Ignore them at your own risk!
As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.
It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!
Topics: VoIP, SIP, Software Integration, Trends, Mobility (including remote work), Productivity, Events
When to use VoLTE vs. an OTT voice app
In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.
In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.
Topics: OTT VOIP, Business Telephone System, VoIP, Software Integration, Trends, Mobility (including remote work), Mobile
A useful yet vastly underused functionality of SIP is what is known as presence technology. According to Salesforce, 86% of executives surveyed blamed lack of collaboration or ineffective communication for workplace failures. This is where presence can help.
Topics: Business Telephone System, VoIP, SIP, Mobility (including remote work), Productivity
Quantum-leap technology advancements will enable on-demand services anytime, anywhere, with ubiquitous connectivity.
by Laureen R. Cook, Principal Telecoms, Media and Technology Advisor, IFC (World Bank)
Nordic Mobile Telephony (NMT) was introduced as the first 1G system in the Scandinavian countries in 1982. 2G was commercially deployed in 1992 and 3G launched commercially in 2001, allowing mobile data as a mainstream service. 4G has been deployed since 2012, and is still being deployed around the world in developing markets, and 5G is on the horizon for the early- to mid-2020s. On average, we deploy a new generation of mobile communications every 10 years. In 25 years’ time, we will have deployed 7G and be well underway with design of the specifications for 8G, where wireless high-definition video streaming and virtual reality are part of the everyday norm. We will have transformed ourselves from the Digital Era of the 1990s to 2020, to the Digital Era of Automation from 2020 and beyond, which will be an all-immersive, high-definition user experience, taking us seamlessly from Gigabytes GB = 109 of data to Zettabytes ZB = 1021.
Topics: Wireless, Business Telephone System, Trends, Mobility (including remote work), Network Security, Mobile, Network Design
About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.
But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.
Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.
Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility (including remote work)
Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.
Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility (including remote work), Cordless, Headsets, Conferencing
Grandstream, well known throughout the world for their SIP communications solutions, will soon expand those solutions by offering a new line of Wi-Fi devices. Grandstream’s entrance into the Wi-Fi marketplace will feature a Wi-Fi access point, the GWN7610, and they will soon thereafter launch a Gigabit VPN router, which will be called the GWN7000. This product line will be a new mainstay product category from Grandstream, and it will be expanded moving forward to include a variety of routers and access points with various capabilities.
Topics: Wireless, Grandstream, Trends, Mobility (including remote work)
Businesses are constantly trying to boost productivity so they can do more – and grow more – with less. SIP telephony is a great example of this. Compared with legacy PBX-based phone systems, IP phone systems allow companies to do much more, with less hardware and fewer resources.
Topics: IP PBX, Business Telephone System, SIP, Total Voice Solution, Trends, Mobility (including remote work)
These features absolutely must be in your IP PBX suite offering
When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility (including remote work)
We get a lot of questions at TeleDynamics about headsets, so hopefully this post will help answer some of them. Most questions revolve around whether buying headsets is worth the investment, and whether to get corded or wireless.
Topics: SIP Phones, Wireless, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Mobility (including remote work), Headsets
