized installations. In this article, we’ll discuss the H.323 protocol suite and the media gateway control protocol (MGCP), and look at applications for which they are best suited.

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Topics: VoIP, Network Design, Gateway, Voice Protocols

Best practices for connecting faxes to IP networks

Posted by Daniel Noworatzky on Feb 27, 2019 10:46:00 AM

As widespread as IP telephony and unified communications are, it is often assumed that all analog technologies leveraging telephony systems have advanced sufficiently to use VoIP. However, this is not the case. There are several useful and, for some businesses, vital applications that continue to operate in analog form. In this article, we’ll look at fax machines specifically, and how to integrate them into your VoIP network.

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Topics: VoIP, Peripherals, Gateway, FoIP

Keep your VoIP E911 service in compliance with this checklist

Posted by Daniel Noworatzky on Feb 6, 2019 10:51:00 AM

Enhanced 911 (E911) works differently for VoIP than for PSTN landlines. With a few simple steps, you can make sure that 911 operators and first responders receive accurate location information from calls made from your network, so you can protect your workers and stay compliant with the prevailing regulations. To cover your bases, use our handy checklist below.
 

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Topics: VoIP, regulations, E911

VoIP and the law: Your rights and obligations

Posted by Daniel Noworatzky on Jan 30, 2019 11:50:00 AM

Even as VoIP has become widespread, governments are still figuring out how to regulate it. In the United States, the Federal Communications Commission (FCC) is responsible for creating the regulatory framework for both the PSTN (public switched telephone network) and VoIP telephony.

In this article, we look at how FCC regulations affect both internal enterprise VoIP installations and Internet Telephony Service Providers (ITSPs), and how they impact your VoIP deployments.

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Topics: VoIP, Trends, regulations

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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