Article contributed by Yeastar

UCaaS stands for unified communications as a service. Unified communications offered as part of the “as a service” model is quickly becoming the go-to solution for businesses with complex communications needs. So, is UCaaS truly deserving of the accolades it is receiving? What can UCaaS solutions offer your business? Keep reading as we take a deep dive into details about the service UCaaS can provide to you.

Topics: VoIP, Trends, Productivity, Cloud, Yeastar, Collaboration

Given the increasing mobility of the global work force, enabling users to interact with your VoIP endpoints via a web or mobile app interface will arguably be one of the most significant integrations that will be leveraged for business telephony systems in 2021. In this article, we examine how and why to integrate your VoIP system with WebRTC.

Topics: VoIP, Grandstream, Software Integration, Trends, Mobility (including remote work), Productivity, Cloud, Yeastar

Product Review

In today’s world, businesses have to pivot on a moment’s notice in order to survive. They need communications systems that are scalable and flexible enough to handle a mix of onsite and remote workers, as well as be used with a variety of enterprise and employee-owned devices, not to mention enhanced security to enable users to connect to the network in a variety of ways. Grandstream’s UCM6300 ecosystem is up to the task.

In this article we examine Grandstream’s UCM solutions that help companies adapt and thrive in a changing landscape.

Topics: Business Telephone System, Total Voice Solution, Grandstream, Trends, Mobility (including remote work), Product Review, Cloud, Unified Communications

The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.

Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility (including remote work), Videoconferencing, Cloud, Unified Communications

Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
 

Topics: Customer Service, Business Telephone System, Cloud, Events, Business Strategy, News, Unified Communications

The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.

So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.

Topics: Firmware Upgrades, Mobility (including remote work), Videoconferencing, Business Continuity, Conferencing, Productivity, Cloud, Business Strategy, Unified Communications, Konftel

Telephony solutions come in all shapes and sizes and can be customized to suit the specific needs of each individual business. But with so many choices, it can be confusing for customers to distinguish between the various options available. This is no less the case when it comes to choosing a VoIP service.

Topics: VoIP, SIP, Network Design, Cloud, WAN Technology

With more employees working from home to comply with social distancing measures currently in place, TeleDynamics has been getting a lot of requests for help with getting employees operational from home. In this article, we will review a number of ways you can enable an employee to use their company IP phone from home, as well as other methods for making and receiving calls without the need for special hardware.

Topics: SIP Phones, Mobility (including remote work), Mobile, Cloud, Voicemail, Switches, Microsoft

In today's virtual world, telecom and network services have come a long way, from being offered using locally installed, standalone monolithic servers to ethereal entities residing in the cloud. This evolution has touched every part of network service provisioning, and one of the most fascinating facets of this trend is that the network infrastructure itself can be virtualized.

Network function virtualization (NFV) is a network architecture philosophy that virtualizes the network infrastructure. In this article, we take a look at what NFV is, how it works, how it fits in with other virtualization technologies, and how it can be of benefit for enterprise networks.

Topics: Trends, Network Design, Cloud

The cloud is used to offer services directly to the end user, as well as to provide a platform on which vendors can develop their online applications (including VoIP) for their customers. In a previous article, we covered SaaS, PaaS and IaaS as the three most prominent cloud-based models that are used to offer services to clients. In this article, we take a more in-depth look at the various cloud deployment models that are available (including private, public and hybrid) and how they are useful for businesses of different sizes. The article concludes with the factors to consider when choosing which deployment model to use when offering VoIP and other cloud services to your customers.

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud, Business Strategy, Unified Communications