Enterprise-grade call center capabilities are important for small and medium-sized businesses, which must project corporate-level professionalism to their callers just as much as large firms. For this reason, Yeastar has incorporated a rich set of call center functionalities within its best-selling P-Series IP PBXs. Keep reading to learn more about these capabilities and how they can help any business reach new customer service heights.

Topics: IP PBX, Productivity, Cloud, Yeastar, Unified Communications

Product line review

Telephones deployed within the hospitality sector must have particular characteristics. They must be easy to use and rich with features particular to hotels, motels, inns, and similar establishments. Grandstream has recently released the GHP series of IP phones that offer a range of options and features specifically suited to this sector.

In this article, we examine this series of phones and showcase their most significant features and use cases.

Topics: SIP Phones, IP PBX, SIP, Grandstream, Product Review, Wi-Fi

Many businesses and enterprises have found the hybrid working model to be beneficial for their employees and even good for overall business productivity. However, successful hybrid work requires the proper setup and tools.

Yeastar has invested in creating, developing, and honing unified communications (UC) products and services to address the challenges of the hybrid working model. 

In this article, we discuss hybrid work and show how Yeastar UC solutions enable your business to enjoy the benefits of this model while minimizing its associated challenges.

Topics: IP PBX, Mobility (including remote work), Productivity, Yeastar, Unified Communications

About 20 years ago, a revolution took place in the telecom industry. Time-division multiplexing (TDM), the technology that digital telephony had depended upon for decades, began to lose dominance in favor of a newer, more flexible technology: Voice over Internet Protocol (VoIP). 

Topics: IP PBX, VoIP, Yeastar, Unified Communications

Product Review

Grandstream is well known for its groundbreaking IP phones, but its innovation extends into other areas, including network infrastructure equipment and components. The new GWN7800 series of fully managed network switches is a prime example of the company’s leadership in this area.

This article showcases these switches and some advanced capabilities that allow network administrators to maintain comprehensive network control and security.

Topics: SIP Phones, IP PBX, Grandstream, Network Design, Cloud, Wi-Fi, Switches

Product Review

Video is becoming an integral part of effective communications for modern businesses, which is why Grandstream has devoted a series of IP phones to video telephony.

The company recently added its most advanced and cutting-edge IP video phone to its product line, delivering even more comfort, ease and productivity for its users. Here, we showcase the GXV3470 and how it fits into Grandstream’s videophone series.

Topics: SIP Phones, IP PBX, SIP, Grandstream, Product Review

In late October 2022, Yeastar hosted an online event called Yeastar Day 2022 Virtual, where participants had the opportunity to learn about product announcements, share success stories, and participate in interactive networking. With over 1100 attendees, it was Yeastar’s largest-ever virtual event.

For those of you that may have missed it, here are some of the highlights of this successful event.

Topics: IP PBX, Business Telephone System, Events, Yeastar

Securing voice services is among the most essential measures any business can take to mitigate attacks involving toll fraud, denial of service or corporate espionage. Voice over Internet Protocol (VoIP) encompasses a robust and fully developed set of technologies that incorporate strong security features sufficient to deal with virtually all such attacks. Nevertheless, even with the most secured VoIP services, malicious hackers often find alternative attack vectors to achieve their goals.

In this article, we examine those attack vectors and the best practices to defend against them.

Topics: IP PBX, VoIP, SIP, Network Security, Firewall

When you speak on the phone, it’s natural to believe that it’s a private conversation between you and the person on the other end of the line. However, do you know what mechanisms are employed to deliver this confidentiality? And how confident can you truly be in these security measures?

In this article, we take a detailed look at Voice over Internet Protocol (VoIP) security technologies and how they keep conversations confidential.

Topics: SIP Phones, IP PBX, VoIP, SIP, Network Security, Protocols & codecs

Product Review

Experienced telecom administrators know it’s challenging to provide ironclad security while maintaining speed on a communications network. This is especially true for enterprises with large mobile workforces, where users have internal telephone extensions on their mobile devices or home computers.

To make achieving these essential goals easier, Grandstream has introduced UCM RemoteConnect. This service caters to provisioning extensions for remote users of on-premises UCM6300 IP PBXs securely and lightning-fast.

Topics: IP PBX, VoIP, Grandstream, Network Security, Mobile, Product Review, Firewall