TeleDynamics Think Tank

6 techniques for making your network installations quicker and easier

Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution

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Asterisk is one of the most common open-source frameworks for running IP (Internet protocol) PBXs and VOIP gateways. Here we list a few cool tricks that can be done with SIP (session initiation protocol) phone systems running Asterisk. Many other open-source and proprietary platforms allow you to do some or all of these, so ask your manufacturer’s rep about these features if you are using a different platform.

 

Topics: SIP Phones, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration

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Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends

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     Part 2 of 2 in a series on video conferencing

Last week, we looked at room-installed video conferencing systems. In this article, we look at video phones – and we’re not referring to a Beyoncé song, but rather SIP (session initiation protocol) endpoints that give users video-conferencing capability from their desktop. Here we offer a comparison between the Grandstream GXV3240 and GXV3275, and the Yealink T49G.

Note: Yealink and Grandstream have introduced additional video phones since this article was published. To read about the latest products, click on Yealink or Grandstream in the Topic list to the right.

Topics: SIP Phones, Business Telephone System, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Videoconferencing

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Part 1 of 2: Room Systems

If it’s been a while since you’ve looked into videoconferencing equipment, now might be a good time to take a fresh look. Over the past five years, the pricing has come down to an easily accessible level, and the systems are now more interoperable with other hardware and apps than ever before.

Topics: Customer Service, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Peripherals, Videoconferencing

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How to set up a financing plan for your customer's business telephone equipment

Installing a new telephone system can require a significant capital outlay, which could lead some companies to sacrifice desired functionality to save money. Or, they may choose a hosted VOIP service provider for financial reasons, even in cases where an on-premise solution would better meet their requirements. This is where leasing comes in.

A leasing program can help your customers procure a voice solution that best suits their needs without overstretching their budget, allowing them to pay for their new phone system in manageable monthly installments rather than up front. In addition, leasing can make it easier to stay attuned to your customers’ sales cycles.

Topics: Customer Service, Business Telephone System, Total Voice Solution, Leasing

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We get a lot of questions at TeleDynamics about headsets, so hopefully this post will help answer some of them. Most questions revolve around whether buying headsets is worth the investment, and whether to get corded or wireless.

Topics: SIP Phones, Wireless, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Mobility (including remote work), Headsets

 

 

Most people understand that VOIP allows you to make calls over the Internet, thus saving lots of money in long-distance calls. But VOIP can also be a powerful productivity booster, even for businesses that don’t make a lot of long distance calls. Because IP telephony moves seamlessly between voice and data on the same network, it allows functionality that is not possible when voice is transmitted separately. Here we look at a dozen cool examples of this.

Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Mobility (including remote work)

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Three things you can do today to make sure your clients’ phone systems
 will be ready for future technology

Topics: Customer Service, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Firmware Upgrades

Whether your customer wants to expand or upgrade an existing legacy system, or whether they want to replace it with a new system using voice over IP or other current technologies, your ultimate goal is to build a total voice solution that meets their current needs, allows for future scalability, and justifies a financial transaction. Let’s take a look at four factors to consider when selecting an appropriate system.

Topics: Customer Service, Business Telephone System, VoIP, SIP, Total Voice Solution