If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.

Device as a service (DaaS) is a growing trend for all types of companies who don’t want to tie up their capital in business equipment. With DaaS, you rent the equipment for a small monthly fee without having to pay anything up front, and the monthly payments count as an operating expense rather than as a capital expense.

Offering a DaaS equipment rental program to your customers is a great way to provide equipment for companies who might not have the budget allocated to buy equipment, or who would prefer to account for the expense as an operating expense. In this article, we show you how you can easily offer a DaaS rental program to your customers.

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

Product Review

Panasonic has introduced the KX-TGP600 cordless telephony base station plus handset package, offering all of the benefits of DECT and SIP technologies in a sleek, elegant and turnkey solution, for an incredibly affordable price. Requiring only an internet connection and a subscription to an online SIP provider, your SMB can be up and running with a telecom system within minutes. 

How to deal with jitter, packet loss, latency and signaling delay

Some of the most difficult issues to troubleshoot on a network are failures resulting in a degradation of service, a slowdown in speed, or intermittent connectivity, as opposed to a complete disruption in service.

When it comes to troubleshooting issues involving VoIP, this becomes even more acute. Intermittent, low-quality, and metallic-sounding voice, as well as erratic connectivity between VoIP end devices, are all network problems falling into this difficult-to-diagnose category.

Almost all such malfunctions are due to a faulty implementation (or lack thereof) of quality of service mechanisms. In this article, we will look at some of the most common failures of this type, what they sound like, and what should be done to verify and rectify the problems.

Your customer using a legacy phone system decides to switch to voice over internet protocol (VoIP). They install an IP PBX and buy some IP phones. Great, they’re all set, right? Wrong. Without configuring their data network for quality of service (QoS), they will experience a severe deterioration in voice quality and may regret making the decision to switch. Yes, the IP PBX and the IP endpoints will already be configured for QoS. But what about other parts of the network like the pre-existing routers, switches and firewall? All it takes is one missing link for the whole system to be compromised.

QoS is a big topic. In this article, we’ll look at two main approaches to QoS: IntServ and DiffServ, their strengths and limitations, and when to use which one.

Over the past few weeks we’ve looked at different ways to structure multisite VoIP deployments. The truth is, each business is unique and sometimes a customized architecture is needed. In this article we look at a hybrid solution. A hybrid call processing deployment allows you to craft a solution that is perfectly tailored to a specific customer’s needs.

Last week, we discussed centralized call processing and its benefits and potential pitfalls. In this article, we’ll examine another type of telephony infrastructure design for multisite enterprises: distributed call processing.

Enterprises with multiple sites have a variety of options when it comes to their IP telephony infrastructure. Which setup will best meet their needs depends on the answers to questions such as:

• Where should the call processing take place?
• Where should calls to the PSTN exit the network?
• Where should incoming calls connect to the corporate network?

These decisions depend on the nature of the underlying network infrastructure that will carry the IP telephony services, as well as other considerations such as the location of the remote sites, the dial plan, and cost.

In this article, we discuss the centralized call processing model and how to avoid common complications with its deployment.