--- title: TeleDynamics Think Tank | Business Telephone System (8) description: Business Telephone System | Business Telephone Systems Blog (8) --- [Skip to content](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#main-content) [(800) 847-5629](tel:+1(800)%20847-5629) Search [Become a Dealer](https://www.teledynamics.com/become-dealer) [Log In](http://www.teledynamics.com/) - Products - [Full Product Catalog](https://www.teledynamics.com/catalog) - [VOIP and UC](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab2) - [Business Equipment](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab3) - [Consumer Electronics](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab4) - [Computer and Networking](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab5) - [Outdoor Products](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab6) - [Home and Personal Care](https://info.teledynamics.com/blog/topic/business-telephone-system/page/8#tab7) - 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[Manufacturers](https://www.teledynamics.com/manufacturers) - [Support](https://www.teledynamics.com/contentpages/helpdesk) - [Think Tank Blog](https://info.teledynamics.com/blog) ## TeleDynamics Think Tank ## [Turn your equipment costs into an OpEx using a DaaS model](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) Posted by [Adam Oliver](https://info.teledynamics.com/blog/author/adam-oliver) on Jun 26, 2019, 10:44:00 AM - [Tweet](https://twitter.com/share) [![Device as a Service (Daas) illustration: OpEx vs. CapEx](https://info.teledynamics.com/hubfs/blog-images/opex-capex1200x630.jpg)](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) Device as a service (DaaS) is a growing trend for all types of companies who don’t want to tie up their capital in business equipment. With DaaS, you rent the equipment for a small monthly fee without having to pay anything up front, and the monthly payments count as an operating expense rather than as a capital expense. Offering a DaaS equipment rental program to your customers is a great way to provide equipment for companies who might not have the budget allocated to buy equipment, or who would prefer to account for the expense as an operating expense. In this article, we show you how you can easily offer a DaaS rental program to your customers. [Read More](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/turn-your-equipment-costs-into-an-opex-using-a-daas-model#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Trends](https://info.teledynamics.com/blog/topic/trends) ## [Three elements of a great interactive voice response (IVR)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Apr 3, 2019, 10:49:00 AM - [Tweet](https://twitter.com/share) [![Smiling woman lying on a lawn, talking on the phone](https://info.teledynamics.com/hubfs/blog-images/girl-on-the-phone-on-grass1200x627.jpg)](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) *Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.* **By Allison Smith, The IVR Voice.com** When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval. It’s a rare thing when prospective clients approach me *before* the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree. [Read More](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/three-elements-of-a-great-interactive-voice-response-ivr#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [The missing piece in the phone system installer's puzzle](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) Posted by [Guest Blogger](https://info.teledynamics.com/blog/author/guest-blogger) on Mar 13, 2019, 10:51:00 AM - [Tweet](https://twitter.com/share) [![puzzle with a missing piece](https://info.teledynamics.com/hubfs/blog-images/missing-puzzle-piece1200x627.jpg)](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) ***Three reasons your customer should not be recording their own IVR greetings*** *Introducing an exclusive offer for TeleDynamics dealers - see details below!* **By Allison Smith, The IVR Voice.com** You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems. You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing. [Read More](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/the-missing-piece-in-the-phone-system-installers-puzzle#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Outsourcing](https://info.teledynamics.com/blog/topic/outsourcing), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution) ## [What’s impressive about Panasonic’s KX-TGP600 SIP-DECT phone system](https://info.teledynamics.com/blog/whats-impressive-about-panasonics-kx-tgp600-sip-dect-phone-system) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Feb 19, 2019, 10:52:00 AM - [Tweet](https://twitter.com/share) [![Panasonic KX-TGP600 cordless phone system image](https://info.teledynamics.com/hubfs/blog-images/Panasonic-KX-TGP600-1200x627B.jpg)](https://info.teledynamics.com/blog/whats-impressive-about-panasonics-kx-tgp600-sip-dect-phone-system) ***Product Review*** Panasonic has introduced the [KX-TGP600 cordless telephony base station plus handset package](https://www.teledynamics.com/#/productdetails/KX-TGP600), offering all of the benefits of DECT and SIP technologies in a sleek, elegant and turnkey solution, for an incredibly affordable price. Requiring only an internet connection and a subscription to an online SIP provider, your SMB can be up and running with a telecom system within minutes.  [Read More](https://info.teledynamics.com/blog/whats-impressive-about-panasonics-kx-tgp600-sip-dect-phone-system) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/whats-impressive-about-panasonics-kx-tgp600-sip-dect-phone-system#comments-listing) Topics: [SIP Phones](https://info.teledynamics.com/blog/topic/sip-phones), [Wireless](https://info.teledynamics.com/blog/topic/wireless), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [SIP](https://info.teledynamics.com/blog/topic/sip), [DECT](https://info.teledynamics.com/blog/topic/dect), [Product Review](https://info.teledynamics.com/blog/topic/product-review), [Panasonic](https://info.teledynamics.com/blog/topic/panasonic) ## [How to troubleshoot voice quality problems in VoIP phone systems](https://info.teledynamics.com/blog/how-to-troubleshoot-voice-quality-problems-in-voip-phone-systems) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Nov 21, 2018, 10:46:00 AM - [Tweet](https://twitter.com/share) [![data network engineer troubleshooting](https://info.teledynamics.com/hubfs/blog-images/data-network-troubleshooting1200x627.jpg)](https://info.teledynamics.com/blog/how-to-troubleshoot-voice-quality-problems-in-voip-phone-systems) ***How to deal with jitter, packet loss, latency and signaling delay*** Some of the most difficult issues to troubleshoot on a network are failures resulting in a degradation of service, a slowdown in speed, or intermittent connectivity, as opposed to a complete disruption in service. When it comes to troubleshooting issues involving VoIP, this becomes even more acute. Intermittent, low-quality, and metallic-sounding voice, as well as erratic connectivity between VoIP end devices, are all network problems falling into this difficult-to-diagnose category. Almost all such malfunctions are due to a faulty implementation (or lack thereof) of quality of service mechanisms. In this article, we will look at some of the most common failures of this type, what they sound like, and what should be done to verify and rectify the problems. [Read More](https://info.teledynamics.com/blog/how-to-troubleshoot-voice-quality-problems-in-voip-phone-systems) 5 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-to-troubleshoot-voice-quality-problems-in-voip-phone-systems#comments-listing) Topics: [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [SIP](https://info.teledynamics.com/blog/topic/sip), [Troubleshooting](https://info.teledynamics.com/blog/topic/troubleshooting) ## [QoS for VoIP networks: IntServ versus DiffServ](https://info.teledynamics.com/blog/qos-for-voip-networks-intserv-versus-diffserv) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Oct 17, 2018, 10:48:00 AM - [Tweet](https://twitter.com/share) [![Row of workers talking on the phone with headsets, in front of their computers](https://info.teledynamics.com/hubfs/blog-images/IntServ-vs-DiffServ-image.jpg)](https://info.teledynamics.com/blog/qos-for-voip-networks-intserv-versus-diffserv) Your customer using a legacy phone system decides to switch to voice over internet protocol (VoIP). They install an IP PBX and buy some IP phones. Great, they’re all set, right? Wrong. Without configuring their data network for quality of service (QoS), they will experience a severe deterioration in voice quality and may regret making the decision to switch. Yes, the IP PBX and the IP endpoints will already be configured for QoS. But what about other parts of the network like the pre-existing routers, switches and firewall? All it takes is one missing link for the whole system to be compromised. QoS is a big topic. In this article, we’ll look at two main approaches to QoS: IntServ and DiffServ, their strengths and limitations, and when to use which one. [Read More](https://info.teledynamics.com/blog/qos-for-voip-networks-intserv-versus-diffserv) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/qos-for-voip-networks-intserv-versus-diffserv#comments-listing) Topics: [QoS](https://info.teledynamics.com/blog/topic/qos), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Routers](https://info.teledynamics.com/blog/topic/routers), [Network Design](https://info.teledynamics.com/blog/topic/network-design), [Switches](https://info.teledynamics.com/blog/topic/switches) ## [Customizing a VoIP deployment for your multisite customer](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Oct 10, 2018, 10:48:00 AM - [Tweet](https://twitter.com/share) [![frog-bird-hybrid-animal](https://info.teledynamics.com/hubfs/blog-images/frog-bird-hybrid-shutterstock_1063789505.jpg)](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer)   Over the past few weeks we’ve looked at different ways to structure multisite VoIP deployments. The truth is, each business is unique and sometimes a customized architecture is needed. In this article we look at a hybrid solution. A hybrid call processing deployment allows you to craft a solution that is perfectly tailored to a specific customer’s needs. [Read More](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/customizing-a-voip-deployment-for-your-multisite-customer#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Network Design](https://info.teledynamics.com/blog/topic/network-design) ## [How and when to deploy distributed call processing in a multisite environment](https://info.teledynamics.com/blog/how-and-when-to-deploy-distributed-call-processing-in-a-multisite-environment) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Oct 3, 2018, 10:54:00 AM - [Tweet](https://twitter.com/share) [![business structure with different locations around the world](https://info.teledynamics.com/hubfs/blog-images/distributed-call-processing-featured.jpg)](https://info.teledynamics.com/blog/how-and-when-to-deploy-distributed-call-processing-in-a-multisite-environment) Last week, we discussed centralized call processing and its benefits and potential pitfalls. In this article, we’ll examine another type of telephony infrastructure design for multisite enterprises: distributed call processing. [Read More](https://info.teledynamics.com/blog/how-and-when-to-deploy-distributed-call-processing-in-a-multisite-environment) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-and-when-to-deploy-distributed-call-processing-in-a-multisite-environment#comments-listing) Topics: [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Business Continuity](https://info.teledynamics.com/blog/topic/business-continuity), [Network Design](https://info.teledynamics.com/blog/topic/network-design), [Business Strategy](https://info.teledynamics.com/blog/topic/business-strategy) ## [How to set up centralized call processing in a multisite enterprise](https://info.teledynamics.com/blog/how-to-set-up-centralized-call-processing-in-a-multisite-enterprise) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Sep 26, 2018, 3:53:00 PM - [Tweet](https://twitter.com/share) [![man in a data center room](https://info.teledynamics.com/hubfs/central-call-blog-image.jpg)](https://info.teledynamics.com/blog/how-to-set-up-centralized-call-processing-in-a-multisite-enterprise) Enterprises with multiple sites have a variety of options when it comes to their IP telephony infrastructure. Which setup will best meet their needs depends on the answers to questions such as: - Where should the call processing take place? - Where should calls to the PSTN exit the network? - Where should incoming calls connect to the corporate network? These decisions depend on the nature of the underlying network infrastructure that will carry the IP telephony services, as well as other considerations such as the location of the remote sites, the dial plan, and cost. In this article, we discuss the centralized call processing model and how to avoid common complications with its deployment. [Read More](https://info.teledynamics.com/blog/how-to-set-up-centralized-call-processing-in-a-multisite-enterprise) 0 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/how-to-set-up-centralized-call-processing-in-a-multisite-enterprise#comments-listing) Topics: [IP PBX](https://info.teledynamics.com/blog/topic/ip-pbx), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Network Design](https://info.teledynamics.com/blog/topic/network-design), [Gateway](https://info.teledynamics.com/blog/topic/gateway) ## [Tips for streamlining dial plan normalization in multisite VoIP deployments](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) Posted by [Daniel Noworatzky](https://info.teledynamics.com/blog/author/daniel-noworatzky) on Sep 12, 2018, 3:52:00 PM - [Tweet](https://twitter.com/share) [![two colleagues talking on the phone](https://info.teledynamics.com/hubfs/multisite-deployment-image.jpg)](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) Implementing telephony solutions in an enterprise environment can be daunting. The level of difficulty and complexity usually escalates with the number of end users. Implementing a telephony solution in a multisite environment takes the complexity to a different level altogether. In this article we offer up some tips for streamlining the implementation of a multisite VoIP deployment so the company can derive the maximum benefit from the solution. [Read More](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments) 2 Comments [Click here to read/write comments](https://info.teledynamics.com/blog/tips-for-streamlining-dial-plan-normalization-in-multisite-voip-deployments#comments-listing) Topics: [Customer Service](https://info.teledynamics.com/blog/topic/customer-service), [Business Telephone System](https://info.teledynamics.com/blog/topic/business-telephone-system), [VoIP](https://info.teledynamics.com/blog/topic/voip), [Total Voice Solution](https://info.teledynamics.com/blog/topic/total-voice-solution), [Network Design](https://info.teledynamics.com/blog/topic/network-design) [Previous](https://info.teledynamics.com/blog/topic/business-telephone-system/page/7) [All posts](https://info.teledynamics.com/blog/all) [Next](https://info.teledynamics.com/blog/topic/business-telephone-system/page/9) ## Welcome to our Think Tank In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry. If you would like elaboration on a specific topic, please let us know in the comments section. Happy reading and thanks for stopping by! ### Receive New Articles by Email ![BiBA-2017-silver-midres](https://info.teledynamics.com/hs-fs/hubfs/Teledynamics_August2024/Images/BiBA-2017-silver-midres.jpg?width=170&name=BiBA-2017-silver-midres.jpg "BiBA-2017-silver-midres") ### Recent Posts - [Green communications: how to reduce UC and VoIP energy costs](https://info.teledynamics.com/blog/green-communications-how-to-reduce-uc-and-voip-energy-costs) - [Grandstream GWN7673: Wi-Fi 7 performance without the 6 GHz band](https://info.teledynamics.com/blog/grandstream-gwn7673-wi-fi-7-performance-without-the-6-ghz-band) - [Yealink WH64 hits the sweet spot for business headsets](https://info.teledynamics.com/blog/yealink-wh64-hits-the-sweet-spot-for-business-headsets) - [Yeastar AI: from employee assistance to smart customer interactions](https://info.teledynamics.com/blog/yeastar-ai-from-employee-assistance-to-smart-customer-interactions) - [UC and VoIP auto-provisioning: common pitfalls to avoid](https://info.teledynamics.com/blog/uc-and-voip-auto-provisioning-common-pitfalls-to-avoid) ### Posts by Topic - 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