Yealink has smartened up its IP conference phone with the CP960. This ergonomic, intuitive and exceptionally sleek conference phone adds the Android operating system and other enhancements to the Yealink CP860.

Topics: VoIP, Yealink, Conferencing, Android, Product Review

When to use VoLTE vs. an OTT voice app

In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.

In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.

Topics: OTT VOIP, Business Telephone System, VoIP, Software Integration, Trends, Mobility (including remote work), Mobile

As investments in the legacy circuit-switched voice network wane, national telephone operators are directing their energies to mobile and IP networks. This focus has brought about many “Voice over X” or VoX technologies over the past few years. While VoIP (voice over IP) is one of the most important ones, many related technologies are also proliferating such as VoWiFi, VoDSL, and VoZigbee. The VoX technology we examine in this article is voice over Long-Term Evolution or VoLTE, which has exciting implications for enterprise VoIP telephone systems.

Topics: Business Telephone System, VoIP, SIP, Trends, Mobile

 

 

We had a chance to speak with Tommy Lee, VP of sales at VTech. Before VTech Holdings Limited acquired 100% of the share capital of Snom Technology, GmbH  in a transaction that was completed in November of last year, Tommy was president of Snom, Inc., an American subsidiary of Snom Technology, GmbH.

In this exclusive interview, Tommy speaks candidly about what customers can expect from the two brands post-acquisition.

Topics: SIP Phones, Business Telephone System, VoIP, Trends, VTech, Snom

Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others

In Part 1 of this series, we reviewed some advantages of cloud-based unified communications (UC). Among other things, we emphasized the ease of use, streamlined functionality, and cost savings of this platform as compared with a similar on-site deployment. However, there are situations where cloud-based UC is less advantageous. In this article, we look at the prerequisites for using UC over the cloud as well as some specific examples.

Topics: Business Telephone System, VoIP, Total Voice Solution, Trends, Business Continuity, Productivity, Cloud

Part 1 of 2: The cloud-based UC trend and its business advantages

Topics: Customer Service, Outsourcing, VoIP, Trends, Cloud

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

Topics: VoIP, SIP, Peripherals, Software Integration, Trends, Productivity

Are you hearing both sides?

 

 

By Kate Clavet, Marketing Specialist, Grandstream Networks

The very technology that makes VoIP so efficient can also indirectly cause one-way audio issues.

VoIP stands for Voice over Internet Protocol (VoIP), indicating that the communication travels over the internet in little packets using RTP (Real-Time Transport Protocol). Since the packets are traveling through the internet, they must pass through firewalls and network address translation (NAT). Due to the tricky nature of firewalls, a common complaint of customers and installers alike is that either the caller or callee cannot hear the other party. Although this is a common inquiry and topic for support tickets, it is also rather easy to fix.

Topics: Business Telephone System, VoIP, SIP, Grandstream, Troubleshooting

 

A useful yet vastly underused functionality of SIP is what is known as presence technology. According to Salesforce, 86% of executives surveyed blamed lack of collaboration or ineffective communication for workplace failures. This is where presence can help.

Topics: Business Telephone System, VoIP, SIP, Mobility (including remote work), Productivity

 

It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.

As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Trends, Network Design, Cloud