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TeleDynamics Think Tank

Handling ICT system complexity through configuration management

Posted by Daniel Noworatzky on Sep 16, 2020 10:43:00 AM

Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.

One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.

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Topics: Trends, Productivity, Network Design, Business Strategy, Unified Communications

All about FreeSWITCH (and how it compares with Asterisk)

Posted by Daniel Noworatzky on Sep 9, 2020 10:51:00 AM

When researching options for upgrading your telephony network or installing one from scratch, you may have come across FreeSWITCH. This is a freely available open-source application server for real-time voice communications of various types, including voice over IP (VoIP). In this article we examine FreeSWITCH to help you determine if it is right for you, and how it compares with Asterisk.

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Topics: IP PBX, Business Telephone System, VoIP, Unified Communications, codecs

All about Asterisk

Posted by Daniel Noworatzky on Sep 2, 2020 10:48:00 AM

If you have been involved with telephony within the last decade, you will have heard of Asterisk as an open-source alternative to proprietary traditional and IP PBXs. If you’re considering Asterisk as a solution for your business, this article may be useful, as it will clarify what Asterisk is, how it can be implemented, and what kind of support you will need to ensure its viability as a solution.

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Topics: IP PBX, VoIP, Unified Communications, codecs

Yeastar IP PBX integration with Microsoft Teams

Posted by Daniel Noworatzky on Aug 5, 2020 10:59:00 AM

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

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Topics: Customer Service, IP PBX, Business Telephone System, Total Voice Solution, Software Integration, Productivity, Yeastar, Unified Communications

Get the most out of your virtual meetings with Yealink Meetings

Posted by Daniel Noworatzky on Jul 29, 2020 10:50:00 AM

The coronavirus pandemic has caused demand for videoconferencing services to surge. ZoomInfo reports the adoption rates for web conferencing leaped a whopping 87% between January and April of this year.

In this article, we review Yealink Meetings, a distributed cloud-based service platform tailored for multi-way videoconferencing collaboration. This is a versatile system that combines multiple cloud-based and terminal-based options and delivers them using the latest technological advancements in the industry.

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Topics: Yealink, Trends, Video Conferencing, conferencing, Productivity, Product Review, Unified Communications

Adding artificial intelligence to your business phone system

Posted by Daniel Noworatzky on Jul 8, 2020 10:48:00 AM

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications

Konftel’s new CC200 computerless collaboration camera

Posted by Daniel Noworatzky on Jul 1, 2020 10:48:31 AM

Product Review

In an ideal world, when you want to meet with your remote partners or team members, your videoconferencing system should be up and running within a matter of minutes, while having all of the most advanced collaboration features available to you. This is exactly what Konftel allows you to achieve with its new and stunningly innovative CC200 collaboration camera.

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Topics: Video Conferencing, Product Review, Unified Communications, Konftel

Grandstream’s ultramodern GXV3300 smart IP video phones

Posted by Daniel Noworatzky on Jun 24, 2020 10:54:00 AM

Product Review

As worldwide travel faces new challenges, businesses have had to depend less on physical presence to get their job done. Grandstream’s video telephony solutions are a great solution for the modern workplace.

Grandstream has introduced its ultramodern GXV33xx series of advanced IP video phones. The term “IP Video Phones” doesn’t do them justice, however, because they deliver much more than video telephony – they are robust productivity centers. They combine large touch screens and the intelligence of the Android operating system to maximize the user experience. In this article, we review the GXV3380, GXV3370 and GXV3350 models.

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Topics: SIP Phones, Grandstream, Video Conferencing, conferencing, Android, Productivity, Product Review, Unified Communications

Should you add speech recognition to your IVR?

Posted by Daniel Noworatzky on Jun 10, 2020 10:49:00 AM

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

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Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

How TeleDynamics facilitates cloud communications

Posted by TeleDynamics on May 27, 2020 10:00:00 AM

Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
 

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Topics: Customer Service, Business Telephone System, Cloud, Events, Business Strategy, News, Unified Communications

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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