In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.

So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.

Topics: Firmware Upgrades, Mobility (including remote work), Videoconferencing, Business Continuity, Conferencing, Productivity, Cloud, Business Strategy, Unified Communications, Konftel

Redundancy and scalability are important for VoIP systems. Virtualization makes both of these easier, less costly, and more efficient. Coupled with cloud services, virtualization has revolutionized how network services are provided, and in particular, how VoIP deployment is executed.

In this article, we explain what virtualization is, the trends governing its newest technologies, and how all of this can be leveraged for use with VoIP services.

Topics: VoIP, Trends, Productivity, Network Design

Sneak a peek at what Yealink is presenting at Latin America’s biggest technology event

Futurecom is Latin America’s most important technology event, bringing together more than 29,000 professionals with the purpose of increasing the engagement between telcos, corporations and stakeholders in the communications technologies space.

Yealink is there this week at booth H97 to preview its soon-to-launch T4U Series IP phones, as well as to showcase its newest IP phones and videoconferencing solutions with superior collaboration capabilities.

If you can’t get to Sao Paolo this week, not to worry – here we gather our reviews of the solutions they are showcasing, all in one place! Check out these comprehensive UC solutions for businesses of all sizes that Yealink is showing at Futurecom, below. To see the full product review or more details for a particular device, simply click on its link.

 

Topics: SIP Phones, SIP, Yealink, Videoconferencing, Conferencing, Productivity, Events, Unified Communications

Software-defined networking (SDN) is changing the way networks are managed and designed. In this article, we take a look at how an SDN approach can be of great benefit to VoIP and video telephony deployments in particular.

Topics: QoS, Trends, Productivity, Network Design, Unified Communications

A major challenge inherent in designing and maintaining an enterprise network is the administration costs. Software-defined networking (SDN) can dramatically reduce both the hard costs (money) and soft costs (time) of managing a network. Although this tends to be the most compelling argument in favor of using SDN, it in fact offers may more advantages than this. In this article, we introduce SDN and examine some of its key benefits.

Topics: Trends, Productivity, Routers, Network Design, Gateway, Switches, Unified Communications

Yealink has partnered with Zoom to provide a complete conferencing solution integrated with Zoom Rooms that is sure to be a hit with customers who are looking for a robust, cost-effective video conferencing solution that is easy to use. In this article we look at Yealink’s CP960-UVC50 and CP960-UVC80 Zoom Room kits for conference rooms large and small.

Topics: Yealink, Software Integration, Videoconferencing, Conferencing, Productivity, Product Review, Unified Communications

Product Review

In today’s business environment, coordinating teams of people working on a multitude of projects and tasks can become complicated. This is why collaboration tools are so important to streamlining cooperation and increasing efficiency. Yealink has developed a series of products that maintain a deep integration with Microsoft Teams, the software giant’s communication and collaboration platform. Yealink has the widest range of Teams-certified voice and video devices on the market. In this article, we review Yealink's T-series IP phones, certified by Microsoft for use with both Teams and Skype for Business.

Topics: SIP Phones, Yealink, Software Integration, Business Continuity, Productivity, Product Review, Unified Communications

Product Review

If any of your customers have partnered with Microsoft for their communication and collaboration needs, or are considering doing so, then this article will be of special interest to you. Yealink has expanded its portfolio of Microsoft-certified devices that are integrated with Skype for Business as well as Microsoft Teams, meaning that these powerful collaboration tools are now accessible via Yealink’s physical communications devices.

In this article, we examine the advantages that businesses can gain through the integration of Microsoft Teams and Skype for Business with Yealink’s solutions.

Topics: SIP Phones, Yealink, Software Integration, Videoconferencing, Productivity, Product Review, Cloud, Unified Communications, Microsoft

 

Two years after Yealink launched its T5 series of smart media phones, Yealink has updated this series to deliver even more productivity-focused features that will aid all levels of middle to upper management and high call-volume users. We take a look at the new models in this article.

Topics: SIP Phones, Wireless, SIP, Yealink, DECT, Productivity, Product Review, Unified Communications