When to use VoLTE vs. an OTT voice app
In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.
In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.
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Topics:
OTT VOIP,
Business Telephone System,
VoIP,
Software Integration,
Trends,
Mobility (including remote work),
Mobile
There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.
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Topics:
VoIP,
SIP,
Peripherals,
Software Integration,
Trends,
Productivity
It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.
As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.
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Topics:
Customer Service,
IP PBX,
Business Telephone System,
VoIP,
Total Voice Solution,
Software Integration,
Trends,
Network Design,
Cloud
Sneak preview of new enhancements coming later this year
By Kate Clavet, Marketing Specialist, Grandstream Networks
It’s becoming imperative for any business to have tools available that not only enhance their internal communication but also keep their customers coming back. With so little face time (thanks to the internet), a customer’s experience is increasingly important. Grandstream’s UCM IP PBX series is a practical way to manage your communication without compromising on features or emptying your wallet. After all, we’re always striving to improve our customer’s experience and, by extension, yours.
To maintain a high level of service, there must be tools in place that highlight efficiency and collect data so that customer service, lead follow-up, etc. can be measured. Without metrics and data for evaluation, maintaining a positive customer experience is nearly impossible. Grandstream wants to make that easier for you. In the second and third quarters of 2017, a lot of enhancements are coming your way.
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Topics:
Customer Service,
IP PBX,
VoIP,
Grandstream,
Software Integration,
Trends,
Productivity
These features absolutely must be in your IP PBX suite offering
When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:
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Topics:
Customer Service,
IP PBX,
Business Telephone System,
VoIP,
SIP,
Total Voice Solution,
Software Integration,
Trends,
Mobility (including remote work)
National telephone operators have been investing less in maintaining traditional PSTN networks and paying more attention – and money – to building out their mobile and Internet protocol (IP) networks. AT&T launched its Project Velocity IP in 2012 with the intention of expanding its wired broadband IP network to reach 75% of its customer locations in three years. In Europe, British Telecom and Deutsche Telekom both have their sights set on all-IP. DT’s website says, “The network of the future is an integrated, all-IP network.”
A common reason some businesses still cling to their PSTN lines even when they’ve switched to a VoIP (voice over IP) phone system is to have a failover option. Here we look at some other failover mechanisms that don’t require a PSTN line, as well as the key benefits to switching to all-IP.
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Topics:
IP PBX,
Business Telephone System,
VoIP,
SIP,
Total Voice Solution,
Software Integration,
Trends
Asterisk is one of the most common open-source frameworks for running IP (Internet protocol) PBXs and VOIP gateways. Here we list a few cool tricks that can be done with SIP (session initiation protocol) phone systems running Asterisk. Many other open-source and proprietary platforms allow you to do some or all of these, so ask your manufacturer’s rep about these features if you are using a different platform.
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Topics:
SIP Phones,
Business Telephone System,
VoIP,
SIP,
Total Voice Solution,
Software Integration
Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.
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Topics:
Customer Service,
IP PBX,
Business Telephone System,
VoIP,
SIP,
Total Voice Solution,
Software Integration,
Trends
Most people understand that VOIP allows you to make calls over the Internet, thus saving lots of money in long-distance calls. But VOIP can also be a powerful productivity booster, even for businesses that don’t make a lot of long distance calls. Because IP telephony moves seamlessly between voice and data on the same network, it allows functionality that is not possible when voice is transmitted separately. Here we look at a dozen cool examples of this.
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Topics:
SIP Phones,
IP PBX,
Business Telephone System,
VoIP,
SIP,
Total Voice Solution,
Software Integration,
Mobility (including remote work)
