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Because VOIP telephone systems send voice over a packet network, they are just as vulnerable to data breaches and cyberattacks as any other IP (Internet protocol) application. According to The Sileo Group, a data security think tank, fully 60% of small companies go out of business within a year of a data security breach.

“Cybercrimes hit companies of all sizes and affect their bottom line to the tune of several years of profit,” asserts John Sileo, CEO of The Sileo Group.

The good news is, if your data network is secure, your VOIP voice transmissions are in some ways even more secure than a traditional analog phone system. And most risks can be mitigated by putting some basic best practices in place.

Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Network Security

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Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends

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     Part 2 of 2 in a series on video conferencing

Last week, we looked at room-installed video conferencing systems. In this article, we look at video phones – and we’re not referring to a Beyoncé song, but rather SIP (session initiation protocol) endpoints that give users video-conferencing capability from their desktop. Here we offer a comparison between the Grandstream GXV3240 and GXV3275, and the Yealink T49G.

Note: Yealink and Grandstream have introduced additional video phones since this article was published. To read about the latest products, click on Yealink or Grandstream in the Topic list to the right.

Topics: SIP Phones, Business Telephone System, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Videoconferencing

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Part 1 of 2: Room Systems

If it’s been a while since you’ve looked into videoconferencing equipment, now might be a good time to take a fresh look. Over the past five years, the pricing has come down to an easily accessible level, and the systems are now more interoperable with other hardware and apps than ever before.

Topics: Customer Service, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Peripherals, Videoconferencing

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We get a lot of questions at TeleDynamics about headsets, so hopefully this post will help answer some of them. Most questions revolve around whether buying headsets is worth the investment, and whether to get corded or wireless.

Topics: SIP Phones, Wireless, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Mobility (including remote work), Headsets

 

 

Most people understand that VOIP allows you to make calls over the Internet, thus saving lots of money in long-distance calls. But VOIP can also be a powerful productivity booster, even for businesses that don’t make a lot of long distance calls. Because IP telephony moves seamlessly between voice and data on the same network, it allows functionality that is not possible when voice is transmitted separately. Here we look at a dozen cool examples of this.

Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Mobility (including remote work)

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OK, so maybe provisioning SIP phones was never a barrel of laughs. But it can at least be quick, easy and painless. And that definitely leaves more time for fun.

Topics: Customer Service, Outsourcing, SIP Phones, Business Telephone System, VoIP, SIP

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Wondering whether to install an open-source IP telephone system for your customer? Here we compare the strengths of both open-source and proprietary platforms to help you choose.

Topics: Business Telephone System, VoIP, SIP

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The pros and cons of cloud-based versus onsite VoIP servers

Topics: Outsourcing, IP PBX, QoS, Business Telephone System, VoIP

 

These four innovations are taking business communications by storm.

Topics: OTT VOIP, VoWi-Fi, Business Telephone System, VoIP, Trends, Mobility (including remote work)