Voice over Internet Protocol (VoIP), a collection of technologies enabling voice communications over IP networks, has come a long way since its first commercial application over 20 years ago. It has successfully overcome its many obstacles, developing into a robust, reliable and extremely flexible communications solution. You would be hard-pressed to find any new business telephone system installed within the past couple of years based on technology other than VoIP.

In a previous article, we saw how reliable the technology has become. In this article, we look at the factors to consider when choosing VoIP services, especially services delivered within a UCaaS framework. This will help you choose the best provider for your particular business needs.

Topics: VoIP, Trends, Cloud, Voice Protocols

Product Review

Yeastar is a trailblazer when it comes to delivering IP PPX solutions. The company offers Voice over Internet Protocol (VoIP) servers with some of the most advanced and ground-breaking features on the market, and it has continued to enhance both its product line and the mechanisms through which its products are delivered.

In this article, we focus on Yeastar’s P-Series cloud-based VoIP telephony solutions, how they are delivered and the market they are designed to serve.

Topics: IP PBX, Business Telephone System, VoIP, Product Review, Cloud, Yeastar, Collaboration

When it comes to fulfilling the communication needs of today’s businesses, modularity and feature-richness are key. Yeastar’s S-series IP PBXs have been a workhorse in this regard, delivering some of the most innovative, feature-rich services on the market.

Now, Yeastar is phasing out its S-series PBXs in favor of the higher-performance P-series IP PBXs. If you’re an owner or reseller of the S-series, not to worry! In this article, we give you all of the details concerning the planned phaseout, as well as the recommended migration path to ensure a smooth operation of your telephony system for years to come.

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Cloud, Business Strategy, Yeastar, Unified Communications

The concept of the “edge” is important when it comes to networking and telecommunications. There are two concepts in particular that use this terminology: the network edge and edge computing. These are distinct and separate constructs, but they are not entirely unrelated.

In this article, we’ll look at both and see how they differ and how they are interrelated.

Topics: Trends, Mobile, Network Design, Cloud, SD-WAN, WAN Technology

Product Review

In response to the needs of today's modern office, Yealink introduced the RoomPanel, a specialized tablet that aids in managing collaboration-enabled rooms and in enhancing usage, efficiency, and the user experience of physical shared workspaces.

Topics: Yealink, Trends, Videoconferencing, Android, Product Review, Cloud, Microsoft, Collaboration, Zoom

Telecommunications is a fast-paced field that changes constantly. It is more than a full-time job just keeping up with all of the emerging innovations that affect this industry. One of the fascinating aspects of this evolution is the fact that telecom relies heavily on companion technologies, emerging practices, and new methodologies that enable novel applications with seemingly science-fictionesque capabilities and functionality.

In this article, we talk about some of the most important technologies and methodologies that are changing the telecom landscape and which are expected to continue to do so in the coming years.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility (including remote work), Mobile, Network Design, Cloud, Wi-Fi, IoT

Smart cities use multiple technologies to resolve some of the most complex challenges facing today’s cities. When implemented well, these technologies can truly make a difference in the lives of city dwellers.

In this article, we examine the various technologies involved – including VoIP – and how they can work together to bring about these desirable results.

Topics: Wireless, VoIP, Software Integration, Trends, Mobility (including remote work), Cloud, Wi-Fi, IoT, Unified Communications, WAN Technology, Collaboration

The Konftel 800 SIP conference phone has been officially certified to work with the fast-growing cloud phone solution from Zoom Video Communications, Inc. The flagship Konftel 800 audio device, fully tested to work on Zoom Phone, features an award-winning design and high-quality OmniSound with beamforming microphones and audio expansion capabilities. In this article, we highlight some of the key features of this conference phone.

Topics: SIP Phones, SIP, Conferencing, Product Review, Cloud, Konftel, Zoom

A software-defined wide area network (SD-WAN) is a concept that has been around for over a decade. Even so, there are still many areas of this technology that are difficult to fully understand, especially for administrators and decision-makers whose expertise lies elsewhere. However, it is important for people in management positions to be aware of the benefits of SD-WANs because they are becoming increasingly essential as cloud-based services become more ubiquitous. 

In this article, we shed light on SD-WANs and their usefulness in modern networks.

Topics: Wireless, Network Design, Cloud, SD-WAN, WAN Technology

AI-enabled VoIP assistants, also referred to as virtual assistants, are becoming more and more commonplace  in telephony systems and contact centers. In this article, we examine the current trends and possibilities, as well as what can be expected in the very near future.

Topics: Business Telephone System, VoIP, Software Integration, Trends, Productivity, Cloud, Unified Communications