The quality and reliability of telephone calls placed over the Internet (voice over Internet protocol – or VoIP – calls) keep getting better, and often callers cannot tell the difference between calls placed over an IP network and a traditional phone line. That said, VOIP calls do sometimes get dropped and here we examine a few of the causes and tips for troubleshooting them.
Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP
One hesitation some companies have in moving over to a full IP business telephone system revolves around concerns over using the 911 emergency call service. Do companies really need a back-up PSTN line to make emergency calls? How reliable is emergency dialing over the Internet?
Topics: IP PBX, Business Telephone System, VoIP, SIP, Trends
Because VOIP telephone systems send voice over a packet network, they are just as vulnerable to data breaches and cyberattacks as any other IP (Internet protocol) application. According to The Sileo Group, a data security think tank, fully 60% of small companies go out of business within a year of a data security breach.
“Cybercrimes hit companies of all sizes and affect their bottom line to the tune of several years of profit,” asserts John Sileo, CEO of The Sileo Group.
The good news is, if your data network is secure, your VOIP voice transmissions are in some ways even more secure than a traditional analog phone system. And most risks can be mitigated by putting some basic best practices in place.
Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Network Security
Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends
Most people understand that VOIP allows you to make calls over the Internet, thus saving lots of money in long-distance calls. But VOIP can also be a powerful productivity booster, even for businesses that don’t make a lot of long distance calls. Because IP telephony moves seamlessly between voice and data on the same network, it allows functionality that is not possible when voice is transmitted separately. Here we look at a dozen cool examples of this.
Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Mobility (including remote work)
The pros and cons of cloud-based versus onsite VoIP servers
Topics: Outsourcing, IP PBX, QoS, Business Telephone System, VoIP
