One of the best methods for troubleshooting problems on the network to pinpoint the cause of poor voice quality or a disruption of VoIP services is to capture voice packets in real time and store them so we can analyze them later. When people call TeleDynamics tech support, we sometimes ask them to show us their packet capture files so we can help identify the issue. In this article, we examine practical methods for capturing voice packets at various locations within the network.

Topics: VoIP, Troubleshooting

Couldn't make ITEXPO in Ft. Lauderdale last week? Here's a recap.

This year at ITEXPO we saw a number of new events and happenings. There was a good attendee and exhibitor turnout, despite the fact that all of the Chinese factories and representatives were unable to attend due to the coronavirus. Nonetheless, the products and services from these manufacturers were on full display. The attendees expected nothing less from the #TECHSUPERSHOW! 

Topics: VoIP, Trends, Network Security, Events, SD-WAN, IoT, Unified Communications

One of the most challenging problems that you may face as a voice engineer is dealing with poor voice quality on VoIP systems. It’s often much easier to deal with problems where something stops working completely, rather than trying to resolve an intermittent fault such as bad voice quality.

Many things can cause poor voice quality, and the methodology to investigate those causes is not always readily clear. In this article, we’ll share some tips on where to start and what to do, so that you can quickly identify and diagnose the problem.

Topics: Business Telephone System, VoIP, Troubleshooting

The cloud is used to offer services directly to the end user, as well as to provide a platform on which vendors can develop their online applications (including VoIP) for their customers. In a previous article, we covered SaaS, PaaS and IaaS as the three most prominent cloud-based models that are used to offer services to clients. In this article, we take a more in-depth look at the various cloud deployment models that are available (including private, public and hybrid) and how they are useful for businesses of different sizes. The article concludes with the factors to consider when choosing which deployment model to use when offering VoIP and other cloud services to your customers.

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud, Business Strategy, Unified Communications

Redundancy and scalability are important for VoIP systems. Virtualization makes both of these easier, less costly, and more efficient. Coupled with cloud services, virtualization has revolutionized how network services are provided, and in particular, how VoIP deployment is executed.

In this article, we explain what virtualization is, the trends governing its newest technologies, and how all of this can be leveraged for use with VoIP services.

Topics: VoIP, Trends, Productivity, Network Design

The choice of WAN technology and how it is deployed have a huge impact on the reliability and quality of voice services. For this reason, precautions must be taken to optimize WAN services for voice. In this article, we review best practices for achieving this.

Topics: VoIP, Network Design, SD-WAN, Unified Communications, WAN Technology

If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.

Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility (including remote work), Headsets, Leasing, Videoconferencing, Conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya

 

A firewall is a vital component of any enterprise network. But, it can also wreak havoc on the operation of VoIP implementations. In this article, we address the most common problems a firewall can introduce to an IP telephony network, as well as best practices for avoiding or remedying them.

Topics: VoIP, Network Security, Troubleshooting, Network Design, Firewall

Product Review

Avaya’s J series phones offer a wide range of options with four models to choose from. From the entry level J129 through to the high-performance J179, these phones are ideal for fulfilling the needs of virtually any enterprise user. The range of features that the J series phones deliver are sufficient for most businesses to base their entire telephony networks solely on these devices. This greatly simplifies implementation, maintains a consistency across the network, and allows you to take advantage of some of the most advanced features these phones provide.

Topics: SIP Phones, VoIP, Product Review, Bluetooth, Wi-Fi, Avaya

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution