Great service since 1981 | TeleDynamics distributes wholesale telecom equipment & supplies to qualified dealers and installers only

Become a Dealer Now

Great service since 1981

TeleDynamics Think Tank

Introducing Yealink’s exciting new T5 smart media phones

Posted by Daniel Noworatzky on May 24, 2017 3:48:00 PM

IP telephony products have been around for over a decade. There are many options to choose from and some may be wondering, what’s next? What new features of an IP telephony endpoint can make it stand out above the rest? Yealink may have answered this question with its new T5 smart media phones.

The T5 smart media phone series includes the T56A, T58A and T58V models.

Read More

Topics: SIP Phones, Yealink, Product Review

Advanced features of Yealink’s upgraded T4S Series desktop IP phones

Posted by Guest Blogger on Feb 22, 2017 3:13:00 PM

The upgraded phone line takes the stack of advanced features even higher.


By Yingting Li, IP Phones Product Manager at Yealink

 

With the T4 series of IP phones, Yealink offers a well-rounded array of sophisticated calling features, state-of-the-art voice quality, easy installation, robust customization options and extensive expandability. Early in December 2016, Yealink released the upgraded T4S models based on the former T4 series in the North America region. The T4S models build on the user experience even more with a number of upgrades.

Read More

Topics: SIP Phones, VoIP, SIP, Yealink, Product Review

How to troubleshoot one-way and no-way audio on VoIP calls

Posted by Daniel Noworatzky on Jan 25, 2017 3:38:00 PM

If you deal with Voice over IP (VoIP), you must have come across this scenario at one time or another: A user complains that when they answer their phone, the caller can’t hear them, even though they can hear the calling party. Or, it may be that neither party can hear the other and there is just silence on the line.

This is the classic case of one-way or no-way audio, where a voice call is successfully completed, but either the voice packets only successfully travel in one direction, or neither end successfully receives voice packets. It may be difficult to understand why this happens, especially since the phone does ring, both physically for the called party and via the ring-back tone for the calling party. It seems counterintuitive that the transmission of voice packets could be unsuccessful if the call was successfully set up.

This is a scenario that comes up a lot on our tech support calls at TeleDynamics. Here we list four of the most common culprits of this issue and suggestions for how to tackle them.

Read More

Topics: SIP Phones, QoS, VoIP, SIP, Troubleshooting

How Android converts IP phones to productivity centers

Posted by Daniel Noworatzky on Jan 18, 2017 3:40:00 PM

 

Grandstream and Ubiquiti add excitement to desk phones by leveraging the power of Android OS and a modern interface. By integrating the Android Operating System into the phone, thousands of business productivity applications like Skype, GoToMeeting, Gmail and more can be downloaded onto these phones from the Google Play store.

Advanced apps ranging from Pomodoro Technique Timer to more obvious solutions provided by Google Calendar will make workers in any industry more productive as they perform phone call campaigns and meetings with one device instead of two. The versatility that the Android platform provides is a huge differentiator that separates these phones from a typical IP phone.

Here we look at five SIP endpoints from Grandstream and Ubiquiti that use Android OS.

 

Read More

Topics: SIP Phones, Business Telephone System, VoIP, SIP, Grandstream, Android, Productivity

How micro-enterprises can benefit from VoIP

Posted by Daniel Noworatzky on Nov 23, 2016 10:44:00 AM

About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.

But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.

Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.

Read More

Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility

A simple process for transitioning to VoIP

Posted by Daniel Noworatzky on Nov 16, 2016 3:40:00 PM

 

Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.

Read More

Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

Read More

Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

Five reasons you should add an SBC to your IP network

Posted by Daniel Noworatzky on Aug 31, 2016 3:48:00 PM

We consider session border controllers (SBCs) to be a best practice in most enterprise contexts because of the improved security, control and overall VoIP system functionality they lend.

So what exactly are SBCs and why do you need one?

Read More

Topics: SIP Phones, QoS, Business Telephone System, VoIP, SIP, Total Voice Solution, Network Security

Hello? Hello? ... Why some VoIP calls get dropped

Posted by Daniel Noworatzky on Jul 27, 2016 3:50:00 PM

The quality and reliability of telephone calls placed over the Internet (voice over Internet protocol – or VoIP – calls) keep getting better, and often callers cannot tell the difference between calls placed over an IP network and a traditional phone line. That said, VOIP calls do sometimes get dropped and here we examine a few of the causes and tips for troubleshooting them.


Read More

Topics: SIP Phones, IP PBX, Business Telephone System, VoIP, SIP

5 cool tricks you can do with your SIP phone system

Posted by Daniel Noworatzky on Jul 13, 2016 2:48:00 PM

Asterisk is one of the most common open-source frameworks for running IP (Internet protocol) PBXs and VOIP gateways. Here we list a few cool tricks that can be done with SIP (session initiation protocol) phone systems running Asterisk. Many other open-source and proprietary platforms allow you to do some or all of these, so ask your manufacturer’s rep about these features if you are using a different platform.

 

Read More

Topics: SIP Phones, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

Receive New Articles by Email

BiBA-2017-silver-midres.jpg

Recent Posts

click here to download our step-by-step guide to using Wireshark for troubleshooting VoIP
Grandstream HT Gateway spec comparison table download
New Call-to-action
Download TeleDynamics' Guide to Media Gateways
Grandstream GWN7610 Product Review