The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.
Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility (including remote work), Videoconferencing, Cloud, Unified Communications
Now that working from home and dispersed workforces have become the new norm, connecting employees’ or company-issued smartphones to the enterprise IP PBX offers several advantages, including the ability to reach employees via their direct inward dial (DID) landline numbers, even though they are physically off-premise.
The technology that enables this is called VoIP over cellular data networks. In this article we detail how to enable it, the advantages of doing so and some potential issues to watch out for.
Topics: OTT VOIP, IP PBX, Business Telephone System, VoIP, Mobility (including remote work), Mobile, Wi-Fi, Unified Communications
The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.
So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.
Topics: Firmware Upgrades, Mobility (including remote work), Videoconferencing, Business Continuity, Conferencing, Productivity, Cloud, Business Strategy, Unified Communications, Konftel
With more employees working from home to comply with social distancing measures currently in place, TeleDynamics has been getting a lot of requests for help with getting employees operational from home. In this article, we will review a number of ways you can enable an employee to use their company IP phone from home, as well as other methods for making and receiving calls without the need for special hardware.
Topics: SIP Phones, Mobility (including remote work), Mobile, Cloud, Voicemail, Switches, Microsoft
In this article we take a look at the Panasonic KX-TPA68 SIP-DECT cordless desk phone, a next-generation cordless communication terminal designed for the KX-TGP600 SIP-DECT cordless phone system. Keep reading to learn about some of the features that makes this modern and elegant desk phone ideal for all types of small to medium-sized businesses.
Topics: Business Telephone System, SIP, Mobility (including remote work), Cordless, DECT, Product Review, Panasonic
5G is emerging onto the telecom landscape. What’s new and different about it? 5G does indeed promise phenomenal potential. In this article we examine 5G and its applications for unified communications.
Topics: Trends, Mobility (including remote work), IoT, Unified Communications, WAN Technology
Product Review
The Snom M700 DECT base station is ideal for companies requiring wireless coverage across multiple floors or throughout large buildings. Extensible to more than 250 base stations per installation and up to 1,000 connected handsets, this wireless telephony solution can serve organizations of literally all sizes. Its powerful DECT signal can traverse floors and walls, so the sky is literally the limit on how high the system can go! We review the Snom M700 base station, the Snom M5 repeaters, and the compatible cordless handsets (M85, M65 and M25) in this article.
Topics: Mobility (including remote work), Cordless, DECT, Network Design, Product Review, Customer Success Story, VTech, Snom
If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.
Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility (including remote work), Headsets, Leasing, Videoconferencing, Conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya
(Product Review)
Yealink’s T5 series phones have been at the forefront of innovation. These phones have successfully combined multiple mature technologies to offer products with the perfect balance between simplicity and functionality. Yealink has remained true to this legacy with the introduction of the VP59, its newest flagship smart videophone.
Topics: SIP Phones, Yealink, Mobility (including remote work), Cordless, DECT, Videoconferencing, Android, Productivity, Product Review, Bluetooth, Wi-Fi, Unified Communications
Product Review
Have you ever wanted to bring your teleconference with you wherever you go? You may be visiting a client and need to add some partners back at headquarters into the discussion, and there’s no readily available conference phone to use on the premises. No problem, just whip out your Avaya B109 conference phone, pair it with your mobile phone, and begin the conversation!
Topics: Mobility (including remote work), Conferencing, Product Review, Unified Communications, Avaya
