TeleDynamics Think Tank

If you weren’t able to attend Channel Partners Evolution last week in Austin, fear not: here are our top takeways from the event.

Product Review

Companies are continually striving to discover new workplace philosophies that will maximize the productivity of their employees. Google, Apple, and Facebook are just some examples of organizations that are introducing innovative workspace and workplace designs. Most of these are moving away from the traditional “employee tied to a desk” standard by freeing up their staff and providing for mobility within the workspace.

Yealink’s W60B DECT IP Phone Base Station is an ideal ally to aid any small- to medium-sized business in achieving such employee mobility. Since it is easy to deploy, flexible in its functionality, and rich in features, it provides for all the requirements of any internally mobile workforce.

IP telephony and its related technologies have matured over the past decade. As competition grows among IP telephony vendors, product designers are packing more options, functionality, and bells and whistles into their products. This sometimes results in making IP telephones and their accessories more complicated to operate. 

Yealink seems to have cut through the hype of multi-functional devices by designing and offering a simple, intuitive and easy-to-use device that performs specific and specialized functions, and performs them flawlessly. This is definitely the case with Yealink’s new CP920 touch-sensitive HD IP Conference Phone.

Even in this digital age, your business can’t afford to ignore voicemail

There’s a lot of talk out there about the obsolescence of voicemail. But companies that don’t give importance to voicemail do so to the detriment of their customers' experience.

CRM.com reported that small- and mid-sized businesses experience up to 75% voicemail abandonment, referring to the people that call the company but hang up without leaving a message when transferred to voicemail.

This startling statistic is in part fueled by a lack of responsiveness on the part of the voicemail recipient. According to Nuance, 27% of those surveyed reported that when they get a voicemail, they feel burdened by the process of retrieving and listening to it, and 19% said they actually get annoyed when they receive a voicemail!

Luckily, it’s possible to have the best of both worlds and reap the benefits of voicemail while removing the hassle for company associates.

Ignore them at your own risk!

As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.

It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!

How often have you led or participated in a conference call where a technician had to come in to set up the call or troubleshoot? Because many conferencing systems are not intuitive enough to be operated without some training and practice, they often go underutilized and the company doesn’t fully reap the productivity and cost-saving benefits that the systems are meant to provide.

Konftel has made this problem a thing of the past with its sophisticated yet easy-to-use conferencing solutions. Here we present a customer success story that demonstrates how Olsson Associates has been using its Konftel platform to improve and simplify the communications among almost 1,000 employees across some 30 offices in seven U.S. states.

Answers to the most frequently asked questions about our HD, IP door phone

By Kate Clavet, Content Marketing Specialist, Grandstream Networks

Grandstream Networks recently came out with our first facility access solution, the GDS3710 an HD, IP door phone.  It’s been a huge hit within the industry and we really enjoy using it in our offices, but as with any new product there are a lot of questions. I took this time as an opportunity to answer the most common questions, in one handy spot. Enjoy!

Almost 3,000 products featured! Get it in print or online

If it has happened to you, then you know what it feels like. You’ve put in an online order for an item, but it doesn’t arrive on the scheduled date. You look up the tracking number and you are informed that the package has been successfully delivered. The porch pirates have been at it again.

More purchases are now done online than in brick and mortar stores, and more than a billion packages were delivered to Americans over the past Christmas season alone. With the rise in packages being left on people’s doorsteps has come a rise in package theft. The thieves are known as porch pirates and they work either by following delivery trucks around or hanging out in neighborhoods waiting for the packages to arrive.

Home security and surveillance systems can help convict such thieves, and even deter instances of theft from occurring in the first place.

As our special guest, get free or deeply discounted passes at this must-attend event