Telephony solutions come in all shapes and sizes and can be customized to suit the specific needs of each individual business. But with so many choices, it can be confusing for customers to distinguish between the various options available. This is no less the case when it comes to choosing a VoIP service.
Topics: VoIP, SIP, Network Design, Cloud, WAN Technology
Jitter is one of the most common causes of substandard voice communications over IP networks. This article provides an overview of jitter and how it influences voice applications, as well as methods for resolving it on your networks.
Topics: QoS, VoIP, Troubleshooting, Network Design, Unified Communications
Wouldn’t it be great to have superhero X-ray vision that allows you to understand, in a single glance, what is going on with the voice traffic on your network? In fact, it is possible to do so using the Simple Network Management Protocol (SNMP). In this article, we take a look at this protocol and highlight the special features it has up its sleeve to help you with your VoIP monitoring needs.
Topics: QoS, VoIP, Troubleshooting, Voice Protocols
One of the best methods for troubleshooting problems on the network to pinpoint the cause of poor voice quality or a disruption of VoIP services is to capture voice packets in real time and store them so we can analyze them later. When people call TeleDynamics tech support, we sometimes ask them to show us their packet capture files so we can help identify the issue. In this article, we examine practical methods for capturing voice packets at various locations within the network.
Topics: VoIP, Troubleshooting
Couldn't make ITEXPO in Ft. Lauderdale last week? Here's a recap.
This year at ITEXPO we saw a number of new events and happenings. There was a good attendee and exhibitor turnout, despite the fact that all of the Chinese factories and representatives were unable to attend due to the coronavirus. Nonetheless, the products and services from these manufacturers were on full display. The attendees expected nothing less from the #TECHSUPERSHOW!
Topics: VoIP, Trends, Network Security, Events, SD-WAN, IoT, Unified Communications
One of the most challenging problems that you may face as a voice engineer is dealing with poor voice quality on VoIP systems. It’s often much easier to deal with problems where something stops working completely, rather than trying to resolve an intermittent fault such as bad voice quality.
Many things can cause poor voice quality, and the methodology to investigate those causes is not always readily clear. In this article, we’ll share some tips on where to start and what to do, so that you can quickly identify and diagnose the problem.
Topics: Business Telephone System, VoIP, Troubleshooting
The cloud is used to offer services directly to the end user, as well as to provide a platform on which vendors can develop their online applications (including VoIP) for their customers. In a previous article, we covered SaaS, PaaS and IaaS as the three most prominent cloud-based models that are used to offer services to clients. In this article, we take a more in-depth look at the various cloud deployment models that are available (including private, public and hybrid) and how they are useful for businesses of different sizes. The article concludes with the factors to consider when choosing which deployment model to use when offering VoIP and other cloud services to your customers.
Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud, Business Strategy, Unified Communications
Redundancy and scalability are important for VoIP systems. Virtualization makes both of these easier, less costly, and more efficient. Coupled with cloud services, virtualization has revolutionized how network services are provided, and in particular, how VoIP deployment is executed.
In this article, we explain what virtualization is, the trends governing its newest technologies, and how all of this can be leveraged for use with VoIP services.
Topics: VoIP, Trends, Productivity, Network Design
The choice of WAN technology and how it is deployed have a huge impact on the reliability and quality of voice services. For this reason, precautions must be taken to optimize WAN services for voice. In this article, we review best practices for achieving this.
Topics: VoIP, Network Design, SD-WAN, Unified Communications, WAN Technology
If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.
Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility (including remote work), Headsets, Leasing, Videoconferencing, Conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya
