By Brian Van Meter, Grandstream

Based on our award-winning UCM Series of IP PBXs, SoftwareUCM is the newest addition to our line of PBX solutions. Being a software-based solution, it provides a scalable business communication and collaboration platform with comprehensive features and integrations that enable teams to be more productive. SoftwareUCM has the same features and functionality as all our UCM6300 series. In this blog post, we'll discuss some key features unique to SoftwareUCM and answer frequently asked questions about the software.

Even in today’s Digital Age, call centers remain a vital part of customer satisfaction and retention. With this in mind, Yeastar has invested a lot to incorporate the latest technology into its call center solutions.

In this article, we examine Yeastar’s outbound, inbound, and omnichannel messaging call center offerings and show how they optimize the customer experience and improve operational efficiency.

Yeastar continues to wow the industry with highly versatile solutions for a wide variety of sectors. Yeastar’s hotel management solution is an impressive offering that caters to the unique needs of the hospitality industry.

In this article, we explore Yeastar’s hotel management solutions in detail, focusing on PMS integration, hotel phone systems, VoIP gateway options, and the newly released hotel management module.

As part of its ongoing commitment to provide its customers with the most advanced and secure systems, Yeastar has released a new firmware update for its P-Series IP PBXs. On September 10, the company hosted a webinar highlighting the key features introduced in this update. In this article, we explore the most notable enhancements and explain why they matter to you.

If you didn’t get a chance to participate in this webinar live, never fear, we provide a recap for you here, as well as link to the replay.

In today’s rapidly evolving healthcare landscape, relying solely on traditional desk phone lines has become a thing of the past. Medical providers now face the challenge of delivering exceptional patient care while managing increasingly complex communications needs.

Yeastar’s P-Series phone systems are at the forefront of this transformation, offering innovative tools that empower healthcare institutions to meet these demands efficiently and effectively. By leveraging cutting-edge technology, Yeastar enables healthcare providers to improve operational workflows, enhance patient interactions, and ensure that every touchpoint—from scheduling to follow-up—is handled with precision and care.

With these truths in mind, this article highlights the features and benefits that Yeastar’s communications solutions have to offer the healthcare sector.

DHCP is best known as the protocol that automatically assigns IP addresses to hosts that connect to a network. It is one of those protocols that we don’t often think about because it functions in the background — users are completely oblivious to its operation, just enjoying its convenience and flexibility.

However, DHCP is about more than automatic address allocation, especially for VoIP and UC devices such as IP phones and video terminals. In this article, we explore the operation of DHCP and the specialized options it provides for VoIP and UC applications, some of which you might not know about!

Grandstream’s latest GCC Series of unified communications (UC) and networking convergence solutions offers a range of devices that deliver services, network connectivity, and security features all within one compact and cost-effective unit.

In this article, we review these devices and the capabilities they offer small to medium-sized businesses.

The P-Series phone system is Yeastar’s flagship unified communications product, delivering state-of-the-art UC services to both on- and off-premises employees with the versatility of three installation modes.

It also integrates advanced contact center (CC) solutions right out of the box. The Yeastar P-Series helps businesses boost customer engagement while improving operational effectiveness within their workflows.

In this article, we showcase the deep CC integration in Yeastar's P-Series products and highlight the features that we found most impressive.

Communication is key for many business sectors, and the hospitality sector is no exception. Hotels, resorts, and similar businesses can succeed or fail based on the quality and innovation of the communications systems they leverage.

Yeastar's hospitality solutions have repeatedly proven their excellence compared with its competitors. In this article, we highlight some of Yeastar's noteworthy products and features that are designed to complement the hospitality sector.

The Yeastar Central Management (YCM) system is a comprehensive tool designed for the unified management of Yeastar-based networks, offering streamlined configuration, monitoring, and management of devices and services.

It simplifies the complexities of managing an extensive telecommunications infrastructure by providing a centralized platform for overseeing all connected Yeastar devices and services, enhancing efficiency and reliability.

In this article, we explore some of the benefits and advantages of this platform for channel partners.