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TeleDynamics Think Tank

How SIP enables workforce mobility

Posted by TeleDynamics on Feb 14, 2018 4:02:00 PM

A decade ago, it would have been rare to meet someone who could carry out their profession from anywhere. For most, “going to work” involved physically going to a place of business. Today, because of the swift development of collaboration tools and the ubiquitousness of connectivity to the internet, working from anywhere is not only an option, but is often preferred by both employer and employee. Studies have shown that a mobile workforce tends to be more productive and experience higher job satisfaction.

Voice over IP (VoIP) technology is one of the major facilitators of employee mobility. Here we highlight some of the functionalities and tools that allow for a seamlessly mobile workforce.

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Topics: Business Telephone System, SIP, Mobility, Productivity

DuraFon PRO rugged enough for horseplay

Posted by TeleDynamics on Dec 6, 2017 3:44:00 PM

Case Study: long-range wireless coverage & durable handsets for stables & kennels

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Topics: Wireless, Mobility, Customer Success Story

Think voicemail is obsolete? Think again

Posted by Daniel Noworatzky on Sep 15, 2017 10:40:00 AM


Even in this digital age, your business can’t afford to ignore voicemail

There’s a lot of talk out there about the obsolescence of voicemail. But companies that don’t give importance to voicemail do so to the detriment of their customers' experience.

CRM.com reported that small- and mid-sized businesses experience up to 75% voicemail abandonment, referring to the people that call the company but hang up without leaving a message when transferred to voicemail.

This startling statistic is in part fueled by a lack of responsiveness on the part of the voicemail recipient. According to Nuance, 27% of those surveyed reported that when they get a voicemail, they feel burdened by the process of retrieving and listening to it, and 19% said they actually get annoyed when they receive a voicemail!

Luckily, it’s possible to have the best of both worlds and reap the benefits of voicemail while removing the hassle for company associates.

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Topics: IP PBX, Business Telephone System, Mobility, Productivity, voicemail

The five trends that will define the evolution of VoIP

Posted by Daniel Noworatzky on Sep 6, 2017 3:44:00 PM

Ignore them at your own risk!

As we gear up for Channel Partners Evolution later this month in Austin, we’ve been thinking about the incredible pace at which digitization is taking over every aspect of business and the importance of a nimble enterprise structure that can continually adapt to this progress.

It can seem overwhelming keeping up with it all, so we’ve boiled it down to five trends that will define the evolution of VoIP over the next decade. Ignore them at your own risk!

 

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Topics: VoIP, SIP, Software Integration, Trends, Mobility, Productivity, Events

VoLTE and OTT voice applications – what’s the difference?

Posted by Daniel Noworatzky on Jul 5, 2017 3:48:00 PM

When to use VoLTE vs. an OTT voice app

In a previous article, we discussed voice over LTE (VoLTE) and its implications for the enterprise VoIP phone system. All voice traffic over the LTE (also known as 4G mobile) network is packetized and conforms to modern VoIP standards, making it the first mobile telephony standard to completely circumvent the traditional circuit-switched telephony infrastructure.

In many ways, VoLTE sounds a lot like over-the-top (OTT) voice applications that leverage the same protocols for voice. In this article, we look at what OTT voice apps are, what VoLTE is in relation to OTT, and the benefits of using one, the other or both over an LTE network.

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Topics: OTT VOIP, Business Telephone System, VoIP, Software Integration, Trends, Mobility, mobile

Improve worker collaboration through presence technology

Posted by Daniel Noworatzky on Apr 26, 2017 3:53:00 PM

 

A useful yet vastly underused functionality of SIP is what is known as presence technology. According to Salesforce, 86% of executives surveyed blamed lack of collaboration or ineffective communication for workplace failures. This is where presence can help.

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Topics: Business Telephone System, VoIP, SIP, Mobility, Productivity

The Future of Telecommunications: the Next 25 Years

Posted by Guest Blogger on Mar 22, 2017 3:56:00 PM

Quantum-leap technology advancements will enable on-demand services anytime, anywhere, with ubiquitous connectivity.

 

by Laureen R. Cook, Principal Telecoms, Media and Technology Advisor, IFC (World Bank) 

Nordic Mobile Telephony (NMT) was introduced as the first 1G system in the Scandinavian countries in 1982. 2G was commercially deployed in 1992 and 3G launched commercially in 2001, allowing mobile data as a mainstream service. 4G has been deployed since 2012, and is still being deployed around the world in developing markets, and 5G is on the horizon for the early- to mid-2020s. On average, we deploy a new generation of mobile communications every 10 years. In 25 years’ time, we will have deployed 7G and be well underway with design of the specifications for 8G, where wireless high-definition video streaming and virtual reality are part of the everyday norm. We will have transformed ourselves from the Digital Era of the 1990s to 2020, to the Digital Era of Automation from 2020 and beyond, which will be an all-immersive, high-definition user experience, taking us seamlessly from Gigabytes GB = 109 of data to Zettabytes ZB = 1021.

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Topics: Wireless, Business Telephone System, Trends, Mobility, Network Security, mobile, Network Design

How micro-enterprises can benefit from VoIP

Posted by Daniel Noworatzky on Nov 23, 2016 10:44:00 AM

About 90% of businesses in the United States have fewer than 20 employees, according to the Small Business & Entrepreneurship Council. In the past, companies of this size often couldn’t benefit from PBX functionality like IVR (interactive voice response), hunt groups, hold music, and so forth, because of the high cost of installing and maintaining a PBX.

But today, things are different. Thanks to hosted VoIP service, micro-enterprises can have a phone system with even more functionality than a legacy PBX, even if they only have one user! All they need is a broadband Internet connection. With VoIP, micro-businesses can be more efficient and enjoy the same functionality that big corporations have relied on for decades.

Here we look at how a micro-enterprise can get started with VoIP and some of the benefits it can reap as a result.

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Topics: SIP Phones, IP PBX, QoS, Business Telephone System, VoIP, SIP, Trends, Mobility

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

What's so great about the Grandstream GWN7610

Posted by Daniel Noworatzky on Oct 25, 2016 8:00:00 AM

Grandstream, well known throughout the world for their SIP communications solutions, will soon expand those solutions by offering a new line of Wi-Fi devices. Grandstream’s entrance into the Wi-Fi marketplace will feature a Wi-Fi access point, the GWN7610, and they will soon thereafter launch a Gigabit VPN router, which will be called the GWN7000. This product line will be a new mainstay product category from Grandstream, and it will be expanded moving forward to include a variety of routers and access points with various capabilities.

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Topics: Wireless, Grandstream, Trends, Mobility

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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