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TeleDynamics Think Tank

VoIP integrations using APIs

Posted by Daniel Noworatzky on Nov 18, 2020 10:46:00 AM

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

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Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

Konftel’s solutions for telehealth

Posted by Daniel Noworatzky on Nov 10, 2020 10:42:00 AM

Within the context of a global pandemic and the uncertainty that comes with it, even the most basic necessity of receiving medical attention when you need it is not that straightforward anymore. New and innovative technologies are needed to ensure that everyone has access to medical services.

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Topics: Peripherals, Trends, Mobility, Video Conferencing, Product Review, Unified Communications, Konftel

How to use music on hold more strategically for your business

Posted by Daniel Noworatzky on Nov 4, 2020 10:45:00 AM

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

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Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Konftel’s solutions for distance learning

Posted by Daniel Noworatzky on Oct 21, 2020 10:44:00 AM

Much experience has been gained over the past year when it comes to distance education and learning. The systems required to enable it have quickly developed and have been extensively streamlined. One of the most successful vendors in this process has been Konftel with its award-winning video-capable conference phones.

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Topics: Trends, Mobility, Video Conferencing, Unified Communications, Konftel

Get to know your MCU for optimal videoconferencing

Posted by Daniel Noworatzky on Oct 7, 2020 10:42:00 AM

The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.

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Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility, Video Conferencing, Cloud, Unified Communications

VoIP over cellular data networks

Posted by Daniel Noworatzky on Sep 23, 2020 10:48:00 AM

Now that working from home and dispersed workforces have become the new norm, connecting employees’ or company-issued smartphones to the enterprise IP PBX offers several advantages, including the ability to reach employees via their direct inward dial (DID) landline numbers, even though they are physically off-premise.

The technology that enables this is called VoIP over cellular data networks. In this article we detail how to enable it, the advantages of doing so and some potential issues to watch out for.

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Topics: OTT VOIP, IP PBX, Business Telephone System, VoIP, Mobility, mobile, Wi-Fi, Unified Communications

Handling ICT system complexity through configuration management

Posted by Daniel Noworatzky on Sep 16, 2020 10:43:00 AM

Over time, enterprises grow, technological requirements increase, and ICT (information and communications technology) infrastructure becomes more complex. This complexity adds administrative overhead, can result in an inconsistency of system performance, and increases the probability of downtime due to human error.

One way to manage this complexity is to use the concept of configuration management (CM). In this article, we describe configuration management and show you how it can help streamline your VoIP, data, and ICT infrastructure lifecycle as a whole.

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Topics: Trends, Productivity, Network Design, Business Strategy, Unified Communications

All about FreeSWITCH (and how it compares with Asterisk)

Posted by Daniel Noworatzky on Sep 9, 2020 10:51:00 AM

When researching options for upgrading your telephony network or installing one from scratch, you may have come across FreeSWITCH. This is a freely available open-source application server for real-time voice communications of various types, including voice over IP (VoIP). In this article we examine FreeSWITCH to help you determine if it is right for you, and how it compares with Asterisk.

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Topics: IP PBX, Business Telephone System, VoIP, Unified Communications, codecs

All about Asterisk

Posted by Daniel Noworatzky on Sep 2, 2020 10:48:00 AM

If you have been involved with telephony within the last decade, you will have heard of Asterisk as an open-source alternative to proprietary traditional and IP PBXs. If you’re considering Asterisk as a solution for your business, this article may be useful, as it will clarify what Asterisk is, how it can be implemented, and what kind of support you will need to ensure its viability as a solution.

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Topics: IP PBX, VoIP, Unified Communications, codecs

Yeastar IP PBX integration with Microsoft Teams

Posted by Daniel Noworatzky on Aug 5, 2020 10:59:00 AM

While working remotely has been on the rise for more than a decade, the trend accelerated geometrically amidst the COVID-19 pandemic. As a result, telecom vendors and service providers are scrambling to satisfy the increased demand for remote collaboration services.

Luckily, technology is also moving fast to keep up. In this article, we review a new connector available in Microsoft AppSource that allows all Yeastar IP PBXs to fully integrate with Microsoft Teams, the software giant’s unified collaboration platform. This allows communications between dispersed team members to be even more seamless and efficient.

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Topics: Customer Service, IP PBX, Business Telephone System, Total Voice Solution, Software Integration, Productivity, Yeastar, Unified Communications

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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