Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.
Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity
As the world moves inexorably towards all-IP, there are still businesses today that use a TDM (time division multiplexing) PBX-based phone system. Eventually, they will end up switching to an IP PBX when their old equipment becomes unserviceable or irreplaceable, but for whatever reason they have chosen not to migrate yet. Even so, there are ways to help these companies reap some advantages from VoIP technology while hanging onto their legacy system.
Topics: Business Telephone System, VoIP, SIP
Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.
Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility (including remote work), Cordless, Headsets, Conferencing
Ensuring business continuity in case of unexpected service loss is an essential component of any IP telephone system. In a previous blog post we mentioned various failover mechanisms that can be deployed to address different scenarios. Here, we’ll take a closer look at two in particular: backup SIP trunk or ITSP, and failover servers. You may be surprised to discover how easy and affordable they are to set up – especially when compared with the costly alternative of service interruption.
Topics: IP PBX, QoS, Business Telephone System, VoIP, Total Voice Solution, Business Continuity
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Open source with open access vs. open source:
Make sure you know which one suits you and your customer.
Open source telecommunications systems are not all created equal. All are open source in the sense that they are built using publicly and freely available code like Asterisk. However, not all of them allow access to the root programming level, which allows you to modify or customize aspects of the code to suit specific requirements or preferences. If a system restricts root-level access, certain features may be customizable, but don’t count on having much leeway. Be sure you know which one best suits your customer.
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution
These features absolutely must be in your IP PBX suite offering
When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:
Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility (including remote work)
Get even more bang for your buck by adding these five bells and whistles to your VoIP server.
As long as you have one, you may as well get the most out of your IP PBX by taking advantage of the plethora of applications and systems designed to work on it. IP PBXs of course coordinate your VoIP communications, but they can also do a host of other things. Here we list five non-voice services your IP PBX can perform for your business.
Topics: IP PBX, VoIP, SIP, Peripherals
We consider session border controllers (SBCs) to be a best practice in most enterprise contexts because of the improved security, control and overall VoIP system functionality they lend.
So what exactly are SBCs and why do you need one?
Topics: SIP Phones, QoS, Business Telephone System, VoIP, SIP, Total Voice Solution, Network Security
National telephone operators have been investing less in maintaining traditional PSTN networks and paying more attention – and money – to building out their mobile and Internet protocol (IP) networks. AT&T launched its Project Velocity IP in 2012 with the intention of expanding its wired broadband IP network to reach 75% of its customer locations in three years. In Europe, British Telecom and Deutsche Telekom both have their sights set on all-IP. DT’s website says, “The network of the future is an integrated, all-IP network.”
A common reason some businesses still cling to their PSTN lines even when they’ve switched to a VoIP (voice over IP) phone system is to have a failover option. Here we look at some other failover mechanisms that don’t require a PSTN line, as well as the key benefits to switching to all-IP.
Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends
Topics: IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution
